Reserving  Reviews 

Turned up to the hotel to find out reserving.com had not booked what I had paid for. I booked and paid for a standard double room they had told the hotel twin.

I then get an array for messages from customer services saying that a standard double can have two single beds. Completely dismissed my complaints and tried to shut me down.

Hotel agreed with me that I booked a double but reserving.com had arranged a twin. It is entirely the fault of reserving.com. The hotel tried to help out but they were fully booked.

Awful customer services.
"Both the hotel, the supplier and we consider the case closed."
A lie and ignoring the actual customer.

The hotel that I made reservation with cannot verify my booking.

Used several times with absolutely no issues, also cancelled several times within the timescale given and received immediate refund. I tend to find a hotel using other websites, then look on a comparison site and reserving.com tends to be the best price. My only gripe is that they don't always send a confirmation email, but you can view your booking confirmation when logging in

Absolutely pointless customer support and care. Allow their hotels to falsely advertise images and offers. Stick to booking.com or Airb&b

WHO IS RESERVING.COM???? They just pulled off our Hotel information and pics from Partner websites (Booking.com) built a Website and try to sell our rooms
without permission!!
Going to send Information to our Attorneys of Hotel
Association DEHOGA /Germany tomorrow!!
What fraud … and bookers wonder why they don`t get their chosen rooms!!
Just dont give and credit card information here!!

If you want this removed then DELETE our Hotel /we sent you an email : kundenservice at reserving dot com

Hello, I booked a hotel at Carlton-Europe Vintage Adults Hotel Interlaken $317.59 for Dec 18-20 2023 Booking no. 1701229639.This hotel is scam. There are so many issues with this hotel. The hotel did not provide the specified room and services as mentioned. No refund processed yet inspite of multiple attempts on resolution. The hotel said Reserving.com only can refund for the inconvenience. I will involve my attorney and complain to DOT if this persists. For my hotel booking at Interlaken worth $320, the hotel check-in was delayed. The room was different and smaller than described. Cleaning was not done for days. They asked me to check-in to a different room after hours of wait and phone calls. The other room was way cheaper than my original booking. The AC and heat were not working. The toilet had plumbing issues. The room lock was not working. Breakfast buffet was asked to paid an additional fee. When asked, I was also subject to racist comments. The manager said the travel agency will process a refund for the inconvenience but I have not received it yet. I lost mental peace and will involve my attorney if this persists. Request a full refund to my credit card.

Reserving.com incredible 5 star service, impeccable attention every time with very prompt attention support. BIG Thankyou and keep it up as I only book with you.

I booked a resort using reserving.com and the resort dint have most of the things they promised. I am not able contact reserving.com to discuss about this issue

Booked paid, got no confirmation from hotel. Cancelled within time according to their own policy no fees. And got at least £8 less back on the refund. So yes there are fees and its not as they say on their T&Cs.

Despite their reply have not heard back or refunded difference as yet.

They take your money and send you a confirmation. When you get to the hotel the hotel will make you pay again as the payment is not recognized. They are impossible to reach by phone, repeat impossible. Over and over again I was at the front desk with my laptop out trying to solve this. Reserving would send you an email back in their portal, of course truncating language they want basically blaming hotel. Whole thing was a mess and hours of frustrations on a Saturday at the hotel front desk, and paying double for the dates out of pocket. This is just another scam website, it may work out for you or it may not, but they will quickly take the money regardless and make you deal with it later. Never again.

Booked a hotel for 5 days then found we had covid on the same day, so had to cancel our trip - this was all within 4 hours.

We called the hotel direct to ask about cancellation and they said while they can't cancel it as it was booked through reserving.com, if we get in contact with the website they will be able to process a cancellation and just charge us for one night.

We tried to ring reserving.com but could not get to anyone at all, and left a number on their automated line which they never got back to us; in the end, we used the cancellation and refund negotiation feature on the website which charges a $15 fee in the hopes of getting some money back, and 2 days later we were told the negotiation was unsuccessful even though the hotel was okay with it when we rang.

