Reply from Reservdelar24
Hi Momcilovic Bojan!
Thank you very much for your time and appreciation.
Best regards,
Reservdelar24 Team
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Company details
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4.1
Great
284 reviews
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Service is very good but I found…
Service is very good but I found difficulty to find the item I was looking for.
Regards
17 February 2021
Reply from Reservdelar24
Dear Kosara Mowafak,
Thank you for your feedback.
If you encounter any difficulties in finding spare parts, just send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts. We will select the best ones for you.
We will be happy to see you among our clients again and will be very happy to be more helpful for you.
Best regards,
Reservdelar24 team
Extremely long handling time an no response
I filed an order 27th of November, after 6 days I got a mail saying the handling time would be slightly longer, I have sent message to Reservdelar24 with out any response and my order have been marked as waiting for pickup for two weeks now (today it is 19th of december).
Now I got the items, it took 1month and 1day from the day I ordered, be aware!
19 December 2020
Unprompted review
Reply from Reservdelar24
Dear Björn ,
Unfortunately, we haven't received your email. Please, accept our sincere apologies for the temporarily technical inconvenience. We tried to contact you via email, but unfortunately haven't received your reply.
Best regards,
Reservdelar24 team
I ordered (32695941) brake rotors and…
I ordered (32695941) brake rotors and pads and on website they said pads with clips are available. I got order not at my door but far away at StoraCoop and i installed it and then wrote to customer service about missing clips. They said send pics for box and everything otherwise we will not help you after installing what i would do with boxes and stuff. Very poor service as well as worst customer service ever. I would highly recommend not to buy from here.
8 July 2020
Unprompted review
Reply from Reservdelar24
Dear customer!
Thank you for your feedback. We are sorry that you've for a such experience with your purchase. However the standard procedure requires photos for investigation, unfortunately without the required photos we are not able to provide a satisfied solution. If there will be any other questions, please do not hesitate to contact us on trust@reservdelar24.se
Best regards,
Reservdelar Team.
Everything was always perfect
21 February 2020
Unprompted review
It was great and delivery on time.
26 July 2019
Unprompted review
Reply from Reservdelar24
Hi Peter,
Thank you for your review!
Best regards,
Reservdelar24.se
FORGET IT !!
the only GOOD thing : cheap parts
delivery, waranty issues : WORST EVER !!
1 May 2019
Unprompted review
Reply from Reservdelar24
Hej Vasile,
Tack för att du gör oss uppmärksamma på detta, och hjälper oss att förbättra vår tjänst.
Våra kunders förtroende är väldigt viktigt för oss, och som alla företag vill vi också ha nöjda kunder.
För att ditt garantianspråk skall trädda i kraft behöver vi att du skickar oss hela kopplingssatsen, så att vi kan skicka den vidare till producenten. Bara efter en teknisk prövning kan tillverkaren fastställa om det varit nåt tillverkningsfel och godkänna garantin.
Vänligen skicka oss resterande delar så att vi kan kontakta tillverkaren snarast möjligt.
Med vänlig hälsning,
Reservdelar24.se
Fast delivery nice prize..
13 April 2019
Unprompted review
Reply from Reservdelar24
Hi Stig,
Thank you for your review!
Best regards,
Reservdelar24.se
Fast and correct!
13 April 2019
Unprompted review
Reply from Reservdelar24
Hi Fredrik,
Thank you for your review!
Best regards,
Reservdelar24.se
Ordered a pollen filter for my v70 …
Ordered a pollen filter for my v70 using their number plate matching system. I was sent one for an s80. Unsurprisingly, it didn't fit.
That is when you find out they are in Germany, and it will cost you more than you paid for the item to return it to them, having already paid 80sek to post it in the first place.
The online number plate matching at the local shop in Bålsta was exactly accurate, so it isn't an impossible task.
Then their copy & paste customer service sends you round in circles. I was told by three different people that it was basically my fault because I didn't email them with my VIN number! Funny how other companies manage to send you the correct parts with number plate information.
So now I have a useless filter for a different model of car. Im not going to send back for them to resell for profit, so it is just sitting here now.
They don't care, they are in Germany, their number plate matching doesn't work and when they send you a part that doesn't fit you will have to pay international postage to return it.
Please, please do not use these sharks. Pay a little more and get it from a local shop.
Order 7261062.
16 October 2017
Unprompted review
Reply from Reservdelar24
Hej,
Tack för att du hörde av dig!
Vi är ledsna att din reservdel passade inte din bil. I de flesta fall går det jätte bra att få rätt bildel med bara Reg Nr men det finns tyvärr enskilda undantag.
För att en sån situation inte skall inträffa rekommenderar vi alltid att kunderna kontaktar vår Tekniska support.
De är alltid redo för att hjälpa och söka de bildelar som passar just din bil då det kan skiljas på olika nivåer även om det gäller samma bilmodell.
Med tanke på att detta är en online beställning så har vi ett par regler att rätta oss efter. Detta är att läsas utförligt på vår hemsida.
En av dessa regler innefattas att man står för returkostnaden själv om man inte har Safe Order aktiverad.
Vi ursäktar oss för besväret och kommer att göra allt möjligt för att du ska få bättre service nästa gång.
Med vänlig hälsning,
Reservdelar24.se
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