Resumelab was a very helpful tool during my unemployment. I created some base templates and could quickly adjust them based no job descriptions. I could create a tailored CV (UK resume) and cover l... See more
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It's okay. But, only download as a PDF (or plain text - what's the point!!) when not all ATS systems can scan PDF, it needs a Word format download option to increase ability to edit (see below).... See more
Company replied
Resume lab made it easy to create a striking resume. Fine tuning the spacing and alignment was fairly easy. I get compliments from the resume nerds out there about how well organized my resume is.... See more
Company replied
I need to let you know that the resume formats are bit outdated. You could do a lot more to improve the formats. Also many standard fonts like Arial,Times New Roman, Calibri, Cambria are not available... See more
Company replied
Company details
Written by the company
Make a great resume. Simply. Create a powerful resume and cover letter in minutes. Make recruiters want to hire you. Get the job you’ve been dreaming of.
Contact info
LABS Limited, H.P. House 21 Laffan Street, Hamilton HM09, Bermuda
- 888.985.4543
- contact@resumelab.com
- resumelab.com
4.1
Great
792 reviews
Asks customers to review
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ill be back
ill be back. I just dont want to pay a monthly subscription. Great Service though!
20 January 2025
Unprompted review
Reply from ResumeLab
Hello,
We appreciate your kind words about our service. We look forward to welcoming you back!
The flow to add more boxes is quite…
The flow to add more boxes is quite difficult. Example if the main content is in the middle and if i have to add section highlights on left and right it is very cumbersome and doesnt let me choose . i had to try multiple times to do it.
18 January 2025
Unprompted review
Reply from ResumeLab
Hello,
Thank you for sharing your feedback! We’re sorry to hear about the difficulties you experienced while adding sections. Your input is valuable, and we’ll share it with our team to explore ways to make this process smoother and more intuitive.
If you have additional suggestions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
Customer Service Team
Great resume builder!
The resume they built from my personal resume was excellent!
13 January 2025
Unprompted review
Reply from ResumeLab
Hello,
We appreciate your kind words and are thrilled to hear that you were satisfied with the resume we created for you. We strive to provide our customers with the best possible service and are glad that we were able to meet your expectations.
Reply from ResumeLab
Hello,
We're thrilled you found our tool very helpful and that your experience was positive. We appreciate you taking the time to share your feedback
Why should I have to pay to be able to…
Why should I have to pay to be able to download 1 resume, ridiculous! I feel that this company is making a money grab on the need for people to apply for jobs and scholarships.
5 January 2025
Unprompted review
Reply from ResumeLab
Hello,
We understand your concern, and we’re sorry to hear you feel this way. While our service does require a subscription to access premium features like downloading resumes in professional templates, we also offer a free plain text option for downloading resumes without any charge.
Our goal is to provide tools that simplify and enhance the job application process, including expertly designed templates, tips, and customization options to help you stand out. These resources require ongoing updates and maintenance, which is why a subscription is necessary.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
ResumeLab Customer Service Team
Reply from ResumeLab
Hello,
Thank you for your kind words! We're thrilled to be part of your journey toward finding your dream job. If there's anything we can do to assist you along the way, please don’t hesitate to reach out. Best of luck in your job search—we’re here to support you every step of the way!
Best regards,
Customer Service Team
Reply from ResumeLab
Hello,
Thank you for your kind words. We're glad to hear you found our service convenient and enjoyable.
I am truly frustrated with your service…
I am truly frustrated with your service and how do you solve the problem. You ResumeLab subscribed automatically for 10 monthesonly give 5 monthes subscription to me. And also at even atvery begging you only give me one month back. WHERE ARE THE OTHER 5 MONTHES?
Following is my review my last review.
--------------------------
I feel deeply hurt and disappointed by this experience. Life is already hard for me, and this situation has made it even worse. On February 19, 2024, I paid €2.95. Then, without my approval, they automatically charged me €24.00 monthly for 10 monthes for subscription. This is absolutely unfair and shocking.
I reached out to them via email and explained my dire financial situation. Both of my parents are battling cancer, and we are struggling to pay for their treatments. On top of that, I suffer from long-term pain and depression, requiring medication just to get by. Despite explaining this, they dismissed my refund request and said the fee I paid was "small."
To make things worse, when I reported this issue to my bank, they informed me of a 500 Kr fee—something I only found out after filing the report. This has made an already bad situation even worse.
Why is this happening to me? I am only asking for what is rightfully mine. I shouldn’t have to pay for something I never used. This feels like the world is against me. I just want my money back. I just want to alive cause my parents still need me.
