I'm hysterically trying to find out how pay some bills, since I'm short of money after Christmas and New Year. Impossible to find where in the website you do that. By accident I happened to get to... See more
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I think this service is fairly easy to use. just remember that if you don't pay within the interval you choose it will be expensive. it is not totally ¨free¨ you pay a monthly fee for the bill. do not... See more
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Very unhelpful with an invoice regarding a return I had. They never informed me whether and what amount I needed to pay and also charged me 315 kr on fees and interests after I contacted them. Never a... See more
Company replied
The credit solution relly helped me out when i didnt have the cash in hand. The best part of my experience was when i wanted to pay of everything at once, the customer support helped me out with one... See more
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Company details
Written by the company
Detta är vår officiella sida för Resurs, här svarar vi på era frågor och kommentarer. Kika gärna in på vår FAQ www.resursbank.se/kundservice, där hittar du svaren på de vanligaste frågorna.
Contact info
Björkavägen 111, 254 69, Ödåkra, Sweden
- 077-111 22 33
- kundservice@resurs.se
- resursbank.se
3.8
Great
3K reviews
Asks customers to review
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It was easy and smooth.
29 August 2025
Unprompted review
Reply from Resurs Sverige
Hello Amna, Thank you for your kind review! We are delighted that you found our service simple and convenient – that is exactly how we want it to be. Thank you for choosing us! Kind regards Resurs / Alicia
Beware with banks like this
Trying to deceive people by adding an extra monthly fee where they hid the usual OCR for what you would pay and show the OCR on their other fee. No answer from customer service by phone. Worst service I know. They are trying to deceive people, their customer for small money, beware and be careful with such a bank. Ugly done by you create major consequences, difficult to retain customers, if it does not change no customer will voluntarily choose you for their bank. Or it is like that now but you have certain agreements with other companies that force customers to pay through you but it will be the first time and the last time with your service with such an experience.
13 August 2025
Unprompted review
Reply from Resurs Sverige
Hi Hoang, Thank you for your feedback. We are very sorry that you feel that we are not clear in our communication - that is certainly not our intention, and we would like to help you sort everything out. You are welcome to contact us at help@resurs.se and we will take a closer look at your case. Have a nice day. Kind regards Resurs / Alicia
Very unhelpful with an invoice…
Very unhelpful with an invoice regarding a return I had. They never informed me whether and what amount I needed to pay and also charged me 315 kr on fees and interests after I contacted them. Never an official notification. Very rude customer service, turned off the chat when I asked for en explanation. I will never use them again.
28 July 2025
Unprompted review
Reply from Resurs Sverige
Hi Alexandra!
Thank you for your feedback.
Very sad that your commitment and your contact with us was poor. To take a look at what has happened, I need to identify you as a customer, do you have the opportunity to contact us on our chat or phone?
Have a nice day!
Kind regards resurs / Christina
Terrible & Confusing Experience
I was unfortunate enough to use Resurs Bank to pay for my PS5 over a 12-month instalmentplan. You would expect this to be simple and smooth, like most banking apps. Instead, I found myself dealing with bad design, confusing navigation, and poor information that almost feels intentional to make people pay late fees.
The navigation is inconsistent and makes it easy to misunderstand what you need to pay and when. I missed a payment because of this and then had to deal with rude customer service instead of real help. There seems to be no real effort to fix these issues because, they profit when people pay late.
The whole experience caused unnecessary stress for something that should be simple. After a few months, I decided to pay off the rest of my instalments early because I never want to deal with this bank again.
Do not just take my word for it. Read the other negative reviews here. Save yourself the same stress Vote with your wallet and avoid this app at all costs.
5 March 2025
Unprompted review
Reply from Resurs Sverige
Hi Hassan, thanks for your feedback. I am sorry for your feeling and that your experience of Resurs has been negative and that it has made you stressed. Of course, this is not a feeling that we want to convey. However, if there have been additional fees, it will be added in accordance with any agreement that you have signed, if you want, even though you have made a final payment and that you want us to look into this, you are welcome to send us an email at help@resurs.se and we will get back to you. When it comes to difficulties navigating and understanding the app, it is of course something you can always ask our customer service. We will be there to help and to sort out any issues that arise and this in a good tone, I am again sorry that we have caused a negative feeling after your contact with us. Have a nice day! Kind regards, Resurs / Minna
fast and efficient
29 June 2025
Unprompted review
Reply from Resurs Sverige
Hi! I am pleased to hear that you have had a good experience and that everything has been done in a simple and smooth way. Have a nice day! Kind regards, Resurs / Minna
Reply from Resurs Sverige
Hi Touma! We are happy to hear that you have had a good experience and that it has been easy and smooth. Thank you for taking the time to leave a review. Have a nice day! Kind regards, Resurs / Minna
The Easiest and Best Card
I will call it the easiest and the best Credit Card. Thanks to Resurs Bank
2 June 2025
Unprompted review
Reply from Resurs Sverige
Hi! I'm glad to hear that you are satisfied with our credit card today. We humbly thank you for your warm rating that you have left here with us. Have a nice day! Kind regards, Resurs / Minna
False cost without acknowledgement
I got this cost of avgift bank transfer that I was not aware of in my invoice and customer service did not want to deduct it. Not recommended at all.
