I have attempted to contact Rez diary six weeks ago to discuss my current account. I received no reply after three attempts, so I have now had to move over to a new company to manage our reservatio... See more
Company replied
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See what reviewers are saying
I have used Resdiary for a number of years now and can say so far, it is the easiest platform I have ever used. There are no hidden fees or sneaky ways to get your money like other platforms. very... See more
Company replied
Con artists. Contractual traps. Bad attitude from staff. Threats to delete our data to try to bully us into keeping their system. Don't get involved with this company! You will regret it.
Company replied
Spoke with Danil. Served by Candice. The Playford Hotel Adelaide is an absolute treasure. The ambience and decor, the service, the hazelnut and chocolate dessert were all exquisite! All of our party r... See more
Company details
Written by the company
ResDiary, part of The Access Group, is a clever professional restaurant reservation and table management platform that supports restaurants, bars, cafes, bistros, hotels, pubs and clubs in meeting and exceeding the expectations of their guests. As one of the pioneers of hospitality technology, our innovative, reliable and robust tech solutions are trusted by over 10,000+ venues across the globe. Built to respond to the demands of today's hospitality businesses, ResDiary takes booking and table management one step further and can effortlessly scale to fit your venue’s growth plans. When you need your restaurant to operate in full swing, ResDiary is the ideal hospitality service platform to help you boost your covers and gives a complete picture of your operation.
Contact info
36 Renfield Street, G2 1LU, Glasgow, United Kingdom
- hello@resdiary.com
- resdiary.com
2.7
Poor
92 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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This is literally the worst platform…
This is literally the worst platform and most expensive. Do not use
23 June 2022
Unprompted review
Reply from ResDiary
We’re sorry you feel this way, Jodie, and are regretful that we were unable to fulfil your expectations. Based on the quality of our product, we believe our pricing to be fair, and certainly not the most expensive on the market. Please see our savings calculator (https://resdiary.com/savings-calculator-for-uk-restaurants) for further details.
Rubbish ResDiary
Booked a restaurant that uses this - had a great 5* meal and then tried to leave a review on ResDiary request, which is where it all went wrong. Lots of errors from ResDiary form and couldn't get it to accept, so unable to recognise the restaurant. This seems such a bad system/App.......why do restaurants use it?
31 March 2022
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Keith. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Scam
Scam! Will take a 20 euro deposit for booking which the restaurant will not take off the bill. Do not use.
27 January 2022
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Kevin. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Extremely poor customer service.
Extremely poor customer service.
Extremely poor communication.
Extremely poor value for money.
I would not recommend anyone to use this company.
24 January 2022
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory.
Should customers be unable to solve their challenges using the Customer Hub resource (https://resdiary.com/customer-hub), we encourage them to raise a support ticket and endeavour to resolve any issues within 24 hours.
Based on the quality of our product, we believe our pricing to be fair, and certainly not the most expensive on the market. Please see our savings calculator (https://resdiary.com/savings-calculator-for-uk-restaurants) for further details.
All Good BEFORE you sign up!
Before signing up the customer support was AMAZING! But after you've signed up you can't speak to anyone, you have to do everything by email, and you're usually just told to watch a video. I've been trying to set up deposit payments for over a week. Good luck if you've got time to deal with Res Diary!
19 November 2021
Unprompted review
Reply from ResDiary
We’re sorry your experience with ResDiary was not satisfactory.
We do provide extensive guides on setting up deposits in our Customer Hub (https://resdiary.com/customer-hub). Should customers be unable to solve their challenges using this resource, we encourage them to raise a support ticket and endeavour to resolve any issues within 24 hours.
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