Rhodeskin Reviews 456

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the products, frequently praising their effectiveness for skin hydration and overall appearance, with some noting improvements in texture and sensitivity. The customer service is often described as excellent, with quick response times and effective problem-solving, even for complex issues like returns or missing items. Reviewers also appreciate the smooth ordering process and, in many cases, fast delivery, making their overall shopping experience positive. Conversely, a small portion of people felt dissatisfied with delivery services, citing significant delays, lost packages, and false advertising of shipping times. Some customers also noted issues with customer service, experiencing unhelpful responses, a lack of investigation into missing parcels, and difficulties in resolving order problems. A few other people also felt that certain products did not meet their expectations regarding hydration or, in rare cases, caused adverse health reactions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction, praising the quality,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Order

People report ambiguous experiences with order, with many expressing significant frustration over delays and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick delivery and helpful... See more

Response time

Reviewers mention ambiguous feedback about response time, with many customers praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s the fourth time I order something from rhode, and I’m always satisfied by their products, maybe the spedition should be faster but for the rest it’s all amazing and I love every of their products... See more

Rated 2 out of 5 stars

Ordered 27 Nov. Evri lost the package. Rhode not interested in helping, sending standard responses to Comms. Edit: turned up on 22 Dec with no further comms from Evri. Rhode continue to be unable... See more

Rated 5 out of 5 stars

Rhode skin has been absolutely putting in the time and effort for all the products especially the peptide lip tints and treatments which have now have a smooth texture instead of grains. The customer... See more

Rated 5 out of 5 stars

had an issue with my order and the customer service team were amazing!! immediately resolved my problem with evri and stopped me worrying. they responded within a few hours and my order was confirmed... See more



Contact info

3.5

Average

TrustScore 3.5 out of 5

456 reviews

5-star
4-star
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1-star

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing service!! <3

I got offered a new product totally for free, because my original order was defected. The Rhode team was quick to respond to my message, and was very kind and service oriented!! And love all their products

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Rhode Support was amazing

Rhode Support was amazing! They got back to me really fast and were super nice the whole time. They fixed my issue quickly and made everything super easy. Honestly one of the best support experiences I’ve had — huge thanks to the team! 💖

8 October 2025
Unprompted review
Rated 5 out of 5 stars

worth the hype

great products, the lip treatments helped me so much with my chapped and dry lips, absolutely worth the hype and great costumer service too:)

8 October 2025
Unprompted review
Rated 5 out of 5 stars

I’m very satisfied with my experience

I’m very satisfied with my experience. My package got lost, but the company handled the situation quickly and professionally. I received my refund without any issues and really appreciated the fast and friendly customer service.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

I am so happy I found Rhode!

I am so happy I found Rhode!! My lips are hydrated and soft all day/night long! The delivery service was excellent and Rhode helped me with questions about my order and information because I live in Greece!! Thank you very much!!!🩶🤍

3 October 2025
Unprompted review
Rated 5 out of 5 stars

I Love Rhode products

I Love Rhode products. I take a lot of medication and that is reflected on my skin, but Rhode helps me more than I could imagine. I also had contact severas times with the support team, and they are always very nice with me, so I really appreciate it. Thanks Rhode Team!!

3 October 2025
Unprompted review
Rated 1 out of 5 stars

Fraud

Rhode lost my £346 return on the 15th of August and has avoided my emails ever since. This is fraud!
I have emailed them over 10 times. On the odd chances they responded to me, it was very clear they hadn't read my actual problem and fobbed me off quickly, and then they would avoid my emails all together. I am now going through my bank to ensure i am refunded fully. This is ridiculous and I will never order from that vile woman again!

15 August 2025
Unprompted review
Rated 1 out of 5 stars

NO REFUNDS


I returned my order within the deadline and even provided Rhode with the official DHL proof of delivery after a paid investigation. DHL confirmed in writing that the package was delivered to Rhode’s warehouse. Despite this legally binding proof, Rhode continues to refuse my refund, arguing that they only accept a standard tracking number.

I paid €30 for the return shipment and an additional €45 for the DHL investigation just to obtain this confirmation. Still, Rhode denies responsibility and ignores EU consumer protection rights.

This is unacceptable business practice and feels like fraud. I strongly advise others to be cautious when ordering from Rhode, especially from Europe. If anything goes wrong, customer support does not take responsibility.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

The order was never received and the…

The order was never received and the company refused to provide me with a refund or a replacement. Completely unacceptable and very poor customer service towards someone who was really excited to try their products. Very disappointing 👎

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

I’ve had such a wonderful experience with Rhode! Everything went smoothly and without any issues at all. I placed my first order on August 21st, and it already arrived today, really fast delivery, especially considering I ordered from Denmark! I even had a question about my first order, and customer service replied incredibly quickly and kindly. I was so impressed that I placed my second order on August 27th, because I’ve already fallen in love with the brand and their products. Highly recommend!

1 September 2025
Unprompted review
Rated 3 out of 5 stars

The Barrier Restore Cream is mid

The Barrier Restore Cream is mid, relying on shea butter. It's meh for dry skin (although I think they know that ) and it's a standard formulation for any skin type. We're also paying $32 for a trial size. It's 1.7 ounces (or so). So, it's ok and expensive. Other products are good, though.

25 August 2025
Unprompted review

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