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Reptiles By Post Reviews 1,823

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items arrive in excellent condition and are well-packaged, ensuring their freshness and vitality. Many people highlight the prompt and efficient delivery service, often receiving their orders quickly and as scheduled, which is crucial for live goods. The overall service is frequently described as excellent, with consumers appreciating the ease of ordering and the helpfulness of the staff. However, some customers experienced issues with delayed deliveries, leading to products arriving late or in poor condition, with some even reporting dead items upon arrival. A few reviewers also noted discrepancies between the ordered items and their online descriptions, or received products with a significant number of dead insects.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality of live food,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of ordering... See more

Service

Customers had positive experiences with service, often describing it as amazing, excellent, and top-tier,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering live food online and I’m so pleased I found this company, quality of bugs is super, sadly one item hasn’t been available last three orders but majority have arrived in good conditi... See more

Company replied

Rated 5 out of 5 stars

Can't recommend these guys enough, amazing range of products and the prices are fantastic and usually way lower than others. Good delivery times and everything we've ordered has arrived in perfect con... See more

Company replied

Rated 5 out of 5 stars

Having had difficulty sourcing certain bugs for our beardy in our local area, I came across reptiles by post. A wide variety, with a clear plan and instructions of delivering to ensure you get fresh b... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant experience! I ordered 100 Dubia roaches to start my own colony and received a great healthy mix of males and females. Everything was very well packed, arrived quickly, and the qua... See more

Company replied


Company details

  1. Reptile Store

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

While I am happy with the process and…

While I am happy with the process and delivery I was a bit disappointed with the size of the locusts that I ordered, I ordered large and you sent me medium, they are a bit too small for my beardie, he likes big ones

1 May 2026
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Reply from Reptiles By Post

Hi Nicola, thanks for the review. We have a size guide in the product description of the locusts. If you ever think that the locusts you ordered fall short of the size in this guide, please don't hesitate to send us a message to info@reptilesbypost.com with some pictures so we can assess if something has gone wrong and how we can best put it right for you. Thank you.

Rated 5 out of 5 stars

Impressed with the quality

The live food arrived in good packaging with clear instructions on how to handle them before first use. I was impressed with the amount of food included in the packages also as my local stores do not sell that many live in their boxes of food and the prices were good too. Highly recommend and I'll definitely be using them again.

20 April 2026
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Reply from Reptiles By Post

Thank You, Victoria

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ | Absolute Game-Changer for My Reptiles!

​I’ve tried a lot of different suppliers over the years, but Reptiles By Post has officially set the gold standard.
​I recently ordered a batch of live crickets, and I was honestly blown away. Usually, when you order live food online, you expect a few "casualties" during transit—it’s almost a given. But not with these guys.
​Why They’re the Best:
​Insane Vitality: Every single cricket arrived thriving with life. They were energetic, healthy, and clearly well-nourished before being shipped.
​Top-Tier Packaging: You can tell they actually care about the welfare of the insects. The packaging was secure and designed to keep them active and safe throughout the journey.
​Fast Delivery: They didn't linger in the mail. They arrived quickly, ensuring maximum freshness for my pets.
​My reptiles noticed the difference immediately. There’s nothing better than seeing your animals engage with prey that is actually "feisty" and full of movement!
​If you’re looking for a reliable, high-quality source for live food, look no further. Reptiles By Post is the real deal. I won't be going anywhere else!
​Bottom line: 10/10 service and quality. Highly recommended!

30 April 2026
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Reply from Reptiles By Post

Thank You, Dal

Rated 5 out of 5 stars

Great service

Great service. Arrived in good time. My frogs are loving the fruit flies.

29 April 2026
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Reply from Reptiles By Post

Thank You, Jaz

Rated 5 out of 5 stars

I perfect batch of live food

I perfect batch of live food. My dragon got greedy and tried to eat both tubs. He's quite a picky dude so for him to want more shows they are good food.

29 April 2026
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Reply from Reptiles By Post

Thank You, A.marie

Rated 2 out of 5 stars

Bugs can great but they should for £5 postage

Bugs were great but postage more expensive than other places unfortunately. Some items I ordered weren’t as shown on the website either. Annoyingly I have to pay £5 to return it, even tho they weren’t the same as on photos! It’s for this reason it has a lower mark it also took over a week to respond to my return request. I had to message for a response in the end

22 April 2026
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Reply from Reptiles By Post

Hi Leigh, really glad to hear that you're happy with the quality of the live food. After reviewing the items sent, we believe the plants matched the product photos shown on the website. It appears there may have been some confusion with the images viewed, which is why we were unfortunately unable to cover the return postage cost. We apologise for the delay in responding to the return request. Thank you for your feedback.

Rated 5 out of 5 stars

I’m always changing me order

I’m always changing me order as it depends on what my bearded dragon is fancying day to day on what I get through the most and never had any problems only wish it was a little easier to edit my order that can be a little long winded be nice if the supplier had there own app

28 April 2026
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Reply from Reptiles By Post

Thank You, Richard

Rated 4 out of 5 stars

Great company

Great company , my bearded dragons food arrives in one piece well packed , wouldn't shop anywhere else

21 April 2026
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Reply from Reptiles By Post

Thank You, Emma

Rated 5 out of 5 stars

Quick delivery

Quick delivery, very good price and the package came in excellent condition.
Definitely recommend

27 April 2026
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Reply from Reptiles By Post

Thank You, Jason

Rated 4 out of 5 stars

I was a bit disappointed with the…

I was a bit disappointed with the mealworms. There were plenty there but they looked very thin and devoured a lot of food quickly. I ordered mini mealworms for baby wrens but these were larger than the ones I used to buy from live foods 4 u. They are great for someone feeding reptiles but not for tiny birds, quick delivery if you want large worms.

20 April 2026
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Reply from Reptiles By Post

Thanks for the feedback, Edna.

Rated 5 out of 5 stars

Good products

Good products, great choice. Easy site to use, fast delivery. Great service all round.

27 April 2026
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Reply from Reptiles By Post

Thank You, Cassie

Rated 1 out of 5 stars

Dead bugs!!Have ordered large orders quite a lot…

Have ordered large orders quite a lot of times now and each time my orders have had substantial amount of dead bugs in with the live and clearly they are older batches because they are not lasting long either I think out of all the orders I have placed I’ve only had one good batch that have lasted well. My previous order to this one that arrived yesterday was for 500 bulk crickets there was a huge amount dead on arrival and they were dying so quickly and the smell was horrible I know crickets smell but not like these did . Will have to take my business elsewhere if this can’t be rectified as it’s a lot of money going to waste each time, the boxes I have had to buy in between from local pet shop have outlasted these ones I have purchased from yourselves

27 April 2026
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Reply from Reptiles By Post

Hi Paris, sorry to see that you've had an issue with your livefood on this order, likely caused by DPD leaving the box in the sun. We have sent you an email with some more details and have organised for a replacement order to be sent to your address.

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