Reputation Defender Reviews 421

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Having been a business owner over the last 30 years or so, I've learned about how much the visibility of my business websites rely on properly performed search engine results optimization. This can ge... See more

Rated 1 out of 5 stars

I don’t know how they got 617 data points on me as I’ve never used their site but they definitely found a way to scan my phone through another service, found on dark web or purchased from another comp... See more

Company replied

Rated 5 out of 5 stars

Competent staff and great service. After taking time to fully complete the background sections during set-up, it's very much a set-it-and-forget-it product. Norton does their thing in the background w... See more

Company replied

Rated 5 out of 5 stars

I initially engaged with Reputation shortly after they launched their business. They delivered excellent results then, and they've done so again recently. The outcomes have been truly fantastic. Fal... See more

Company replied

Company details

  1. Online Marketing Agency
  2. Media Company

Written by the company

ReputationDefender helps individuals and organizations take control of their online presence when it matters most. Whether you’re dealing with negative search results, unwanted exposure, or ongoing privacy risks, we provide discreet, high-touch support to assess the situation, build a strategy, and execute on your behalf. ReputationDefender is part of Gen Digital, Inc.., a global company dedicated to powering Digital Freedom with a family of trusted consumer brands.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

421 reviews

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Rated 5 out of 5 stars

Brittney was fantastic at explaining…

Brittney was fantastic at explaining her role and she was going to do to help. I appreciated the thoughtful response and comments she made to me about my situation. I also appreciate the attention to detail and the follow up calls and her willingness to help and not give up. She does her job well and has been great in handling my particular situation. I am very pleased with her attention to detail and her willingness to go above and beyond for someone she has personally never meet. Thank you some much for your help

12 April 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Hi, Don,

Thanks so much for taking the time to share your positive experience with Brittany. We are delighted to hear that she was detail-oriented and went above and beyond to assist you. Your kind words about her dedication and commitment to her role are truly appreciated.

Thank you for choosing our services, and we look forward to continuing to serve you.

Rated 5 out of 5 stars

Top Notch

I can highly recommend Reputation Defender, they have done a great job for me. It is clear to me they really care about clients. In addition to full-scale periodic searches done by one department, my contact Brittany does some things of her own and maintains contact with me. When I first dealt with her I could immediately see she was very knowledgeable and intelligent, friendly, and conscientious. Any time I have had a concern she has addressed it, and she is like a machine on returning phone calls. My choice to use Reputation Defender goes down as one of my best ones.

11 April 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Hi, E. I.,

Thank you so much for taking the time to write about your positive experience with ReputationDefender!

We are delighted to hear that you have found our services valuable and that you appreciate the dedication and expertise of our team, particularly Brittany. Your kind words about her knowledge, friendliness, and responsiveness are greatly appreciated.

We value your trust in Reputation Defender and look forward to continuing to support you in the future.

Rated 5 out of 5 stars

Knowledgeable Professional & Caring

I had the best experience ever with Reputation Defender. Caleb was amazing at helping me get started with reputation defender. Caleb went above and beyond in answering all of my questions and took the time in explaining how the company works. I want to thank the entire team in what they have done. They have been truly professional throughout the entire time I've been working with them. I have seen nothing but exceptional outcomes. I would highly recommend this company!

10 April 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Thank you so much for the glowing review!

While we expect nothing less than utter professionalism and helpfulness from all of our team members, we love hearing when one of them has gone above and beyond for a client. We're also glad to know our services have delivered the results you are looking for.

If you ever do have any questions or concerns about your account, don't hesitate to reach out!

Rated 5 out of 5 stars

Thanks Brittany!

Brittany has always provided the best services at Reputation Defender. I've tried other companies, and only stick with Reputation Defender because they're thorough and make sure that all bases are covered. I appreciate having Brittany manage my account because I know I'm in good hands!

3 April 2024
Unprompted review
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Reply from Reputation Defender

Thank you for your fantastic review! We're delighted to hear that Brittany has consistently exceeded your expectations and provided you with exceptional service. Your satisfaction is our top priority, and it's wonderful to know that you trust Brittany and Reputation Defender to thoroughly manage your account. We greatly appreciate your continued loyalty and positive feedback.

