rescueswag.com.au Reviews 

1,006
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being comprehensive, well-organized, and essential for various emergencies, often highlighting their high quality and practical design. Many people also commend the efficient service and fast delivery, noting prompt order processing and excellent communication throughout the shipping process. However, some customers also noted occasional issues with delivery, including parcels being sent to incorrect addresses, delays with express shipping, or a lack of tracking updates. A few other people also felt that the product's design or contents could be improved, mentioning specific concerns about plastic instruments, the need to supplement kits, or the internal fit of certain items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting its usefulness, comprehensive nature,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and prompt arrival of... See more

Quality

Customers had positive experiences with quality, finding products to be comprehensive, well-packaged, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, fast, and efficient.... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Planning for remote travel and the unexpected that may be thrown your way is difficult! This swag takes most of that thinking away, leaves enough room for augmentation if needed. Has a bunch of info... See more

Company replied

Rated 5 out of 5 stars

Amazingly quick service even over the holiday period. Last minute gift arrived in time to be included in the Christmas parcel. Greatly appreciated by my camping mad son for its size and weight when... See more

Company replied

Rated 5 out of 5 stars

The rescueswag is a very comprehensive product. It contains everything you could possibly need in the event of a snake or spider bite and the instructions are easily understandable. I hope I never h... See more

Company replied

Rated 5 out of 5 stars

This is a wonderful product, love the separate bags and different colours making it really easy to find items when needed. Instruction sheets are easy to read with just the right amount of facts.... See more

Company replied



Company details

  1. Adventure Sports
  2. First Aid Station
  3. Outdoor Sports Store
  4. Sporting Goods Store

About rescueswag.com.au

Written by the company

Recue Swag

100% owned and operated by Royal Flying Doctor Service (Queensland Section)



Why shop with Rescue Swag?

Support RFDS Queensland

100% of profits go towards supporting RFDS (Queensland Section) deliver vital healthcare and services to people in regional, rural, and remote communities.

A product like no other

Our innovative Rescue Swag first aid kits are dust and waterproof and can even be turned into an emergency sling or immobilization device.

30 day returns as standard

We offer all our customers easy returns for up to 30 days post purchase.

Excellent customer service

Our Australian based support team are always ready and happy to help, whether you have a product enquiry or need to resolve an issue.

Fast Australia wide shipping

We send all our parcels via Australia post with tracking and offer express shipping options across the country.

Australian owned and operated

Our kits are assembled right here in Queensland.







Rescue Swag. The most multi-talented First Aid kit on the Planet

Written by the company

We're committed to your safety wherever you are!
Rescue Swag was founded to enable independence for Adventurers. We believe in living with mindfulness, passion and the spirit of exploration. We live it with our families, our mates and our loved ones. Above all else we believe in being safe wherever you are, whatever you do. That’s why we developed Rescue Swag. Our commitment to you is to provide the highest quality and most affordable First Aid Kit available using Australian made medical products with a minimum shelf-life of two years. Money-back, no questions asked, Guarantee.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,006)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Got delivered to wrong address and was…

Got delivered to wrong address and was told another was being delivered as it was sent to wrong address. Still haven’t got mine and no word as to any delivery. Money down the drain and now have to source from another supplier. Very disappointed

15 June 2026
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Reply from rescueswag.com.au

Hi Eddie

Thank you for your feedback. We’re sorry to hear about the frustration caused by the delay.

As soon as we were notified of the incorrect address, we arranged a replacement to be shipped on 22 June.

We have looked into your order, and the tracking information advises that your parcel is currently waiting for collection and is available for pickup until 10 July. These details have also been emailed to you directly.

If you need any further assistance, please don’t hesitate to contact our team at sales@rescueswag.com.au.

Kind regards
The Rescue Swag Team

Rated 5 out of 5 stars

Extremely easy to put on a squirming…

Extremely easy to put on a squirming dog. She likes it and keeps her warm.

2 June 2026
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Reply from rescueswag.com.au

Hi Robyn

Thank you for your review. We're delighted to hear that the coat is easy to put on, even for a squirming dog. It's wonderful to know that your fur baby is comfortable, keeps warm, and enjoys wearing it. We appreciate your support and hope she gets plenty of cosy adventures in it.

