I like the concept of this site but the returns process will put me off ordering again. I've had two pairs from them, both in reasonable condition but the second pair were far too tight so I had to re... See more
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Based on these reviews
The shoes arrived on time, but the return process is a headache. I love the concept, and I'm happy with one of the two pairs I ordered. The other pair had a misleading description, in my opinion, whic... See more
It amazes me that this company charges so much for the shoes, invests in advertising, BUT does not invest in better customer service and cheaper delivery fees. The sizing of my new pair was diff... See more
Final update: After pursuing them further and finally connecting with a human on live chat, Vivo eventually provided the discount code they promised. Thank you. Update: 10 days after the origina... See more
Company replied
1.5
Bad
232 reviews
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Not even one star
Not even one star. Bought a pair of shoes and they are filthy and broken. I now have to pay for the postage to return as apparently there’s no fault! All this for £32. this website is a total scam and customer service terrible. Stay away. Seems I’m not the only one thinking this !
15 April 2026
Unprompted review
Reply from Revivo
We’re really sorry to read this and understand how upsetting it must be to receive a pair that arrived in this condition! This is not the experience we want for anyone; A member of our team is looking into this right now and will be in touch with you shortly, to review what’s happened and help put things right. We appreciate you raising this with us and the opportunity to investigate further!
Terrible customer service
After spending a while waiting for the shoes I wanted to appear on the revivo site (not in stock on the main site) I then ordered two pairs in my size when they became available.
One pair delivered in the wrong size, contacted revivio and the only resolution was a refund, no offer of the shoes I actually paid for.
Very unhappy with the service and wont be purchasing any more vivo shoes, or telling anyone how good your products are, because your customer service is terrible.
14 April 2026
Unprompted review
Reply from Revivo
We’re really sorry to read this, and understand how frustrating this experience must have been. We appreciate you taking the time to explain what happened, as this highlights where we’ve fallen short. Your feedback has been shared with the dispatch team, so we can prevent this happening again.
I recently left a 1 star review as I…
I recently left a 1 star review as I believed my order had been cancelled and my card refunded without being contacted. It appears I jumped the gun based on listening to other people's experiences. I received an email just after making the review saying they had just shipped. They literally arrived the following day.(Today). They were exactly as ordered and like brand new! I have to apologize for my first review and have now changed my stars from 1 to 4. I hope Revivo get there customer communication up to speed to match their product reputation. Most customers will understand about delays and mistakes etc. if communication is efficient and they don't feel left hanging. Revivo offer a premium product, they need to make their customers feel valued. If they do this, I believe their trust pilot stars will shoot up.
10 April 2026
Unprompted review
Reply from Revivo
Thank you for taking the time to update your review and for being so open about your experience. We’re really glad to hear your Revivo order arrived safely and exactly as expected! Revivo exists to give great shoes a second life, and that same care should always extend to how customers feel throughout the journey. Thanks again for the thoughtful feedback and for giving us the chance to keep improving.
I ordered some boots today and saw the…
I ordered some boots today and saw the order had my old address on. Got in touch and they say they can't change the address. On the Revivo site it shows my new address so I can't change it. I also gave them an order number for a repair I sent in earlier this week, which goes to my correct (new) address. They acknowledge the other order goes to the correct address. But say the order to my old address should be cancelled as they can''t change the address. If I were to cancel I couldn't update the site to my new address as the website shows my billing and delivery address as the new address.... Super annoying and unprofessional. I'm a big fan of the shoes but feel sorry for the people who have to work in the system which sends them out...
10 April 2026
Unprompted review
Very poor quality build
Very poor quality build. Got the resole and it split within 6 months. Shame because vivos are the most comfortable shoes I’ve tried.
6 April 2026
Unprompted review
Reply from Revivo
Hi there,
I’m really sorry to hear this. Having a resole fail within six months is definitely not what we’d expect, and I completely understand how disappointing that must be, especially when you find them so comfortable.
We put a lot of focus into extending the life of our footwear through our resole service, so this isn’t the experience we want anyone to have.
I’ve requested your details via Trustpilot so we can take a proper look into this and see what’s gone wrong here.
Thanks for taking the time to share your feedback.
Thomas - Vivosupport
Bad service
Agreed, horriffic client service. Maybe makes sense to order to or from the UK, but not to the EU. It's hard and expensive to arrange the return shipment. Website is messy and doesn't work well, the instructions are messy and unclear, and client service is not supportive. I got charged twice and they refuse to pay back the return I couldn't use due to how their instructions are formulated. It's not worth it. It's a pity because I really like the concept, and the shoes themselves are really well-made!
24 March 2026
Unprompted review
Reply from Revivo
Hi there,
I’m really sorry to hear about your experience. From what you’ve described, I can completely understand how frustrating this must have been, especially with being charged twice and then struggling with the return process on top of that.
