Reserving  Reviews 

The worst experience on a vacation I've had thus far reserving with these guys. I had 2 rooms reserved far in advance with super.com and reserving.com (with the purchased insurance mind you, both terrible agencies in refunding you your money). If you read the Diez Hotel website they claim both just a valid photo ID and easy cancellation if you run into any issues (see the screenshot for verification or the hotel's FAQs section).

Day 1 - We arrive at Medellin and it is raining. Immediately we try to check in to our already paid-for rooms with passport and/or government-issued IDs. However, the hotel denied our party the ability to check in because there is an "unwritten rule" that government IDs must be Colombian despite this not being a written policy anywhere nor a warning upon reservation. The hotel did not attempt to remediate the issue or be helpful whatsoever despite already being paid $800 for 2 rooms. Fortunately, other hotels nearby do not play these games and were more than welcoming to provide us rooms (tyvm Jo and Joe Hotel, they were half the price and super accommodating having no said policy to accept paying guests).

For the entirety of the vacation, I spent the week trying to get my $800 reimbursed by the hotel and reservation agencies because no service or rooms were provided. However, surprise surprise no one wants to return the money (even after purchasing the insurance with the reservation company!) and I am working ways to recoup my expenses having already paid half of that for 2 rooms with Jo and Joe Hotel, which again, were more than amazing and cheaper.

Stay away from Diez Hotel and this reservation company if you want to avoid a nightmare and not get robbed out of hundreds of dollars.

All the details given for the Hotel were right!
Good prices!
Easy to book through application!

Made a booking through Reserving.com because they were offering the most competitive price. Had no prior experience with them and was a bit skeptical, but the check-in was fuss free and excellent. I have had no experience with their customer support and can't give a comprehensive reveiw of their whole operations, just my personal experience.

I paid €663 for 2 rooms for 2 days in Portsmouth on 26/06/2023. (booking #1687799020). After arriving at the Holiday Inn hotel in Portsmouth on 24/07/2023, the hotel confirmed the reservation of only one room! It was evening, half of the family had nowhere to sleep. The hotel was fully occupied. Communication with reserving.com did not resolve anything. I had to purchase a room at another hotel for £297. I have sent all the supporting documents requested by Reserving.com. I still haven't received the money for the purchased 2nd room - £297 or even half of €663, i.e. €331,5, paid for unbooked room !!!!

We arrived to the accommodation and they don’t have our booking and it 10pm with 2 kids and we are unable to join them via the phone and by email! It is just horrible! This agency should be banned!
The problem resolved after more than 2 hours of stress and our kids crying! This problem is obviously common when I see the other comments!

That's a real scam.They lure you with unrealistic tariffs, which they immediately cancel and do not refund! #1690516039

I booked a hotel, they charged me and sent a rejection on the hotel after a few minutes. The money is still not refunded, the support is not responding. That's a real scam. I've already written to piem 10, no one's responding.

*
well. I have already written you a dozen letters with the complaint that the amount you took from me has not returned back to me. there is no reaction from you, except here. apparently because a separate person works on reviews and does not know the case in general.

I can tell you from my side that you should kick someone who is responsible for customer service and finances, finally returned the money that was actually stolen from me. because I did not receive a hotel from you, lost money and now I have to spend precious time on correspondence with you, and just to return what belongs to me!

I cancelled my hotel booking# 1689115746 last July 14th when Southwest Airlines cancelled the flight to our hotel destination of San Jose, California. I have sent many emails to reserving.com and siniestros.mundial (their partner insurance company). It is now July 27th and no resolution yet about my request to refund our payment of $174.29. Please help me expedite this refund.

I have booked a apartment Casa dei Venti in Corfu using this company for the first time! There was not much information about the apartment! When we went there, it was 200 steps , more,no lift! Me with a baby, puschair, luggages, they had a poor lift where it covered around 20 steps just for the luggage.
The guy Alexi was not helpful, when We can in the room the air conditioning wanst working, so I called the oveners again. The women on the phone said. Because I have boomed trough this website the aircon gonna cost me extra 10 pounds for every day.
I told her with a frustration I raised my voice as she was not listening to me, I begged her to bring the remote control for the AC because I have a baby and its 30• inside! I ritually wanted to cry! The owner come all angry! I closed the doors a bit as It looked his about to punch me! He tells me in a threatening voice to open the door and dont call anymore!
We we’re leaving the hotel early a d coming back late as we were scared! When I informed the hotel after few days! I told them the reason I didnt call before because I was afraid that they will call the hotel and it will make them more angry! Despite my concern this company did called the hotel telling what my worry was about a aggressive man!
This company send me email saying that there is no owner man its women(its. Family business) and they say there is no man receptionist! I tell this company that I have a phone number of this receptionist man Alexi as there is no women apart the cleaner being a female! Reserving.com emailed me saying “we can try to find you another accommodation but we Cant promise “
I asked reserving.com for a refund because we have not received support and they put as in a danger, even though I have paid insurance cover which states i their policy that it will cover full refund ! They refused to give me a refund , and offered a 140 pounds as they care for their customers they say! Even though ints written “refund for the days not enjoyed during the trip” “ coverage until the end of the stay”

TERRIBLE EXPERIENCE!!!!
I made a booking for $1495.26 but upon checking my account saw they charged me $1666.77!!
I emailed customer support and they told me my booking was made in European money.
So I canceled!!! And they refunded me 1653.46???
WHAT HAPPENED TO MY $13.01???