28 May 2025
Unprompted review
Reply from Resurs Sverige
Hi Tanvir! Sorry to hear that you are dissatisfied with your experience with Resurs Bank. We send out information through our website that there will be a fee when you do at money transfer. We apologize if you feel that we haven’t been clear in the information that we have sent to you. Have a nice day! Best regards Resurs / Alicia
Run as far away from this company as…
Run as far away from this company as you can.
I made a purchase at Bauhaus using Resursbank and gosh I regret it with my gut! I made my return (partial return) before the invoice due date and informed two customer agents on the return before the due date. They replied that I could ignore the initial invoice. Now half a month later, I suddenly need to pay an extra administration fee and interest fees. Lmao. The worst ever credit company and I cannot believe that I am writing this but stick to Klarna because Resursbank is literally scamming you.
I hope you do yourself a favor and avoid this company.
14 May 2025
Unprompted review
Reply from Resurs Sverige
Hi, thanks for your feedback. I'm sorry to hear that you've had a negative experience. I would have liked to check out what has happened and why, and would therefore appreciate if you could send us an email at help@resurs.se and we will get back to you. Have a nice day! Kind regards, Resurs / Minna
They are SCAM.
They are SCAM.
Each month they activate different things to charge more.
I have asked customer service to send clear invoices and yet they do that. Please avoid them. They are 100% scam in a legal way.
6 April 2025
Unprompted review
Reply from Resurs Sverige
Hi Nikoo
Thank you for your feedback!
I'm sorry that your experience with us has been bad. If there are additional fees, these must be stated in your agreement and invoice.
To look at your case, I need more information, please feel free to email a description to help@resurs.se so we can see what happened.
Have a nice day!
Kind regards Resurs / Christina
Started a Bauhaus account with this…
Started a Bauhaus account with this bank, been shopping in Bauhaus using this card for more than 20000 sek, 0 point was collected, invoices are so confusing. They make sure they confuse you so that you don’t pay full amount of your bill so they can charge you extra interest. Run far and ran fast!
17 February 2025
Unprompted review
Reply from Resurs Sverige
Hi!
Thank you for your feedback.
If there are additional fees or interest, these must be stated on your agreement and the invoice. If you have the opportunity, please feel free to email us at help@resurs.se so we can look more at your case. Bonus points and any offers must come from Bauhaus.
Have a nice day!
Kind regards Resurs / Christina
I have had a loan bofere and didn't…
I have had a loan bofere and didn't have any doubts when I took this one.
30 December 2024
Unprompted review
Reply from Resurs Sverige
Hello Vuokko
I am pleased that your experience with us has been good and that you did not hesitate to take out a loan with us.
Thank you for taking the time to leave a review
Have a nice day!
Kind regards Resurs / Christina
Works great.
6 January 2025
Unprompted review
Reply from Resurs Sverige
Hi!
It's great to hear that your experience is positive. Thank you for taking the time to leave a review.
Have a nice day!
Kind regards, Resurs / Minna
The application process is straight…
The application process is straight foward.
6 January 2025
Unprompted review
Reply from Resurs Sverige
Hi Dean!
It's great to hear that you're satisfied and that the process has been simple and smooth, that's exactly how it's supposed to go. Thank you for taking the time to leave a review.
I wish you a good continuation.
Kind regards, Resurs / Minna
Reply from Resurs Sverige
Hi Mohammad!
Thank you for your nice review.
Have a nice day!
Kind regards Resurs / Christina
It's easy to use and fast processing…
It's easy to use and fast processing time for transactions. The company helps it's users to have the opportunity to get themselves what is necessary and important for their daily lives at a time that is needed most. .
13 December 2024
Unprompted review
Reply from Resurs Sverige
Hi!
Thank you for your warm review. We are grateful that you have taken the time to share your experiences and we are happy that you have had a good experience with us. We are extra happy to hear that the handling has been simple and smooth and that you have received the help you have been looking for.
I wish you a nice weekend!
Kind regards, Resurs / Minna
Reply from Resurs Sverige
Hi Anders!
We are pleased to hear that we have been given the opportunity to help with your case. We are extra happy to hear that your experience has been simple and smooth.
Thank you for taking the time to leave a review.
I wish you a nice weekend!
Kind regards, Resurs / Minna
Reply from Resurs Sverige
I´m glad that you received a good service when you had contact with us. Thank you for taking the time to leave a review.
Have a nice day!
Kind Regards Resurs / Christina
STAY AWAY FROM THIS SCAM BANK
Yet another promise they didn't keep. They try to avoid giving terms in writing but insist. This is the worse bank I've ever dealt with. STAY AWAY FROM THIS ONE
22 November 2024
Unprompted review
Reply from Resurs Sverige
Hello! Thank you for your feedback. Sorry that your experience with us has been negative. If you send an email to help@resurs.se and tell us what happened, we will take a closer look at your case
Have a nice day!
Kind Regards Resurs / Christina
I recommend Resurs 100%
29 September 2024
Unprompted review
Reply from Resurs Sverige
Hi Marcela! It's great to hear that your experience has been good, that's exactly how we want our customers to always feel.
Thank you for taking the time to share this with us today.
I wish you a great day!
Kind regards, Resurs / Minna
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