Returning from the EU should not feel overly complicated or unclear, and the instructions and website experience you’ve mentioned clearly haven’t worked as they should here.
On the customer service side, we’ve recently brought this fully in-house. While that’s already improving things, there have been some teething issues across systems, contact volumes, and processes. That’s not an excuse, just some transparency, and we’re actively working to get things back to where they should be.
I’ve requested your details via Trustpilot so we can look into the double charge and the return issue properly and get this resolved for you.
I do really appreciate you recognising the product itself as well, even though the overall experience has let you down.
Thomas - Vivosupport
Really disappointed
Really disappointed. Trainers cancelled and shoes so big I would class as a fault. Would not ever use this company again or recommend to anyone. £10 down with no shoes to show for it.
1 April 2026
Unprompted review
Reply from Revivo
Hi there,
I’m really sorry to hear about this, I can understand why you’d feel so frustrated. Being left out of pocket with nothing to show for it isn’t acceptable.
In terms of the cancelled order, this can sometimes happen at the payment stage if a promotion or code has reached its usage limit. When that happens, the system cancels the order automatically rather than it being manually done by us, but you should always be clearly informed.
Regarding the sizing, what you’ve described doesn’t sound right and isn’t the experience we want you to have.
I’ve requested your details via Trustpilot so we can look into both the cancellation and the £10 cost and get this resolved for you.
Thank you for taking the time to share your feedback.
Thomas - Vivosupport
Absolutely shambles
Absolutely shambles , I’ve paid extra for fast delivery , tried track my purchase after 4 days - no reply then suddenly parcel arrived after 7 days.
Contacted them again - no reply
Trying to return the item and still pay for parcel
No customer service and misleading information
Avoid at all costs
31 March 2026
Unprompted review
Reply from Revivo
We’re really sorry to read this, that experience isn’t what we aim for, especially when you’ve paid for fast delivery.
We understand how frustrating the delays, lack of updates, and confusion around returns must have felt. We’ve reached out here to ask for a few more details so we can look into what went wrong and put this right!
Dishonest pricing tactics.
Long time fan of Vivobarefoot and Revivo but the latest sales tactic on this site is downright dishonest.
I challenge you to find any pair available for the advertised price on the initial product thumbnail. As soon as you select colour, size and condition the price jumps considerably. Try hunting for any pair actually available at the listed price…..
Sometimes there’s only one colour, size and condition in stock of a model and the price still jumps up when that pair is selected. Absolutely unforgivable in this situation and false advertising if ever I saw it.
Won’t be retaining my custom whilst they operate like this.
29 March 2026
Unprompted review
Reply from Revivo
We’re really sorry to read this, especially as someone who’s supported us for a long time. We understand how frustrating and misleading this experience feels, and that’s not the standard we aim to set.
We’ve shared your feedback directly with our Web team, who are actively investigating how pricing for different grades is displayed on the product thumbnails to ensure it’s clearer and more transparent. Thank you for calling this out so candidly; it’s feedback like this that helps us improve.
I have wanted to try Vivo for a long…
I have wanted to try Vivo for a long time and thought it would be even better to try revivo. Ordering was simple and I was pleased with how that went. Sadly the shoes were damaged and unwearable so I used the return portal to send back. The process was very easy. I received a refund notification via email and refund was in my account swiftly. I am sad not to have the shoes but happy with the service which is important.
25 February 2026
Unprompted review
Reply from Revivo
Thank you so much for giving Revivo a try, and for sharing such thoughtful feedback. We’re really sorry to hear the shoes were in an unwearable condition! That’s not the experience we want for anyone, especially when you’ve been excited to try Vivo for a long time.
We’re glad the return process was smooth though, and that your refund reached you quickly. While we’re sad this pair wasn’t the right one, it means a lot to hear that our service gave you confidence in the brand.
We hope we’ll have the chance to welcome you back to Vivobarefoot or Revivo again soon! Thanks for being part of the journey.
Bad bad bad customer care
Final update: After pursuing them further and finally connecting with a human on live chat, Vivo eventually provided the discount code they promised. Thank you.
Update: 10 days after the original response and sending my information via their request. There’s still no update—much less resolution— from Thomas or Vivo, despite the excuses, and how he’ll “personally” look into it. I’m trying to remain patient, but this is ridiculous.
OP: I’ve owned several pair of vivobarefoot shoes, and was planning to buy another when I learned of their Revivo program. I mailed in my old boots with a promise of a discount on future shoes (order no VF004-1-l7o50). Once I sent the package I never heard another word. I can’t get a human to contact me, only AI bots, which just copy and paste what I already wrote to them. Do I even want to buy new shoes from this company?