11 December 2024
Unprompted review
Reply from ResumeLab
Hello,
We deeply regret the frustration and difficulty this situation has caused. After further review of your case, we have escalated the issue, and I am pleased to inform you that an additional five refunds have been approved as a gesture of goodwill.
We genuinely empathize with your challenging circumstances and are committed to resolving this matter in the most supportive way possible. Your feedback highlights areas where we can improve, and we take this very seriously.
Please allow 7–10 business days for the additional refunds to appear in your account. If you have any further concerns or need additional assistance, please do not hesitate to reach out.
We sincerely hope this resolution helps alleviate some of your concerns during this difficult time.
Best regards,
Customer Service Team
Terrible service and frustrating experience
I feel deeply hurt and disappointed by this experience. Life is already hard for me, and this situation has made it even worse. On February 19, 2024, I paid €2.95. Then, without my approval, they automatically charged me €24.00 monthly for 10 monthes for subscription. This is absolutely unfair and shocking.
I reached out to them via email and explained my dire financial situation. Both of my parents are battling cancer, and we are struggling to pay for their treatments. On top of that, I suffer from long-term pain and depression, requiring medication just to get by. Despite explaining this, they dismissed my refund request and said the fee I paid was "small."
To make things worse, when I reported this issue to my bank, they informed me of a 500 Kr fee—something I only found out after filing the report. This has made an already bad situation even worse.
Why is this happening to me? I am only asking for what is rightfully mine. I shouldn’t have to pay for something I never used. This feels like the world is against me. I just want my money back. I just want to alive cause my parents still need me.
5 December 2024
Unprompted review
Reply from ResumeLab
Hello,
I'm truly sorry to hear about the challenges you're facing, and we deeply regret the frustration our service has caused during such a difficult time. We want to reassure you that your feedback has not been dismissed. As a gesture of goodwill, we have processed refunds to help alleviate your concerns.
Our subscription model is designed to auto-renew to ensure uninterrupted access to our services, and details about charges are shared during the sign-up process and welcoming email. However, we understand that this may not have been clear in your case. We’re committed to improving our communication to avoid similar issues for others in the future.
If you have further questions or concerns, or if there's any other way we can support you, please don’t hesitate to reach out. We sincerely wish you strength and resilience during this incredibly trying time.
Easy and intuitive tool to create professional looking resumés
I have been using Resumelab on and off for two years now and have always found them to be my go-to choice when I'm in need of a smart and professional looking resumé.
However, I strongly suggest that you do something about the constant error that I encounter when trying to cancel my subscription!
'There’s a problem on our end
Please try again later or write to us at resumelab . com and we will help you cancel your subscription.
We’re sorry for any inconvenience.'
^^ This has already cost me around 23$ and despite having written you, my subscription remains active!
Kind regards,
3 December 2024
Unprompted review
Reply from ResumeLab
Hello,
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from Trustpilot asking for your account information.
Easy to try and cancel if you have to
Easy to try and cancel if you have to. I only canceled because I am unemployed.
2 December 2024
Unprompted review
Reply from ResumeLab
Hello,
We understand you had to cancel your subscription due to your current situation. We appreciate your honesty and feedback.
You must pay
You must pay.
The service is well done, with something to improve.
For example they could add a feature to automatically translate your CV in different languages, since there's a feature to do so.
It will only change the template language, but not the content.
25 November 2024
Unprompted review
Reply from ResumeLab
Hello,
Thank you for your feedback! We're glad you found our service useful and appreciate your suggestion for improvement.
Currently, ResumeLab does not offer an automatic CV translation feature for content, though our templates allow for language customization to fit different regions and industries. Your idea for integrating full content translation is excellent, and we will pass it on to our development team for consideration in future updates.
If there's anything else we can assist you with or if you have more suggestions, please don't hesitate to let us know. Your input helps us improve!
Best regards,
ResumeLab Customer Service Team
SCAM
if you forget to cancel the 2,4$ inscription u pay 24$ a month and it's written in small letters so that u don't know about it.
25 November 2024
Unprompted review
Reply from ResumeLab
Hello,
We’re sorry to hear about your experience and any frustration caused. To clarify, our 14-day trial transitions to a monthly subscription to ensure continued access without interruption. This information is provided before, during, and after purchase, including in the confirmation email.
We’re glad to see your subscription was canceled on time. If you have further concerns, please don’t hesitate to reach out to us for assistance.
Best regards,
Customer Service Team
Reply from ResumeLab
Hello,
We appreciate your feedback and are glad to hear you find our product easy to use with different formats.
Great prompts for CV building
20 November 2024
Unprompted review
Reply from ResumeLab
Hello,
We're so glad to hear that you found our prompts helpful for building your CV. We strive to provide resources that empower individuals to present themselves effectively.