Rated 5 out of 5 stars

Much appreciated.

When Britney called me, she was extremely, nice, informative, and knowledgeable. She explained what would take place and assured me she would stay in contact with me through out the process. I immediately felt relieved that my situation would be resolved. I'm grateful for her representation.

5 April 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Hi, Hewlit. Thank you for taking the time to share your positive experience with ReputationDefender. We appreciate your kind words about Brittany's expertise and professionalism and will be sure to pass your praise on to Brittany.

Rated 5 out of 5 stars

Customer Service

Customer service is rare these days but Brittany went above and beyond and we truly appreciated it. I would recommend her to anyone!

30 September 2023
Unprompted review
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Reply from Reputation Defender

We are delighted to hear that Brittany's exceptional customer service left such a positive impression on you. Your kind recommendation means a great deal to us, and we will be sure to pass on your praise to Brittany. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Brittany is an outstanding professional

Brittany is an outstanding and professional employee. She has been very helpful and patient with me. I highly recommend working with her and this company. Brittany has been working with me since Feb 6 2024.

4 April 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Thank you for your glowing review! We are delighted to hear that Brittany's professionalism and patience have positively impacted your experience. We'll be sure to forward your kind remarks to Brittany.

Rated 5 out of 5 stars

It works provided you are willing to follow their advice.

I initially engaged with Reputation shortly after they launched their business. They delivered excellent results then, and they've done so again recently. The outcomes have been truly fantastic. False information has been effectively removed, and now we're leveraging that success to move forward.

It's important to note that the results you achieve will be directly proportional to the effort you put in. You should anticipate investing some effort. Ultimately, you are the one who understands your circumstances best. Keep in mind the old adage: "garbage in, garbage out."

20 March 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Hi, Lonnie.

Thank you for taking the time to review us. We're delighted to hear that our services have consistently exceeded your expectations, and we appreciate your recognition of the effort involved in achieving such great results. We look forward to supporting your ongoing success.

Rated 5 out of 5 stars

Exceptional Results

Reputation Defender's team of personnel are truly professional with an in depth knowledge base. Their team of professionals focused on my specific concerns and delivered exceptional results. As such they have earned my loyalty as a long-term client.

15 March 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Thank you so much for the kind review, John!

We have enjoyed working with you as much as you have enjoyed working with our team members.

Rated 5 out of 5 stars

Cliff a super stand up guy!

Cliff was very easy going, good listener, answered all my questions and got me started.

4 March 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Hi, Chester,

Thanks for taking the time to review ReputationDefender! We are glad to hear Cliff helped you start off on the right foot.

Rated 5 out of 5 stars

Cliff has been great to work with

Cliff has been great to work with. Highly recommend this company.

26 February 2024
Unprompted review
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Reply from Reputation Defender

Thanks so much for reviewing and recommending us, Mish! We're glad you've enjoyed working with Cliff.

Rated 5 out of 5 stars

"Nate the Great" :)

Nate was exceptionally helpful with answering all of my questions. He never made me feel like he was in a hurry or rushed. Thanks so much, Nate! I'd highly recommend this company!!!

22 February 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Thank you for taking the time to review us, Karen! We're glad to hear Nate has been so helpful.

Rated 5 out of 5 stars

I worked with Cliff

I worked with Cliff. He’s super sweet and really helpful. The experience is truly easygoing and fast and I recommend a ton of people. It’s refreshing to not see your personal information all online. If it happens to come back up again, Cliff is a phone call/ text message away!

20 February 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Hi, Jillian. Thank you so much for taking the time to review ReputationDefender and for recommending us to your friends! We love that you've enjoyed your experience with our company and with Cliff in particular. If you ever have a question or a concern, we are here to help!

Rated 5 out of 5 stars

I had the best experience ever with…

I had the best experience ever with Reputation Defender. Not only was Evan knowledgeable and kind, he was able to provide me with the lies about me online but also provided me with a solution, at a reasonable cost. If you want your reputation restored this is the answer! Thanks Evan, thanks Reputation Defender!