21 January 2026
Unprompted review
Reply from Revivo
Hi there,
Firstly, thank you for taking part in our ReVivo take-back programme. Sending your old boots back to be responsibly processed rather than ending up in landfill is something we genuinely value, so I’m really sorry you’ve felt left in the dark after doing so.
If you’ve mailed your boots in and haven’t received any follow-up or voucher, that’s understandably frustrating. You held up your side of the promise, and we need to honour ours.
We’ve recently brought our customer service fully in-house. While this is an important long-term step for us, the transition has come with technical teething problems and backlogs, which have unfortunately affected response times and, in some cases, voucher processing. That context doesn’t make your experience acceptable, but it does explain why communication may have stalled.
I have requested your details via Trustpilot so I can personally look into order reference VF004-1-l7o50 and ensure your discount is issued correctly. We absolutely want to close the loop on this and restore your confidence in buying from us again.
Thank you for flagging this.
Thomas - Vivosupport
Sent walking boots with thermal…
Sent walking boots with thermal inserts. As didn’t use them as I away in a hot climate have only now noticed that they don’t have thermal inner sole replacements and the laces were new but too short to go through all the eyes . The boots were cleaned and new soles glued on. That’s all. They did accommodate two different sizes (sadly I have an expensive difference between my foot sizes) but they knew this and were happy to do it before starting the job. Pity as I’m a fan. Another repair is to be comme ted tomorrow so I’ll let you know if the service is improved
16 February 2026
Unprompted review
Reply from Revivo
Hi there,
Thank you for taking the time to share this, especially as a returning customer and a fan of the brand. I’m really sorry to hear that the boots came back without the thermal insole replacements and with laces that were too short to thread properly. That’s understandably frustrating, particularly when you were expecting a fully finished repair.
I’ve requested further information from you so we can look into this properly and understand exactly what happened with your repair. Once we have the details, we’ll review it with the relevant team and make sure it’s addressed.
It’s good to hear that accommodating two different sizes was handled smoothly, but the rest of the experience should absolutely match that standard. We’ll do what we can to make sure the next repair feels like an improvement, not another disappointment.
Thank you again for the honest feedback, and we’ll keep an eye out for your update.
Thomas - Vivosupport
Zero follow up in the Revivo take back scheme.
Sent back an old pair of vivobarefoot shoes a month ago. Never received the discount code. Impossible to speak to customer service and chatbot logged the request with no follow up. Such a shame because my entire family is a fan of vivobarefoot shoes.
9 January 2026
Unprompted review
Reply from Revivo
Thank you for your feedback. We’re really sorry to hear that you haven’t received your discount after sending your Vivos through our Takeback scheme! We’ve reached out to you via Trustpilot to gather a few more pieces of information, so we can make sure you receive your discount!
I sent back my old shoes under the…
EDIT following original review: Customer Services from VivoBarefoot did get in touch as promised and provided me with the missing discount codes. I really appreciate that they took the time to do this - please just get rid of that dreadful Revivo ChatBot support, which was totally hopeless!! I have upgraded my review from one to three stars as the issue was rectified, albeit with some pain.
I sent back my old shoes under the Revivo scheme but never received a discount code. The worst aspect is the chatbot/AI operated customer service which is totally useless. This scheme is clearly not working and is misleading.
6 February 2026
Unprompted review
Reply from Revivo
Thank you for your feedback; we're so sorry to hear you've not received your discount following sending your Vivos into our Takeback scheme, this certainly shouldn't have been the case! We've reached out via Trustpilot for some further details, so that we can reach out to you and make sure you receive your code.
Not fit for purpose, shockingly poor customer service
I paid £80 for the “resole and refresh” service for my boots, with the expectation that I would then get several more years of wear out of what were, originally, a good pair of shoes. This service promises new outsoles and repair of any loose stitching. Unfortunately, after only a few months wear, first the glue and then the outsole stitching failed, leaving a significant hole in the side of one of the boots. Furthermore, the stitching of the leather seams on both boots has now failed. Customer service has been shockingly frustrating and seems to be solely operated by AI, which helpfully responded telling me I could pay to use their repair service. Despite sending a number of emails over the past few months I’m yet to get any meaningful response or resolution. I am happy to spend a little more money for sustainable products and services if the product then functions as expected, however this service has completely failed and feels like daylight robbery. I wish I’d just bought a new pair of boots. Very frustrated and disappointed.
28 January 2026
Unprompted review
Reply from Revivo
We’re really sorry to read this. After investing in a Resole and Refresh service, you should absolutely expect more life from your boots, not further failures within a few months. That’s understandably frustrating.
The service is designed to extend the lifespan of well-loved pairs by replacing the outsole and repairing loose stitching, so what you’re describing is not the experience we want anyone to have. This needs properly reviewing.