The experience was not good whatsoever!!!

HERE IS MY BOOKING #: 1690085116

Piece of crap site. Wasted my time. Other legit sites showed no rooms, only this so I tried to book but after filling all the info, the last part says no longer available. Dont bother with this crappy site.

No normal parking...breakfast is not good..

We have done the booking for Mauritius, Le Meredien , for 07/07/2023 , for 5 nights for two rooms , I called hotel to confirm my booking, which they flatly refused. They haven’t received any bookings. I have paid a huge amount. I have not received any confirmation number also from reserving.com , when I called them they said I will receive it by mail . I am confused.

★ Fraudulent website.★ 사기사이트!!!!
I replied as follows and sent an email with a reservation confirmation voucher, but the day before my stay, I suddenly got an email telling me to change to another hotel. I said it's the same grade hotel, but the price is completely different. Do people check their mails when they travel? If I hadn't checked the mail, I would have gone to the accommodation I originally booked and been humiliated! I never recommend this site.

=======================

I asked the hotel because I had a request, but they said there was no reservation history, so I sent an email to reserving.com , but I couldn't respond, and no matter how many inquiries I left on the reserving.com site, I couldn't get a reply.

I booked a two night stay through Reserving.com. The room at the hotel was extremely dirty (black hair, blood stains and mold smell), and I only stayed one night, only because I arrived late at night and had no other options. I made a complaint about the room and requested a refund. They refused, but offered me two more nights in the same hotel (the dirty hotel I was complaining about). Why would I want to stay at a hotel I am complaining about?
The booking no. 1685017812

Reserving.com offered a very attractive rate I have booked the room with booking no. 1687141936. With the classic problem the hotel can't find my booking and I can't contact to reserving.com via email. There will always be an automated reply saying that request sent through the email will not be processed. For the customer benefits and conveniences the website should provide few channel of the CS to solve the problem! Please kindly confirm with the hotel with this booking number. Thank you.

My booking number is 1686309639, and I have tried to contact the hotel to confirm my reservation he told me that there is no such reservation and he asked me to let reserving.com call him as soon as possible to solve this issue but no one called him yet.

If so please call the hotel and let the hotel call me back and confirm with me that the reservation is available else I am canceling the booking.

I have called the hotel to make sure my reservation is fine, but they told me there is no such reservation. My booking number is 1685463733

Edit: i have emailed the hotel and they said my reservation was fine, i think it was a misunderstanding while talking on the phone. Everything is clear now thanks!!

RUINED OR VACATION - I BOOKED A ROOM FOR 4 NIGHTS FOR A 2 BD SUITE. I WENT TO CHANGE MY DATES AND IT DOWN GRADED OUR ROOM. WE HAVE 8 PEOPLE ALL SLEEPING ON THE FLOOR. NOT OK. WE PAID FOR A 2 BD SUITE WE DID NOT GET IT THANKS TO RESERVING.COM NOT HAVING ANY CUSTOMER SERVICE AND WHEN THEY DO EMAIL YOU BACK SEVERAL DAYS LATER, THEY WILL NOT FIX THEIR WEBSITES' MISTAKES. THEY RUINED OUR VACATION.

I attempted multiple times to book though Reserve.com but was not able to do so. On the face of it there was an issue of the cell phone number. As I travel I change SIM cards from country to country of presence. But the numbers were rejected. I think this company is bogus.

Arrived in US after a long flight from the UK to be told that reserving.com had not actually booked the hotel I received confirmation (and had paid) for, for 3 nights stay. Reserving.com took an hour to get back to me by which time I'd had to find myself a new hotel in a different location for one night, at much greater expense, and will have transfer to another one for the final two nights. Reserving.com say I will be refunded the charge, but have offered no compensation or assistance with rebooking. An incredibly stressful experience. Avoid this company like the plague.

Response to reply: Reserving.com offered zero help to find a new hotel. There was also no offer of compensation or or making up the difference of a new hotel. All the person I spoke to offered was a cancellation and refund which I will hopefully receive in "up to 10 days". The customer service option of leaving a message for a call back which isn't responded to for an hour or more is dreadful. It was late on Saturday evening and I had no indication that I would get a call back at all. The alternate hotels I found myself so I had a place to stay at short notice have cost me nearly double what I paid to reserving.com. I reiterate - avoid this company.