Have emailed you, used your chat online and still you don’t respond, part of my order was wrong and you say send pics and we will sort it, but you never respond. Terrible customer service, which is s... See more
Company replied
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See what reviewers are saying
Fabulous metal sign. It was a treasured gift. Very well made and worth the money. To personalise it as well just made it such a sentimental gift. Lots of choice of colour and personalisation. I can’t... See more
Company replied
Absolutely delighted with my designs! The finish is outstanding, and the personalisation option made for a really special gift for my Mum! The customer service was also outstanding - the team bent ove... See more
Company replied
Great product and awesome service. When ordered I spelt name wrong to personalise it. This was picked up by staff who called me to check spelling. Amazing attention to detail that this was spotted
Company replied
Company details
Written by the company
The Big Fan Club, the home of Retro Wheelz and Club Shirts offer the consumer the opportunity to personalise high-quality premium wall art. The digital illustration is then printed onto vinyl and enhanced with a matt laminate to protect the artwork. This superior print is then applied to high-end ACM (aluminium composite material) boards which provide a premium finish that is more durable than a traditional art poster. Wall mountable adhesive strips are included to allow the finished piece to be mounted hassle-free and look great in any home or work interior. Alternative premier fixings are also available.
Contact info
Unit 8, Orchard Business Centre, Sanderson Way, TN9 1QG, Tonbridge, United Kingdom
- hello@thebigfanclub.com
- retrowheelz.com
Have emailed you
Have emailed you, used your chat online and still you don’t respond, part of my order was wrong and you say send pics and we will sort it, but you never respond. Terrible customer service, which is such a shame as the product (even if wrong) is superb.
Update was a 1 star review due to lack of communication, Ben has now been in touch and sorted everything out and gone the extra mile, so I have revised my rating to 4 stars, as the products are 1st class, we’ll made and totally worth the money, and now communication has been sorted out, I would certainly buy from them again.
8 July 2023
Reply from The Big Fan Club
Good morning Gary, we are sorry you feel this way and apologise that you haven't had a response. However, I have checked and can see we haven't had an email.
I sent you one this weekend, If you can respond with the details of what was wrong with the order, we will get this rectified and replaced ASAP for you.
If you could email us just to make sure we have the correct contact information: hello@thebigfanclub.com
We will get this sorted for you.
UPDATED 29/08/23: Thank you Gary, for your understanding throughout and for revising your review on Trustpilot... it really means a lot to us.
Top draw product.
Great product,brilliant correspondence from ordering to delivery.Have now used a few times.
5 December 2022
Reply from The Big Fan Club
Thank you so much for the 5-star review, it really is appreciated and means a lot to us as a small business.
Reply from The Big Fan Club
Hi Charlie, Thank you so much for the review, we are glad you like the product, but we apologise for the typo with your personalisation. We will send out a replacement for you asap.
Reply from The Big Fan Club
Thank you Stuart for the kind words and 5-star review, glad you are pleased with your piece.
From ordering to taking stock an…
From ordering to taking stock an excellent
1st class service
3 September 2022
Reply from The Big Fan Club
We really appreciate your message Darron, thank you for the 5-stars
Great product and awesome service
Great product and awesome service. When ordered I spelt name wrong to personalise it. This was picked up by staff who called me to check spelling. Amazing attention to detail that this was spotted
2 August 2022
Reply from The Big Fan Club
Hi John, Thank you for the 5-Star review we were more than happy to help and glad you like the product!
Very pleased with product and service
30 March 2022
Reply from The Big Fan Club
Bryan, thank you so much for the 5-stars! We really enjoyed working on your request piece.
Reply from The Big Fan Club
Thank you so much for the 5-stars, it really means a lot to us.
Outstanding work great service and…
Outstanding work great service and hopefully you’ll get more orders from rugby clubs
16 March 2022
Reply from The Big Fan Club
Thank you for the 5-star review John, glad you like your piece, we enjoyed creating that one!
Really pleased with the wall art
Really pleased with the wall art. Personalised it free of charge, top quality item! Arrived quickly and free delivery too!
16 March 2022
Reply from The Big Fan Club
Hi Lee, glad you are please with your piece. Thank you for the 5 stars!
Kept me informed on delivery dates and…
Kept me informed on delivery dates and art work spot on
16 March 2022
Reply from The Big Fan Club
Thank you for the review Mark, glad you are happy with your artwork.
Very nice item
6 March 2022
Reply from The Big Fan Club
Really appreciate the 5 stars Phillip! Thank you
Reply from The Big Fan Club
Thank you Barry for the 5-Stars, it means a lot to us and glad you love the product!
Great gift
Ordered this as an 18th birthday gift. It arrived very promptly and looks great. It’s good quality and I would definitely buy again.
14 February 2022
Reply from The Big Fan Club
Hi Beverly, thank you so much for the order, kind words and giving us 5-stars! It really means a lot to us.
Brilliant service
Brilliant service. I ordered a arsenal football art for my son Friday afternoon and it arrived Saturday morning. The art work is brilliant my son loves it. I would definitely recommend them
7 February 2022
Reply from The Big Fan Club
Thank you for the kind words Darren, at this early stage in our business 5-stars means so much to us. We are glad your son loved his Arsenal piece.
Amazing product and great service
Amazing product and great service , highly recommended
3 February 2022
Reply from The Big Fan Club
Hi Gavin, we are glad you like the product and the service met your expectations... the 5-stars means a lot to us.
Brilliant service so quick i would…
Brilliant service so quick i would recommend to people i know thank you
12 January 2022
Reply from The Big Fan Club
Thank you for the 5-star review Anthony, it's really appreciated.
Fabulous metal sign
Fabulous metal sign. It was a treasured gift. Very well made and worth the money.
To personalise it as well just made it such a sentimental gift. Lots of choice of colour and personalisation. I can’t wait to purchase another. Recipient was very pleased
12 January 2022
Reply from The Big Fan Club
Thank you so much for your kind words and five star review!
I messed my order up online contact…
I messed my order up online contact them straight away and they corrected it for me. Customer service is 10/10 a real good company and the product is amazing my son and nephew loved them. Thanks again.
12 January 2022
Reply from The Big Fan Club
Hi Linzi, thank you for taking the time to give us this review, glad they loved their artwork!
Quality products delivered on time
Quality products delivered on time. Finish is very good and the two recipients were very happy with their gifts.
12 January 2022
Reply from The Big Fan Club
Hi Gareth, thank you so much for the 5 stars and kind words, it means a lot to us and goes a long way!
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