Rex London Reviews 2,490

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting their unique designs and excellent value, especially when purchased during sales. The ordering process is frequently described as easy and efficient, with many consumers appreciating the clear website and prompt communication. People also commend the fast and reliable delivery service, noting that items arrive well-packaged and in perfect condition. However, some customers also noted issues with delivery, experiencing delays or difficulties with carriers. A few other people also felt that the quality of certain products was mixed or that some items, like bone china, were unexpectedly heavy and cumbersome. There were also occasional reports of faulty products, such as a storage tin with an upside-down print.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers consistently praise the lovely,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as being of... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the great and reasonable... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I genuinely cannot praise you enough! The delivery was incredibly fast, and the birthday gifts were absolutely stunning, even more beautiful in person than I expected. Every detail felt thoughtful... See more

Company replied

Rated 5 out of 5 stars

Fab products - so different and quirky. Much loved by all who received them as presents. Great experience choosing, ordering and receiving. Well packed parcel. Thank you.

Company replied

Rated 5 out of 5 stars

Love all the times ordered, especially the love heart led bulb. Really good quality, wrapped really well in recyclable materials. Glass candle holders arrived in perfect condition - no breakages!... See more

Company replied

Rated 5 out of 5 stars

First order - First impression's, A good clear website, easy to order, needed a 2-day delivery which we selected and paid extra and this worked perfectly.... Thank you REX-London. Happy to recommen... See more

Company replied


Company details

  1. Gift Shop
  2. Children's Toys Store
  3. Home Goods Store

About Rex London

Written by the company

We’ve got the gift.

We know a thing or two about gifting. Since 1981, our in-house illustrators and buyers have delighted in designing, creating and searching for the perfect items to bring joy to you and your loved ones.

Colour is in our DNA.

We sell a bright and eclectic range of colourful products, designed to make the everyday a bit less ordinary. Take a trip down memory lane with our traditional toys and nostalgic novelties for little ones, or discover all you need to make your house a home with storage solutions and bright decor.

Gifting made easy

We truly believe that no-one is impossible to buy for (even the in-laws…). We’ve got you covered for all of life’s big events, from Christmas and birthdays to first homes, new babies, and anniversaries.

91% of us say that receiving a gift is more fun when we aren’t expecting it

We’re also here for all the little moments, for the random gifts and acts of kindness. The gift that’s all about the joy of giving, for no other reason than you wanted to. A special occasion doesn’t have to be Father’s Day or Valentine’s. It can just be, “I saw this and thought of you.”

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great for different gift ideas

Easy to order website. Good quality novelty products . Great ideas for unusual gifts .Items are well packed and swift delivery service .
Would recommend and will be ordering more from Rex . Love it! Especially the sales .

27 April 2026
Rex London logo

Reply from Rex London

Hello. Thank you very much for taking the time to leave us this lovely 5* review! We're really pleased to hear what a good experience you had shopping with us, and we look forward to your next order.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Always happy with my purchases from…

Always happy with my purchases from Rex. Great quality products, reasonably priced

21 April 2026
Rex London logo

Reply from Rex London

Hi Louise. Thank you very much for taking the time to leave us a review! We're really pleased to hear how much you like your new items.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Great prices

Great prices, great service, fast delivery

24 April 2026
Rex London logo

Reply from Rex London

Hi Jane. Thank you very much for leaving us a 5* review! We're really happy to hear what a good experience you had shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Great service including quick delivery

Great service including quick delivery. Really pleased with the products

23 April 2026
Rex London logo

Reply from Rex London

Hi Geraldine. Thank you very much for leaving us a 5* review. We're really pleased to hear how much you like your new items, and that they were with you nice and quickly!

Best wishes,
Rex London team

Rated 1 out of 5 stars

Arrived broken

Arrived broken; looks like package has been dropped or fallen off something onto the floor.

24 April 2026
Rex London logo

Reply from Rex London

Hi Sarah. Thank you for getting in touch. We're really sorry to hear that your item arrived broken, we know how disappointing that is. Please do get in touch with our customer service team on contact@rexlondon.com and they'll be able to resolve this asap for you!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Great communication

Great communication, speedy delivery, fantastic prices and quality items!

24 April 2026
Rex London logo

Reply from Rex London

Hello. Thank you very much for leaving us a 5* review! We're really happy to hear what a good experience you had shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Brilliant shopping experience with Rex

I love shopping at Rex and have done so for years now. Always so many lovely items to choose from and the quality is always excellent. Quick shipping and delivery times and everything is so well packaged.

17 April 2026
Rex London logo

Reply from Rex London

Hi Jennifer. Thank you so much for taking the time to leave us this lovely 5* review, and for being a loyal customer, that means a lot! We're really pleased to hear how much you enjoy shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Delighted.

Wide range of interesting gifts for home and children. Prompt despatch of goods and tracked delivery.

23 April 2026
Rex London logo

Reply from Rex London

Hello. Thank you very much for leaving us a 5* review. We're really happy to hear how much you like your new items, and that they arrived nice and quickly.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Great online shopping and prompt…

Great online shopping and prompt delivery.
Good communication with delivery.
Package arrived in pristine order.
Would recommend.

23 April 2026
Rex London logo

Reply from Rex London

Hi Lyn. Thank you very much for taking the time to leave us this review. We're really pleased to hear what a good experience you had ordering with us!

Best wishes,
Rex London team

Rated 5 out of 5 stars

lovely bird decorations

lovely bird decorations
great value
perfect eco party favours for students

23 April 2026
Rex London logo

Reply from Rex London

Hi Sarah. Thank you very much for leaving us a 5* review. We hope the students enjoy their new bird decorations!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Brilliant!

Website easy to navigate, fast delivery, items well priced and good quality. Delighted I found the perfect gifts.

23 April 2026
Rex London logo

Reply from Rex London

Hello. Thank you so much for leaving us this lovely review! We're really pleased to hear that you had a good experience shopping with us, and we hope your recipients enjoy their new gifts.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Easy to order and pay.

Easy to order and pay.
Lots of new items to purchase
Great value for money

23 April 2026
Rex London logo

Reply from Rex London

Hi Sue. Thank you very much for giving us a 5* review! We're really pleased to hear that you had a good experience shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Loved everything and the prices are…

Loved everything and the prices are amazing

23 April 2026
Rex London logo

Reply from Rex London

Hi Rachel. Thank you very much for taking the time to leave us a review! We're really happy to hear how much you like your new items.

Best wishes,
Rex London team

Rated 5 out of 5 stars
Rex London logo

Reply from Rex London

Hi Jane. Thank you very much for leaving us a 5* review. We're really happy to hear how much you like your new items, and that they arrived nice and quickly!

Best wishes,
Rex London team

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