13 February 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

You're welcome, Rhonda! Thank you so much for taking the time to review us. We're glad Evan was able to help you find an affordable solution to your reputation problem.

Rated 1 out of 5 stars

Saw their tv ad and went to their web…

Saw their tv ad and went to their web site for the free scan …you have to input your phone number along with email so they can call you incessantly…
Then…their scan MIRACULOUSLY SPINS FOR EVER …and NEVER ACTUALLY GIVES YOU A FREE SCAN
Total SCAM to get you in a monthly subscription services… just put in Google alert put your name and email and type in anything and everything and anything that happens on the Internet you will have an immediate email good or bad and guess what ITS FREE

5 February 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Hi, David.

We are sorry our tool didn't load for you. That sometimes happens when the server is busy or there is a problem with your internet connection.

Rest assured, our tool has worked perfectly for thousands of people. In fact, you can read many reviews here on Trustpilot by people who have used our tool.

We only ask for your information because we need it to search the web for content associated with your name. Without it, our tool wouldn't work.

We hope this clarifies things. We'd be happy to walk you through using our reputation tool if you'd like. Just give us a call at 888-720-3332.

Rated 5 out of 5 stars

Cliff was excellent in helping get my…

Cliff was excellent in helping get my personal info off of all major public sites! So helpful and made the experience seamless!

19 January 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Thank you for reviewing us, Emily! We're happy to hear Cliff has been so helpful.

Rated 5 out of 5 stars

Looking forward to working together

When starting this journey, we researched four different companies. Our experience with Reputation Defender had to be the absolute best. We worked with Josh who was extremely thorough and detailed about the process. He was genuinely interested in making sure we not only understood what to expect, but provided us a reasonable expectation of the timeframe needed to complete the process. After multiple calls and numerous questions, he gave us time to evaluate what he shared. Not once did I feel pressured to make a decision. He encouraged us to call back as necessary to ensure our comfort of the processes and he always made himself available for follow up discussions. In doing so, Josh earned our trust, and we decided to move forward with the company. I must say that Josh's ethics and genuine commitment to problem resolution was the reason for doing so.

24 January 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Hi, PK. Thank you for taking the time to write such a thoughtful and detailed review.

We are thrilled to hear that you have enjoyed your experience with ReputationDefender in general and with Josh in particular. Of course, we expect all our representatives to be courteous and helpful, but it's always nice to have a customer confirm this.

Rated 5 out of 5 stars

We contacted Norton Reputation Defender…

We contacted Norton Reputation Defender re: false information about my wife which came up on google.com. We spoke to a gentleman named Cliff who was professional, educational and extremely helpful. I'd recommend Reputation Defender and hopefully someone as helpful as Cliff can assist you as well.

19 January 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Hi, Robert. Thank you so much for your recommendation of ReputationDefender. We are glad to hear you enjoyed your conversation with Cliff and that he was helpful and professional.

Rated 5 out of 5 stars

Reputation Defender I believe best on…

Reputation Defender I believe best on market. Been with them for 7 years and its the best. I feel confident with them. They always give alerts, they keep up with any suspicious activity. They are the sleuths of the Internet :) Highly recommend!!

5 January 2024
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Thank you so much for the kind words, Eve! We try hard to offer the best services in the industry. So, it's wonderful to hear our customers (especially long-time ones like you!) confirm this.

Rated 5 out of 5 stars

I have received excellent service from Darius Bailey!

I have received excellent service from my account manager, Darius Bailey. He is knowledgeable, listens to any concerns and addresses them very quickly. And he checks in at regular intervals to be sure all is well, or whether there are any items that need addressing. I recommend the services of Reputation Defender to those who are in need of help removing incorrect or personal information from appearing online.

29 November 2023
Unprompted review
Reputation Defender logo

Reply from Reputation Defender

Thank you for the lovely review and recommendation, customerCA! We are thrilled to hear that Darius provided such excellent service.

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