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Horrible customer service. Respawn 900. The gas lift got broken and there is not way to find replacement. BEFORE buying a chair like this make sure you can have access to the gas lift replacement parts. Garbage company...
Bad customer service and brand. I thought brand was going to do the best but it’s the worst. “DO NOT BUY IT” they don’t accept returns
I ordered a chair (Respawn 900) at the end of October and an order confirmation was sent to me. A week later, after they had taken my money, I got an email saying the order was cancelled. When I emailed them and asked all I was told was they oversold the product so they cancelled my order. No alternative offer to resolve the issue was given. They advised it would be 3-5 business days for my refund, around the 7th business day I had to file a complaint with PayPal to have my money returned to me. I have filed a complaint with the Better Business Bureau.
ORDERED NEW, GOT A OBVIOUSLY RETURNED ITEM, NO WAY TO REACH THEM, NO DAM INSTRUCTIONS. THE ONLY THING i CAN DO IS SEND A CONTACT REQUEST EMAIL. 72 HOURS TO GET BACK TO ME. DO NOT USE THIS COMPANY YOU WILL BE SORRY
Big issue with their chairs. Huge clunking sound every time I move. They claim it was a random manufacturing issue, but they sent me a new one, and it did the same exact same noise. I obviously have proof of both chair issues. Terrible chair, terrible service, so much wasted time.
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