We checked trust pilot first to make sure the site is not a scam and 3 stars is not bad considering we have used a lot of 1 star sites and had no problems.

I would recommend you do not use this site at all as it is basically a scam.

Easy booking system, great prices and efficient after sales. Highly recommended.

Thé hôtel was amazing,the best price we find it and super clean and comfortable for 4people.

I have been booked some hotels during the last 36 months and i have positive impressions from reserving.com

I read your comments and no one from your team contacted me about amending or fixing the booking.
You send me an email saying I could amend but there was no amend option.
The hotel staff told me no one from your company had emailed or called.
I dont know who to believe. I paid 137 euro through the website and 158 euro at hotel.
If the money has gone to hotel, you must request a refund.

I was trying to book a room after midnight and the calendar showed the 1st Jan date and wouldn't let me choose 31.12 so I could stay overnight. Anyway the hotel wouldn't let me check in until 2pm
I tried the emergency number and had to leave a message. No one contacted me and I kept emailing. I received a reply saying I could amend the booking but the website wouldn't allow me to do this. It just kept giving me the cancellation option for the whole amount. I contacted again and was told I would be charged 15 euro only but when I cancelled it took the whole money. In the end As it was almost 3am I paid again for a room.

This company is rubbish and a scam. Don't use this site

Done couple of booking with them and havent got any issue. Very trustworthy website for me, defo recommended.

They show the lowest price, and after filling out all the details it says: prices are updated. Then it wants me to continue booking for a higher price than other sites. It's the 5th time this happens so it's a complete waste of time every time. I recommend people to skip this website and have good prices immediately without being lured into a trap.

This was the second time that I used Reserving.com who I got the best price with by a long way. Was a bit worried because of the big price difference and some of the reviews, but both times my experience has been great. On this occasion, I made a mistake with the booking inside the free cancel period. I called and spoke to someone very quickly, she told me to cancel and rebook with the correct details which I did - and got instant notification of the refund from PayPal. I called the hotel to check the new booking which they found no problem and gave me their internal booking number just for me piece of mind.

I think if you stick within their system and use the messaging system on their website for any queries, they seem like a reliable company who do respond quickly to issues. It's always a bit concerning when booking your holiday through these online agents but each time I use Reserving.com I feel more confident about it. Will definitely be my first option next trip.

I booked a hotel using reserving.com for the first time. After booking, the payment was immediately processed and taken out of my account. They emailed me a booking number and itinerary shortly. Now when I called the hotel and gave them my name and reservation number, they informed me there was no booking under my name or reservation number. I’ve called Reserving.com customer service multiple times and keep getting their voicemail and emailed/contacted them via app and website. I still haven’t received any communication back from either platform and the hotel still has no reservation under my name.

It’s getting closer to my booking date and I’m extremely uneasy and concerned about my booking. I will keep you updated on whether Reserving.com is able to locate my booking and resolve this issue.

UPDATE: I got a response back from their management and they were able to give me an updated reservation number. I contacted the hotel with the updated reservation number and they confirmed there was a prepaid booking under my name and for the correct dates. I’m happy with the outcome and glad that I don’t have to worry any more about my upcoming reservation. Also I saved a lot of money on my hotel reservation through their company so I’m relieved that everything is finally confirmed!

i was redirected to this awful company when making reservation - i selected correct date and when reservation went through it showed incorrect date. i have tried several times to contact them but u are unable to speak to anyone. i sent a message and requested a call back but no response. when i read the terms and conditons of cancellation, it stated that if i cancel after 6th dec there would be a charge of full amount paid but i made reservation of the 7th dec so surely this cant be legal. im seeking advice elsewhere to see if i can get refund. i would highly recommend people NOT to use this company. I also noticed many negative reviews about this company too.