To add some transparency, we recently brought customer service fully in-house. It was the right long-term move for us, but the transition came with technical issues, system changes and backlogs that meant some customers experienced slower or inconsistent responses. That is not the level of support we aim to provide, and we’re actively working to get fully back on top of this.
We would really like to investigate your repair and resolve this properly. I’ve requested your details so we can look into the original service, the workmanship and the communication you’ve received.
Thank you for taking the time to share this, even though we know it’s coming from a place of frustration.
Thomas – Vivosupport
Horrific customer service
Horrific customer service. I was led to believe I could send my old vivos for a dsct voucher. I went on the website and got a QR generated by them. They've never sent me that voucher or any communications. I've tried everything but there's no way to reach them. I know see in their website that they aren't accepting anymore old vivos ... and I don't understnad why they generated a code for me then! I'm still waiting for their response
5 January 2026
Unprompted review
Reply from Revivo
We’re really sorry to read this, especially if you’ve taken the time to generate a QR code and send your old Vivos in good faith.
To clarify, when our take-back programme reaches capacity, we pause new submissions on the website. In some cases, QR codes may have been generated shortly before that pause was implemented, which understandably creates confusion if communication doesn’t follow quickly enough. That’s frustrating, and we appreciate why you’d question it.
We’re also sorry you’ve struggled to reach us. We recently brought customer service fully in-house. While this is a positive long-term step, the transition came with system changes and backlogs which led to slower response times than we’d like. We are actively working to resolve this and improve accessibility.
We would like to look into your specific case and confirm the status of your voucher. I’ve requested your details so we can investigate and come back to you directly.
Thank you for raising this.
Thomas – Vivosupport
Customer service improvement
Update:
They were quick to respond and resolved my issue after they sorted out their customer service system. My refund was finally issued despite the fact the the courier has lost the returned package.
So far my new pair fits and feels great
Original review:
I emailed to check if they have received my returned item as I could see that it has been collected according to Royal Mail. I got a generic email in response but managed to eventually get to an actual human. After providing them with my email and order number that they requested (which I'm pretty sure was already included in the initial contact form), they ghosted me.
I have also tried emailing another support email address I've found but no response. It's been several months now.
If only I'd read these reviews before ordering...
18 September 2025
Unprompted review
Reply from Revivo
Hi there,
I am really sorry to read this. Waiting months after returning an item and feeling like you have been left without answers is not the experience we want anyone to have.
For transparency, we recently brought our customer service fully in-house. The transition came with some genuine teething problems across systems and response times, and some cases unfortunately took longer than they should have. That is not the level of service we aim for, and we are actively working to stay on top of it.
I have now requested your order details and return tracking information so we can properly investigate what has happened and bring this to a clear resolution for you. As soon as that information comes through, we will take this forward.
Thank you for flagging it, and I am sorry again for the delay you have experienced.
Thomas - Vivosupport
They proactively seek business by…
They proactively seek business by offering discount codes which are not applied at the point of purchase. Customer service is a black-hole. The only response I got was an email telling me to be patient, and not to reply to the message. 3months later . . . Nothing. And the repaired boots (which initially seemed fine) split along a seam. Don’t trust this company. Steer clear.
15 October 2025
Unprompted review
Reply from Revivo
Hi there,
I am really sorry to read this. Waiting three months without a meaningful response, especially after being told not to reply, is understandably frustrating. That is not how we want anyone to feel when reaching out for support.
For context, we recently brought our customer service fully in-house. The transition came with some genuine teething problems across systems, including delays in responses and cases not progressing as they should have. That is not an excuse, but transparency around why some customers experienced extended wait times. We are actively working to ensure this does not continue.
In terms of the discount code, these should apply at checkout when valid and within the stated terms. If that did not happen, we need to review exactly what occurred.
Regarding the repaired boots splitting again along the seam, that is also something we would want to properly assess. A repair should extend the life of the product, and if it has failed prematurely, we need to look at it again.
I have requested your order details so we can review both the discount issue and the repair outcome properly and come back to you with a clear resolution.
Thank you for taking the time to share this, and I am sorry again for the experience you have had.
Thomas - Vivosupport
Awful customer service and a ridiculous…
Awful customer service and a ridiculous AI live chat facility on WhatsApp. Order a pair of boots size 42 and they sent size 45. Requested an exchange but they don't do them, so sent back for a full refund. Revivo eventually refunded minus return postage. I have been chasing the remainder of the refund for 3 weeks now with no response. It's not a lot of money but it's the principle of it when it's clearly their error.
22 December 2025
Unprompted review
Good idea, bad service
I love the idea but customer service is bad.
Within 6 months, the shoes already were letting go of the soles. I contacted them, very quick reply that they were going to look into it but after that I am being completely ignored.
22 December 2025
Unprompted review
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