The Rescue Swag Team

Rated 5 out of 5 stars

Great kit

Great kit, well stocked

27 May 2026
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Reply from rescueswag.com.au

Hi Gavin

Thank you for your review. We're delighted to hear that you found the kit well stocked and that it met your expectations.

We appreciate your support.

The Rescue Swag Team

Rated 5 out of 5 stars

This is my second rescue swag

This is my second rescue swag, part there of a prize gift voucher, so I used it to purchase a second one for work. Yes work has yet to supply my with a proper rescue kit. The swag is small and will handle a small team. I do recommend getting at least one tourniquet and a few extras to supplement the kit. Other than that is a good small kit to have around

27 May 2026
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Reply from rescueswag.com.au

Hi Christopher

Thank you for your review and for coming back for a second Rescue Swag. We're thrilled to hear that you've found the kit valuable enough to have one both personally and at work.

We appreciate your feedback about adding extra supplies such as a tourniquet and other essentials to suit individual needs. For those looking to customise their kit, we do offer tourniquets and a range of additional first aid supplies that can be purchased separately. It's great to know that you find the kit to be a handy and practical option for a small team.

Thank you again for your recommendation and continued support.

The Rescue Swag Team

Rated 5 out of 5 stars

Fast delivery

27 May 2026
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Reply from rescueswag.com.au

Hi Kathryn

Thanks for your review. We're delighted to hear that your order arrived quickly. We appreciate your support.

The Rescue Swag Team

Rated 5 out of 5 stars

Great product

The cap works well and arrived very quickly after ordering

23 March 2026
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Reply from rescueswag.com.au

Hi Lisa

Thank you for your review. We’re really glad to hear the cap is working well for you and that it arrived quickly. Thank you for your support.

The Rescue Swag Team

Rated 5 out of 5 stars

The product was exactly what I wanted

The product was exactly what I wanted, the service was excellent.

23 March 2026
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Reply from rescueswag.com.au

Hi Rae

Thank you for your review. We’re so glad to hear the product was exactly what you were looking for and that you had an excellent experience with our service. We really appreciate your support.

The Rescue Swag Team

Rated 5 out of 5 stars

Easy transaction with high quality…

Easy transaction with high quality products

16 March 2026
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Reply from rescueswag.com.au

Hi Michael

Thank you for your review. We’re pleased to hear everything was smooth and that you’re happy with the quality of our products, thanks again for your support.

The Rescue Swag Team

Rated 5 out of 5 stars

This is a wonderful product

This is a wonderful product, love the separate bags and different colours making it really easy to find items when needed.
Instruction sheets are easy to read with just the right amount of facts.
Tegan was amazing, she was friendly and professional. And provided fast communication.

8 March 2026
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Reply from rescueswag.com.au

Hi Di

Thank you for your review. We're thrilled to hear that you’re loving your purchase.

It’s also wonderful to hear your feedback about Tegan, we’ll be sure to pass this on to her, your kind words will mean a lot.

We truly appreciate you taking the time to share your experience. Thank you for your support.

The Rescue Swag Team

Rated 5 out of 5 stars

First Aid Kit

Absolutely the best first Aid Kit I have purchased .

12 March 2026
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Reply from rescueswag.com.au

Hi Sharon

Thank you for your review. We're so glad to hear that you think it's the best first aid kit you’ve purchased, that means a lot to us.

We truly appreciate your support and are grateful you took the time to share your feedback.

The Rescue Swag Team

Rated 5 out of 5 stars

Cattle yard injury

Had to use it two days after it arrived to attend to cattle kick bloody hand injury. Didn’t have other emergency equipment until then.

12 March 2026
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Reply from rescueswag.com.au

Hi Patricia

Thank you for sharing your experience. We’re glad our kit was there when you needed it and hope the patient is okay. Your feedback highlights the importance of being prepared, and we really appreciate you taking the time to let us know.

