Retropia® Reviews 

I did not receive the correct product, but Mark handled the situation very well. Their team was responsive and clearly explained my options, including a replacement. Since I was about to travel out of the country, I could not wait for another shipment, so they processed my issue quickly and professionally.

Even though the order had a mix-up, they acknowledged it immediately and did not avoid responsibility. Mark was very helpful throughout, and the refund was handled without trouble.

This 5-star review is for the customer service. Because of how they handled the situation, I would consider ordering from them again in the future.

Super impressed with the customer service side with these guys. Speed of replies was so quick I could barely keep up. Put the wrong delivery address for a birthday gift and they sorted it out for me.

I’ve had a very concerning experience with Retropia’s affiliate program.

My payment has been delayed, and communication has been extremely poor. The last response I received was on April 2nd from their Customer Support Manager (Ryan), stating that they would check with the affiliate team and get back to me shortly.

Since then, I have not received any meaningful update or resolution.

* Payment status: Pending / unpaid
* Last response: April 2nd
* Follow-ups: No reply

This lack of transparency and delayed payment is very worrying, especially for affiliates who depend on reliable payouts.

I strongly recommend caution if you are considering working with Retropia.

I will update this review if the issue is resolved.

Great service

The customer service at Retropia is unlike any I’ve dealt with in the past. They’re quick, helpful and overall amazing. There was a slight issue with getting one of the perks in a bundle that I ordered so I reached out to their customer care. Within 30 seconds I had a response, immediately addressing the issue and giving tips on how to solve it. Mind you, all of this is happening on a Sunday… if that doesn’t tell you how they actually care about their customers then I don’t know what will. I can’t wait to receive the products I ordered and put them to use. Retropia definitely gained a long term customer! The staff is amazing!

They got back to me and helped me with the issue I had, thankfully everything came out well later on i will purchase more.

I messed up by ordering wrong item. I immediately went and sent email to ask if they could change it. Within minutes customer service had responded and they went the extra mile to chase it up.
Even checked what model I had and reassured me they would try to sort.
Within hours…. Everything was sorted out and my order changed.
Can not rate their service any higher…. So helpful, polite and respectful…. IMHO went the extra mile to make my experience the best.
Well done guys

The combination of a great vision, excellent and innovative products at a fair price, and the best personal customer service I have received makes this company a real treasure. They are available, and willing to make it the best experience for the customer. I have purchased several products that have produced what they promised and more!

Would recommend for everyone and anyone getting into photography and new stuff company’s be making to help
Us have better quality photos would but more of production

I have 3 Retropia repurpose lenses...all serving me very well, I'm a pancake lens lover so these tiny lenses are perfect, the images exactly how they claim , customer service is excellent....highly recommended

Top quality service! I'd ordered the wrong lens for my girlfriends christmas and totally forgot to mention to them, after emailing them today I have had the issue sorted immediately. Couldn't ask for better service and better products. Will definetly be back!

Overall, I’m very satisfied with the customer service. I couldn’t download the presets at first, but customer support helped me through it. Super fast response. I love the presets. I still need to properly try out the lens.

I ordered the wrong lense for my camera and they took care of the issue and helped me right away. Nelson was super helpful and very courteous.

I ordered a lens thinking it was black but it was actually pink. I reached out to see if it could be changed. And Bradley reached out quickly. He took ownership when he made a mistake and reviewed the wrong order. He didn’t make excuses at all. He just apologized and fixed it. Once he reviewed my order he walked me through several possibilities of how he could solve my issue. He remained poised and professional the whole time. I felt seen, heard, and taken care of so much that by the end of our interaction I didn’t even care about the pink lens anymore. Just happy to be getting such a good product and happy to have had the interaction with Bradley that I did. This dude is a super star and deserves a raise haha.

They were super nice and understanding

Super fast delivery and such a great product! Sits upon my Leica like it was meant to be there.

Genuinely helpful and very fast customer service from this business! Had all my questions answered and was sent a replacement product within a week of contact about a problem with my order!

And again no answer from them! They are claiming it’s “new email system” - but look on the reviews, it’s been like this for months. Customers report support unresponsiveness all the time!
As for the refund - although I’ve cancelled my order within 2h time frame stated on their own web site, they charged me for delivery! Bcs they haven’t been answering for weeks to my cancellation request! That’s a scam! Same as their lenses - they cost 10$ on AliExpress. So ask yourself, if you wanna pay several times more for Chinese lens and 0 customer service. I wish I would have seen all these multiple reviews before I’ve started dealing with these scammers!

Order No 101875

Their response was extremely prompt, only a few minutes after I sent my email I got a response. They provided all the information I needed and reasonings to clarify anything that I might have not understood. Best customer support I have every encountered

Postal Service lost my package unfortunately. The team (mostly Bradley) at Retropia were so understanding and helpful. With communication and a little patience they were able to resend my package. I cannot wait to try out the lens and flash kit. Will probably buy every product they put out from now on just for having such an awesome team!