Great UI but there should have been…
Great UI but there should have been option to select half star as well while building CV.
15 November 2024
Unprompted review
Reply from ResumeLab
Hello,
Thank you for your feedback! We’re glad to hear that you like the user interface. We understand your suggestion about adding a half-star option for building resumes, and we appreciate you sharing that insight. While our current design focuses on full-star ratings to streamline the process, we’re always looking for ways to improve.
Your input is valuable, and we’ll definitely consider this suggestion for future updates. If you have any other ideas or need further assistance, please don’t hesitate to reach out to our support team!
Frustrating Experience with ResumeLab: Unjustified Charges and Poor Customer Service
My experience with ResumeLab has been extremely frustrating. Since May 2024, I've been charged for a subscription I never actively used. When I discovered these charges, I immediately cancelled the subscription on November 5, 2024.
I've repeatedly requested a full refund for all charges since May, as I never used the service. My profile even contained incorrect personal information (wrong name), proving I never accessed it. Despite clear communication, ResumeLab's customer service has been unhelpful and unresponsive to my specific concerns.
Initially, they offered to refund only €11, then €23.95 for November 2024 alone. This is unacceptable given the months of unused service I've been charged for. Their responses seem AI-generated, ignoring the details of my situation and requests.
I've cited German consumer protection laws (§ 312g BGB) to support my case for a full refund, but ResumeLab continues to sidestep the issue. Their poor customer service and refusal to address my legitimate concerns have left me with no choice but to warn other potential customers.
I urge ResumeLab to review their customer service practices and provide a full refund for services never rendered. I expect them to contact me directly to resolve this matter promptly.
Update to my previous review:
I appreciate that ResumeLab has partially addressed my concerns by refunding the charges. However, there are still unresolved issues:
ResumeLab has not responded to my request for €210 compensation for the inconvenience caused, including having to cancel my credit card.
Their response did not address all the specific points raised in my original complaint.
While I acknowledge the refund as a step in the right direction, I'm disappointed that ResumeLab hasn't fully resolved all issues or provided a comprehensive response. I urge the company to:
Address the compensation request
Provide a more detailed response to all points raised
I remain open to further communication to resolve these outstanding matters completely. Unfortunately, I find myself compelled to use this platform to obtain an appropriate response from ResumeLab. My direct communication attempts have so far been met with automated, AI-generated replies that do not address my specific concerns. I hope that this public review will motivate the company to seriously address my open questions and provide a personal response tailored to my situation.
5 November 2024
Unprompted review
Reply from ResumeLab
Hello,
We sincerely apologize for the frustration and inconvenience you experienced. We appreciate you bringing this to our attention and giving us the opportunity to address your concerns.
After reviewing your case, we were able to locate your account and have provided refunds as a sign of goodwill. Please allow 7–10 business days for the refunds to reflect in your account.
Your feedback is invaluable to us, and we will use it to improve our customer service and subscription processes. If you have any further questions or concerns, please don’t hesitate to reach out.
Thank you for your patience and understanding.
Best regards,
The ResumeLab Team
I couldn't download a Word version
13 November 2024
Unprompted review
Reply from ResumeLab
Hello,
We're sorry to hear about the difficulties you've encountered. If you're having trouble downloading your resume in Word format, we recommend reaching out to our support team directly for assistance. You can contact ResumeLab via email at contact@resumelab.com, and they will respond within 24 hours to help resolve the issue.
Thank you for bringing this to our attention, and we hope to assist you promptly!
Best regards,
Customer Service Team
Helped write resume but thats all I…
Helped write resume but thats all I needed
8 November 2024
Unprompted review
Reply from ResumeLab
Hello,
Thank you for your review. Glad we were able to help!
Let's see..
Let's see... the company says that the unauthorized enrollment of a monthly subscription was announced before, during and after the initial 2 weeks subscription. But the doubt remains--where? Where in God's good earth was it announced that I was being enrolled in a monthly subscription? I still can't find it.
Wait! There's more. Then they say that the money has been reimbursed. What they don't say is that it's not being reimbursed entirely and that for them to agree to reimburse 72% I've had to email them over 10 times. Are you going to reimburse the other 3 months I did not subscribe to and didn't receive any service for? Or should I keep emailing your costumer service people?
6 November 2024
Unprompted review
Reply from ResumeLab
Hello,
Thank you for reaching out and sharing your concerns. We apologize for any frustration you’ve experienced regarding your subscription and refund process. To assist you further, we’ll reach out to you via Trustpilot to gather more information and locate your account. This will help us review your case in detail and provide any additional support needed.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Customer Service Team
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