Retrolocker Reviews 126

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent stitching, material, and overall appearance of the jerseys, often comparing them favorably to full-cost items or even surpassing expectations. The customer service is frequently highlighted as exceptional, with many appreciating the quick responses, helpfulness, and personalized approach from the staff, especially a staff member, who is often mentioned for resolving issues efficiently. People are also very satisfied with the ordering process, finding it smooth and the turnaround time for custom products to be surprisingly fast, leading many to express intentions of reordering. However, some customers experienced issues with product quality, citing shockingly bad material, incorrect sizing, or inaccurate logos. A few people also reported problems with their orders, such as receiving an item with an incorrect patch or having their package mailed to a different state, and some noted delays in receiving their orders or updates.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the authenticity, stitching,... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent craftsmanship,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with their purchases and the... See more

Customer service

Consumers consistently report positive experiences with customer service, often describing it as great,... See more

Staff

Customers had positive experiences with staff, with many reviewers specifically praising a staff member for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased 4 jerseys at an incredible price. I was assuming at that cost the quality would be slightly below that of a full cost item, and I was okay with that. The jerseys are just as good as some o... See more

Rated 5 out of 5 stars

My order, a custom Cleveland Indians jersey, was perfect in every way!!! Very much satisfied. I can't believe the quality versus the price. I had one minor admin question, and Ronald was quick to s... See more

Rated 5 out of 5 stars

I ordered a black Lindros 88 flyers jersey to be shipped to the U.K. I realised about a week after the order that I had entered the wrong post code (zip code). A quick email to the admin team and Rona... See more

Rated 5 out of 5 stars

I ordered a couple jerseys for my wife and I. Their was a little confusion around the jersey sizing but Ronald from Retro Locker personally addressed the the issue and I am extremely excited to wear o... See more


Company details

Written by the company

Retro Locker makes jerseys that are more than just shirts. They are memories and stories you can wear with pride. We bring back old designs from famous movies, classic sports teams, and even create jerseys inspired by professionals at the top of the game. Every jersey is fully stitched, made with strong fabric, and bright colors that last. When you buy from us, you join a community of fans who love history, sport, and style. Retro Locker is not fast fashion, it is timeless gear made for people who want to wear something truly special.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

126 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wrong Jersey, but fast and efficient resolution

I was excited about the product - authentic jerseys at a reasonable price - and ordered one. When it arrived it was not as I had ordered, so I wrote to the company (a bit annoyed). Almost immediately I received a note from Ronald who said he wanted to make it right and would send me another (correct) jersey ASAP.

In this day and age it is rare to find a company that manages customer service effectively, with a personal touch. Ronald was helpful and efficient, and even though they originally messed up, I am happy to recommend this company to anyone!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

My Bo Jackson jersey is top notch.

These are the best jersey I have ordered in years. The quality is great. From the stitching to the over all feel. I would not get a jersey from anywhere else. For the price you cannot beat it! I have ordered at least six jerseys and have got them within a week. The customer service is great. Ronald helped me out with the size and fitting of some jerseys I ordered. He responded to me within a day and did an excellent job assisting me. Thanks Ronald. I will be ordering many more no doubt! Great company!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and quality

Purchasing was simple. They have so many designs and custom apparel. Customer Service was amazing. With quick response to any production, shipping, or delivery questions. Updates were provided throughout the process as well. This was purchased for a gift and they loved it! The quality of the merchandise far exceeded my expectations. I will definitely purchase more in the future.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Honestly the products are top notch

Honestly the products are top notch. Amazing quality. Shipping was not too bad took around a month. But well worth the wait. I have already recommended Retro to my ppl. I will be ordering again. Great business, great quality products.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Gordie F'n Howe Whalers Jersey

Just received my jerseys, and they are all excellent! Never even seen the Gordie Howe Whalers jersey for sale before, and being a long-time Wings fan, I was stoked to get it. This was well worth the wait.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Returning Customer Reviee

