Resurs Danmark Reviews 

I had a fantastic experience with Resurs Bank! Their team was super efficient, and I received my loan approval much faster than expected. I really appreciate their smooth, friendly service!

Thank's for all in Resur Bank everything is perfect

Det er super good

It’s was an excellent experience really nice , all went smoothly ❤️❤️❤️

This was the worst customer service experience we've had in years!

We were trying to get information about the rejection of our loan, and were hung up on, twice. We never got the information we were requesting, and were treated poorly along the way.

Edit: We reached out to the bank as their reply suggested, and had a good, professional experience.

Excelent!!! Very easy and fast

Good quality. No worries.

After waiting what felt like eternity, very condescending tone of voice told me my inquiry was rejected. When I asked what was the reason he said “I don’t know”. I had to make a call to get any information.

I can only affirm the many negative reviews that has been posted about the customer service, for resident of Denmark, when trying to reach Resursbank by telephone. Once you arrive at the end of the queue, after one hour of waiting, they will simply hang up on you.

Furthermore, we did actually reach the customer support ONCE out of our many attempts, where we were directed to a person who barely spoke danish. Well that is acceptable of course. The very peculiar thing is that she knew NOTHING about Resursbank, and if it wasn't because that she confirmed that she was working for Resursbank, I would have been absolutely convinced that I had received the wrong number.

What an absolute joke of a company. I would never even consider using this "bank".

I have a loan with resurs. it is very difficult to reach them from denmark, almost impossible, waiting time is 15 min and than they hangup. Application is the worst I have ever used for anything. I hate my life since this loan. It's causing me so mich stress

Excellent customer service! Thank you, Viktor from Denmark and Elena from Sweden!

Have been having my World Credit card for nearly a month now. It was easy to order online and the card arrived in my mailbox in within the indicated time.

Issues starting arising when I first contacted support. I wanted to know if I could transfer money to the new account from my other bank. I was having issues since, when putting in the account number, it indicated Danske Bank. The fellow in support said its because they use them for their banking transactions ans its fine. In the end I couldn't transfer any money. I called again, and another guy said that it's not possible, you can only settle the credit by paying their invoice. Great waste of time...

A week later I'm in Italy to rent a car, which is partly the reason I got it. I'm standing there proudly with my new card and the pin code is wrong. I had changed it in the app first thing, as they offer that service and I thought it smart and convenient. I open the app where you can see the code clearly with authentication and I type it again very slowly. Wrong again! In the end I had to take the full insurance for 170€ so I could use my debit card. What a great waste if money...

In the days following I call support. A lady on the other line can't find any issues and just says try again. If it gets blocked call us and we'll active it again. Ok... The next night I'm in a restaurant, and I wanted to offer. Pin wrong twice again! My friend had to pay since I didn't have enough money in the card and no internet to make a transfer. What a great embarrassment..

By this point I'm understandably quite annoyed. I call support again the next day. She just says it's nothing wrong. In my frustration I say you must offer me a solution here, as she was so impassive, just saying I can't see anything wrong twice. Come on, do I need to tell you what to do here, place the customer in focus. Give me some options on how to move forward. Lastly, she put me on hold for a while and came back to say that they will send me a new card, which I had suspected would happen.

All in all, quite disappointed. There are some highlights though. I didn't have to wait in a que for the support line and they answered within 3-5 minutes. The card still worked on Google pay so I could use it for smaller transactions. I also do like the deal with the card, with no mark up in exchange rates and travel insurance. However, it's going to take me a while to recover the lost money for the 170€ insurance cost, that I already had covered. If they fix this pin code error and improve their support a bit it my opinion would change.

Very quickly help … I recommend to all .. thank you

It is a very quick and kind service. i talked with Pernille. She has alot of patience and abandoned of expertto Guide the customer, Simply an amazing Human being whi can guide you on the fingertips and solve your problem exactly.Thanks 👍

Oh my goodness, the lack of professionalism at this bank is astounding. I've spoken with over 10 employees on the phone, and each one provided a different answer without resolving the issue. The crux of the problem is that, in addition to my full-time job, I have a CVR, and their system is incapable of handling it, leading to a refusal to address the matter. I had to resort to reaching out to a third party to identify and rectify the problem.

This situation has left me in a predicament where I am unable to purchase Christmas gifts and celebrate my daughter's birthday. While I had meticulously planned for these occasions, life's unpredictability has thrown a curveball, leaving me without the funds to ensure the success of these events.

I speak with Justin best costumers service ever

Super nice people,thenks Justin for quick and comprehensive help :)

I have talked with justin
I can give him 5 stars for his help
And 1 star for the waiting time to talke with resurs bank
I waited around 20 minutes 😩

Nicolai Damgaard explained everything very carefully. I got all the required information.