Reverb Reviews 8,467

Reverb is fantastic. Everything you want is there. Great sellers. Great equipment. Fantastic interface. Makes exploring and buying equipment very easy. Thanks.

Reverb seller fees are atrocious!! Very greedy company.

Have had some very bad experiences with sellers misrepresenting the conditiion of their instruments.

For the past 3 days I have been trying to report a seller to Reverb for misrepresenting the condition of the synthesizer he sold me and for not providing a tracking number for a soft case he sent me. As a result the package ended up being stolen from my porch and the seller won't respond.

The only way to contact Reverb is through their chat which doesn't work. That makes contacting them impossible as that is the only means of contacting them they offer.

Jay shipped the G-1275 in a very secure package. I received it within a reasonable time, and he responded to let me know when it was being shipped. The guitar is pristine and well cared for. The price was more than reasonable. I played it for 4 hours when I received it and loved every aspect of the instrument. Thank you, Jay, for selling me such an eclectic instrument.

I had an issue with my purchase and reverb was quick to make things right. Communication was very timely and I was able to come to a resolution very quickly.
I feel that I can trust Reverb with all my purchases because of this.

Reverb in my opinion is the best online shopping experience for musicians. It’s easy to navigate, even for an old guy like me who first starting playing guitar in the early 70’s. If you are looking for a particular piece of equipment at a great price, you will find it on Reverb. Had been looking for a particular amp set up with a certain speaker, and had a budget I wouldn’t go beyond. Knew it wouldn’t be easy, but found it on Reverb. It’s a competitive set up with the sellers, so you get top notch service from them. Agreed to price and made purchase late Monday morning, it was shipped UPS BY Early afternoon. Will continue to be a loyal customer.

I recently ordered 26 parts from Reverb for a Les Paul project. Due to their multi-Seller platform, I was able to find all the required parts except 2, which were out of stock (and the cost of eqch was refunded immediately).
I did have one negative experience with one Seller, which I can accept given the other parts were delivered within 3-6 days. Reverb is my new go to site for guitar parts.

GREAT Sellers with GREAT products and the most important GREAT communication. My guitar arrived packaged like it was a very delicate baby. BIG Thanks to Kyle @Dannertbrothers she is a Beauty

The shipping estimates are complete non sense!! It estimated shipping for a buyer to be $150. REAL cost was $350!! I ate the cost! I’ll never use REVERB AGAIN!! Terrible!!!!

Reverb has gone downhill badly since it got acquired by Etsy.
I have a music instrument advertised and had a keen buyer.
He tried to make an offer and the platform wouldn’t let him and he contacted me. It took ages to get into their help team via online chat and they said it was a problem with PayPal and that my buyer should I contact Reverb customer service so they could sort it out. He tried and tried and couldn’t get through to them and as a result I lost a valuable sale.
So many people complaining about this sort of thing with Reverb now. Don’t trust them! They are hopeless.

I created a brand new Reverb account specifically to buy a guitar I had been hunting for. However, the absolute second my account was created, it was inexplicably placed "under review" and completely locked. I hadn't even done anything yet.

I was completely unable to send a single message to the seller or make an offer. Because of this ridiculous automated system, I was left paralyzed and the item slipped right through my fingers. To make matters even worse, Reverb's customer service is practically non-existent. I have sent multiple requests to get my account unlocked so I could just buy the instrument, but I have been completely ignored. If Reverb doesn't want new customers bringing actual money to their platform, they are doing a fantastic job. A completely frustrating and horrible first experience. If you are a new buyer looking for a specific item, be prepared to have your account locked for no reason.

A Great marketplace for Music gear.
A lot of useful info, money protection and a good customer support.

If I could I would give a 0. Made no purchace but wanted to delete my account. They said my account was under review and that they had sent an email explaining why. I recieved no such email ( which can be proven). They are holding on to my email address illegaly but you can only talk to a robot .. not human. Does anyone know any legal info on this.. im so glad j didn't phrchace anything from them or ever will. TERRIBLE!!!!!

Reverb is an excellent place to shop. If you're looking for gear, you already know they rule. A+

I’ve done a number of transactions through Reverb over the last five years or so, both buying and selling guitars and amps.
I’ve never had a problem and appreciate the customer protection this platform provides.
A full five stars!

A great site for musicians. I have found great guitars and sold one. They are supportive and caring about the musicians they work with. Always a great site.

Extensive network of buyers and sellers, making it much easier to sell you music gear when it's time to move it on. Very broad reach, and high rate of matching buyers and sellers

This seller cant be trusted IO am now in a dispute over a guitar I believe to be fake and reverb will not back the sell .. now I will have a file a case in court or lose my money ....

I love Reverb. Way more fun than social media and you don’t get angry after visiting. My only gripe is that the algorithm seems a lot looser than it used to be when browsing the “Just listed” section. Pro audio used to mean pro audio. Now it means a three pack of SM58s with stands and cords.

Always a great expirence selling and buying on this site, shipping is great because the whole process from getting a shipping label to the deposit in my bank account if flawless. I don't buy sell on any other sites but reverb