Retailstreet Reviews 72

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Excellent service answered my question in a matter of minutes on email. The Xbox I brought was well packaged. I would definitely order from this company again. Million percent recommend

Rated 3 out of 5 stars

I am a collector of in box sealed gaming consoles, So perfection of the packaging is key. Honestly, pack it in a box with a little bit of bubble wrap and why not! Stick the EU adapter plug to the top... See more

Company replied

Rated 3 out of 5 stars

I've bought a few products from Retailstreet and I had issues with some headphones which I never got a response back which was a bit disappointing. So it's a good product unless the item you've bought... See more

Rated 5 out of 5 stars

I’m always sceptical of ordering from new places, especially when the gaming community on discord also doesn’t have any experience. However the price for the Legendary edition of Marvels Midnight... See more

Company replied

Company details

  1. Electronics Store
  2. Video Game Store

Written by the company

RetailStreet is an online Retail shop operated by professional team based in London. We specialise in variety of Electronic goods, game consoles, accessories, headphones, smartphones and more. We are dedicated to offer our customers the best products in the market, with a focus on prices, quality products and fast delivery. We are working constantly to turn our passion for cutting edge products into a booming online retail shop. We hope you will enjoy purchasing our products as much as we enjoy selling them to you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

72 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Excellent

Excellent service answered my question in a matter of minutes on email. The Xbox I brought was well packaged. I would definitely order from this company again. Million percent recommend

15 March 2024
Unprompted review
Rated 1 out of 5 stars

AVOID Just seeking your data

Just seeking my data. Want permission to use my data when product is not available!

AVOID

6 October 2023
Unprompted review
Retailstreet logo

Reply from Retailstreet

Thank you for your review.

We must remind customers that as our website runs Google Ads, we are obliged to be GDPR complaint and ask customers for consent to use data. Customers are free to decline this consent when prompted.

We have a wide selection of gaming products, consoles and accessories available for purchase on our website.

Rated 3 out of 5 stars

I've bought a few products from…

I've bought a few products from Retailstreet and I had issues with some headphones which I never got a response back which was a bit disappointing. So it's a good product unless the item you've bought has an issue. My suggestion would be answer your customers if you expect them to return.

8 May 2023
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Had a text saying I could choose neighbours or a safe place. I have very dodgy neighbours and in a new home too so barely know them, do I chose no neighbours but put inside my purple bin I also ticked that I accepted full responsibility for my parcel after that point, they delivered it to the second doggies neighbours on the street anyway and just took a photo of their door closed no parcel etc so not really proof, not happy as I said where to leave it and stated no neighbours and even had a text and email saying my safe place had been received...... Will also be alerting the other company that I'm unhappy too......

14 July 2023
Unprompted review
Rated 5 out of 5 stars

I've given 5 stars because I have…

I've given 5 stars because I have always had a good experience shopping with Retailstreet,unfortunately I recently purchased a PS5 from them,on arrival I found the seal on its box was broken,and when I placed a disc inside it,it made a horrible noise,the disc also stuck so I had to manually eject it,to do so I had to remove the outer cover,the PS5 unit had scratch marks on it,indicating someone had already removed the cover.so I sent it back to Sony for repair,this experience will not stop me from purchasing from Retailstreet again though.

23 June 2023
Unprompted review
Rated 1 out of 5 stars

I ordered an item Friday and paid for…

I ordered an item Friday and paid for next day delivery, but guess what, I won't get my item till Tuesday and it's not a bank holiday. Rip off or what.

13 May 2023
Unprompted review
Retailstreet logo

Reply from Retailstreet

We sorry to hear that you were not happy with our services. However, your order was placed on Friday evening and our delivery terms specify clearly that orders placed on Friday after 1pm will be dispatched on Monday as we do not operate on Saturdays and Sundays. You also posted 2 negative reviews using 2 separate accounts which are "John Deruvo" and "Dunk" for one order which is unfair and a misuse of review

Rated 1 out of 5 stars

item not sent out

i ordered an item on the 12th may and paid for next day delivery, next day no emails or anything and it still says prosessing, ive emailed them but no reply.

13 May 2023
Unprompted review
Retailstreet logo

Reply from Retailstreet

We sorry to hear that you were not happy with our services. However, your order was placed on Friday evening and our delivery terms specify clearly that orders placed on Friday after 1pm will be dispatched on Monday as we do not operate on Saturdays and Sundays. You also posted 2 negative reviews using 2 separate accounts which are "John Deruvo" and "Dunk" for one order which is unfair and a misuse of review

Rated 1 out of 5 stars

Horrible Customer Service

I have requested a returns label from this company as the Nintendo switches I bought were not manufactured for use in the UK. I have requested this label in 8 separate emails and I have understood am blatantly being ignored as if they are trying to wait for the returns window to pass. I have let them know they are in violation of the Customer Rights Act 2015 and they do not care. Shady company, deal with extreme care, would never recommend.

Update: I am still emailing this company to receive a returns label, they are ignoring me but replying to me on here. Wouldn’t use them if it was the last option on Earth. Unthinkable that an company can operate in this manner. Wouldn’t be surprised if it’s being run out of someone's shed. Absolutely dreadful

18 April 2023
Unprompted review
Retailstreet logo

Reply from Retailstreet

Hello, Stephen.

Thank you for taking the time to leave a review.

From the correspondence you had with our support team, your case regarding your parcel issue is currently under investigation for fraudulent activities and you have been informed of this. For any further updates regarding this investigation, please contact support@retailstreet.co.uk

Rated 5 out of 5 stars

Highly recommend

I made an order for a black ps5 controller and it basically came the next working day after ordering.
Super fast delivery with 24 hours tracking, would highly recommend 👌

21 April 2023
Unprompted review
Retailstreet logo

Reply from Retailstreet

Hi there Scott,

Thank you for taking the time to leave your review. We make every effort possible to provide our customers with the fastest deliveries possible, and we are very glad to hear you are happy with our service! We hope you enjoy your product :)

Rated 5 out of 5 stars

Great online store! Definitely recommended

Great online store. Was a bit reluctant to buy from them as this was the first time I had come across their site. I purchased the PSVR 2 which is quite expensive, so I took the chance. It came 2 days later. Super fast delivery. Communication via emails was a bit slow but still recommended. Awesome store!! Thumbs up.

14 April 2023
Unprompted review

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