As a jersey collector I’ve bought 3 jerseys from this company! ALL TOO NOTCH, ALL GREAT PRICES! They’re stitched to perfection and have one of a kind products. They have found a forever customer right here! HIGHLY HIGHLY RECOMMEND RETRO LOCKER. To all those who are unsure I promise you won’t be disappointed when you receive your order!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

With AI everything is a little scary…

With AI everything is a little scary today but Retrolocker is truly great! The product is beautiful, I love my new Indians Retro Jersey with great Hall of Fame pitcher Bob Feller. Bought my jersey because I plan a trip to a MLB city every year to catch a game and Cleveland is it this year "playing against the Red Sox". The quality of the the jersey is exactly as they describe it, with beautiful stitching and sizing as being correct! The customer service is also very punctual and helpful if needed, which in this day and age is hard to find. I was tempted to buy other jerseys at the same time but was afraid to be scammed. I will definitely be buying a couple more "being eyeing a beautiful Roberto cut sleeve jersey" which I will be picking up. Only one thing, I do not know how the shipping is in the US because it was an international purchase for me, I suggest not waiting to the last minute if you want one of their products. Took a full 3 weeks to receive. Great job Retrolocker! Keep up the good work with quality and style plus the good service.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

High quality vintage custom jersey! No regrets!!

After multiple failed attempt to get a Josh Naylor jersey from a different company before they sold out or cancelled my orders, I came across RetroLocker. Not only could they create a custom jersey with his name and number, but they had awesome vintage designs to choose from and for a much better price than competing sites. I knew that a custom, made-on-demand jersey would take some time, and have had bad experiences with orders from other companies falling through after months of waiting with no communication. I appreciated getting notifications as my jersey was being prepared for shipping and being able to track delivery and was super excited to see it. Not only did the quality exceed my expectations, but I was also the lucky recipient of a golden ticket, which earned me a refund on the cost of the jersey. What a pleasant surprise, just in time for Mother’s Day. I will be ordering from this company again and recommend them as a great option for unique, custom or semi-custom jerseys to show your support for your favorite teams and players. I’d like to give a shout out to Ronald as well for his top notch customer service! Thanks!!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

These jerseys are awesome

These jerseys are awesome, the way they are made and the quality of the material is first class. I absolutely love mine, the customer service was fantastic. I'll definitely be buying more items from this great company.👍👍👍

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Purchased 2 Olympic jerseys

Purchased 2 Olympic jerseys! Price was excellent and quality is on point! Had a small issue with the patch stitching on my custom jersey. Retro Locker replaced the jersey with no problem and had a very short turn around time in doing so! Will definitely be purchasing more jerseys from Retro Locker!

1 April 2026
Unprompted review
Rated 1 out of 5 stars

It’s been over 6 weeks since I ordered

It’s been over 6 weeks since I ordered. No shipment yet. I reached out to customer service and was told they are backed up. Not sure if I will get my order.

6 April 2026
Unprompted review
Retrolocker logo

Reply from Retrolocker

Hey Scott please reach out to admin@retrolocker.com you can ask for Michael if needed and we can make sure you get your items

Rated 1 out of 5 stars

Longer shipping times than advertised…

Longer shipping times than advertised (these jerseys are clearly just marked up knockoffs shipping from China). One of my ordered came with some strange AA-Minors Champions patch on the sleeve instead of the patch image on their website.

The CS Rep, “Ronald”, is actually an AI Chatbot powered by re:amaze, so be prepared to interact with a computer rather than a human to get any answers on your order.

11 May 2026
Unprompted review
Retrolocker logo

Reply from Retrolocker

Hey there, Ronald is real... Im still trying to train him. If you reach out and ask to speak with Michael id love to get this all sorted and fixed for you. admin@retrolocker.com

Rated 5 out of 5 stars

Business is legit

Business is legit. I ordered two custom jerseys from them - one for MLB and another for NHL. The quality of both is top notch, exactly what you'd expect. Through my own fault, the NHL jersey was too large. I paid the $25 custom product exchange fee and the whole process was easy. Corrected order on the way. Nice service from Ronald and the business.

4 May 2026
Unprompted review

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