The Rescue Swag Team

Rated 1 out of 5 stars

Double check addresses

It took me over 2 weeks to get the product because someone wrote the incorrect and incomplete address. I could get no assistance from auspost but my son-in-lAw could check because his business post things often and he was able to find out more than I could. I haven’t opened it because it is a gift for my daughter and now I’ll have to send it on to her; I was hoping to give it to her when we dropped in a week or so ago. She lives 6 hours away. So I’m hoping she’ll love your product but my experience was frustrating and I was sure it wasn’t going to get to me.

3 March 2026
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Reply from rescueswag.com.au

Hi Pam

Thank you for your feedback. We’re sorry to hear about the frustration caused by the delay.

After reviewing your order, we can confirm the address used for shipment was exactly as entered at checkout. Once an order is dispatched, we’re unable to amend delivery details, as Australia Post delivers strictly based on the information provided.

While we understand the timing was disappointing, particularly as this was a gift, delivery issues with the carrier are unfortunately outside of our control. For this reason, we do ask customers to carefully check address details before completing their order.

We’re pleased to hear the parcel has now arrived and hope your daughter loves the product.

If you need any further assistance, please contact our team at sales@rescueswag.com.au.

The Rescue Swag Team

Rated 5 out of 5 stars

a very comprehensive 1st aid solution

prompt response and great quality offering...

1 March 2026
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Reply from rescueswag.com.au

Hi Greg

Thank you for your review. We’re thrilled to hear you’re happy with your purchase and that you appreciated the prompt service and quality of our products. Thank you for your support.

The Rescue Swag Team

Rated 5 out of 5 stars

The parcel arrived within the time…

The parcel arrived within the time frame they said it would . And thank you for the extra items . It was a nice added surprise ! 5 stars ‼️

8 March 2026
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Reply from rescueswag.com.au

Hi Inez

Thank you so much for taking the time to leave a review, we really appreciate it.

We’re so glad to hear your parcel arrived within the expected timeframe.

Thanks again for your support.

The Rescue Swag Team

Rated 1 out of 5 stars

express delivery, isn't

Paid extra for express delivery. It took them a several days to ship the items.

3 March 2026
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Reply from rescueswag.com.au

Hi Peter

Thank you for your feedback. Upon reviewing your order, we can see it was placed on 3 March at 10:30 am.

Our team processed the order promptly, within an hour of placement. However, it missed our same-day shipping cut-off and was dispatched on 4 March.

Delivery was attempted at your nominated address on 5 March, but as no one was available to receive the item, it was sent to your local post office for collection. This follows Australia Post’s standard procedure when a customer has not requested the item be left in a safe place if unattended.

We understand it can be frustrating when items don’t arrive in line with expectations, and we apologise for any disappointment caused by this experience.

The Rescue Swag Team

Rated 5 out of 5 stars

prompt service and delivery

prompt service and delivery. Quality product

5 March 2026
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Reply from rescueswag.com.au

Hi Maree

Thank you for your review. We’re glad to hear you were happy with the service and delivery, and that you’re satisfied with the product. We appreciate your support.

The Rescue Swag Team

Rated 5 out of 5 stars

Great service.

5 March 2026
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Reply from rescueswag.com.au

Hi Glenn

Thank you for your review. We’re really pleased to hear you had a great experience and appreciate you taking the time to share your feedback.

The Rescue Swag Team

Rated 5 out of 5 stars

Great idea and love ours

24 February 2026
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Reply from rescueswag.com.au

Hi Leeanne

Thank you for your review. We’re so glad to hear you love your purchase and truly appreciate your support.

The Rescue Swag Team

Rated 5 out of 5 stars

Best investment

Best investment I’ve made in a long time.

14 March 2026
Unprompted review
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Reply from rescueswag.com.au

Hi Greg

Thank you for your review. We’re thrilled to hear you feel this was such a worthwhile investment and truly appreciate your support.

The Rescue Swag Team

Rated 4 out of 5 stars

Good General Purpose Kit

Service was excellent. Contents seem comprehensive for a general purpose First Aid Kit. Good to know individual modules are readily available, if needed. Add some reassurance for my general life.

1 March 2026
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Reply from rescueswag.com.au

Hi Ivor

Thank you for your review. We’re delighted to hear you’re happy with your purchase and our service. Your support means a lot to us.

The Rescue Swag Team

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