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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company as a top destination for JDM aftermarket parts, highlighting their extensive and diverse product selection. Many people appreciate the competitive and transparent pricing, often finding it cheaper than other online stores or distributors, even with international shipping. The customer service receives frequent commendation for being quick, responsive, polite, and going above and beyond to assist with inquiries and order modifications. Reviewers also consistently mention the superb service, efficient order processing, and the secure, well-organized packaging of products. However, some customers reported issues with damaged items upon arrival and difficulties in obtaining refunds or returns for faulty products, even when safety was a concern. A few people also mentioned being asked to pay additional money after placing an order or incurring penalty fees for refunds.

What people talk about most

Product

People report positive experiences with product, often praising the authenticity, quality, and variety of JDM... See more

Order

Consumers find order experiences to be largely positive, with many reviewers consistently praising the... See more

Service

Customers had positive experiences with service, consistently praising the excellent support and cooperation... See more

Price

Clients share positive opinions on price, consistently highlighting that prices are competitive, reasonable,... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the team's dedication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

RHDJapan is the best go to spot for JDM aftermarket parts! The selection is amazing and expansive with pricing very transparent and competitive. If there is ever a part not seen on the site you can... See more

Rated 5 out of 5 stars

RHDJapan is one of the best resources to get Japanese parts for your car. Their prices are often reasonable or beat other sellers entirely. They ship quickly and are super-helpful when you need a ques... See more

Rated 5 out of 5 stars

If you're a true JDM car nut, then you know RHD is one of the go to for hard to find items for your car! Had an issue with an item that showed up partially damaged. They promptly sent out a replac... See more

Rated 5 out of 5 stars

Best Car Parts Importer out of Japan OEM & Aftermarket Continusiously will support this business for both oem and Aftermarket parts. Always provide exceptional service, fast OEM parts responses. Fast... See more


4.4

Excellent

TrustScore 4.5 out of 5

155 reviews

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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst ever costumer experience

The worst ever costumer experience, wished to refund my order - firstly they tell me they will deduct for shipping and restocking. Fair I think, considering the horrid responses I received from their team. They never picked up the thing, they cost me money and I hope their business close.

21 October 2022
Unprompted review
Rated 1 out of 5 stars

Ordered front and rear strut bars and…

Ordered front and rear strut bars and RHD repackaged the items into a single box, so the items got banged up. I paid full price for shipping so thy should not have repackaged the items...

Plus the price they advertise is not what you get charged...

17 December 2022
Unprompted review
Rated 1 out of 5 stars

BAD SERVICE

Hi,

I've made couple of large orders in week on different days and requested for consolidation. The reason for consolidation is to save money on shipping cost. They couldn't do it and blamed it on the system. Poor service and doesn't consider customer shipping cost. Be careful when placing your orders. They don't know how to adjust and very process oriented.

7 November 2022
Unprompted review
Rated 1 out of 5 stars

1 star

You'll be on your own if you have a problem with your part. I purchased a name-brand body part for my near-new car, but it was a bad fitment and looked like a cheap knockoff. Exchanged a few emails with photos and details, and when they ran out of excuses, it would appear ignoring me was the only option. 1 star is my only option.

16 September 2022
Unprompted review
Rated 1 out of 5 stars

They are unable to fulfill orders due…

They are unable to fulfill orders due to lack of staff but only notified me after I paid for the items. They should have either informed client before confirmation of order or stop collecting new orders and clear the backlog first.

31 May 2022
Unprompted review
Show reviews in all languages. (155 reviews)

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