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Reposit Reviews 

2,666
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Customers are really happy with this company, finding the user experience simple, easy, and straightforward, appreciating the process's efficiency. People frequently highlight the service as an excellent alternative to traditional upfront deposits, easing financial pressure during moves. The staff and team members are often praised for being helpful, considerate, and providing fantastic support with clear communication. However, some customers noted concerns regarding payment and customer service. Reviewers mentioned the service could be more costly than traditional deposits due to fees, with some reporting unexpected deductions or automatic payment issues. A few people experienced communication difficulties, stating responses were ignored or it was hard to speak to a representative, causing uncertainty.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently describing it as clear, easy to use, and... See more

Service

Customers had positive experiences with service, describing it as excellent, easy, and efficient. Many... See more

Payment

People report ambiguous experiences with payment, with some consumers finding the process smooth and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with a repost payment in place of deposit, was quite smooth as it saves me extra cash which I could use in furnishing my new home. Also the service provided through the process was excel... See more

Rated 5 out of 5 stars

This is a fantastic way for people like my daughter who can't afford to move because of huge deposits that landlords want, so to being able to do the Reposit means she can now move & is now up to whe... See more

Rated 5 out of 5 stars

This is our first time using Reposit and it was a big help not to have to fork out for a massive deposit, using Reposit actually made our move feasible! I'm a little sceptical of how the move out will... See more

Company replied

Rated 5 out of 5 stars

Reposit was straightforward and easy to use. It saved me from having to pay a much higher deposit upfront, which has been a big help given the current cost of living. A really useful service that take... See more

Company replied


Company details

  1. Insurance Agency

About Reposit

Written by the company

Reposit is the UK's best deposit alternative provider.

We provide better value for tenants, more cover for landlords and a smoother tenancy deposit process for letting agents.

We've been revolutionising rentals since 2016 and work with hundreds of letting agents to provide thousands of deposit alternatives to landlords and tenants.

As the cost of renting continues to increase in the UK, tenants are faced with cash rental deposits that are simply unaffordable. whilst landlords find themselves with charges or rent arrears that go beyond the typical 5 weeks rent.

Reposit solves both challenges for tenants and landlords alike. Tenants pay a non-refundable fee of just one week's rent* whilst landlords are covered up to 8 weeks in the even of damages or rent arrears.

Our product is insurance-backed and we're regulated by the FCA and protected by the FSCS, so landlords can be completely comfortable that their payouts are protected.

Whether you're an agent, landlord or tenant you can get in touch with us today to find out more.

*Subject to a minimum of £150 Reposit For Agents Reposit For Landlords Reposit For Tenants

Contact info

Goodbye, tenancy deposits

Say hello to Reposit, the smart alternative to cash deposits

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,666)

917 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No fuss and very informative with good…

No fuss and very informative with good information every step of the way, polite,respectful and efficient,
Good job guys 👍

5 June 2026
Reposit logo

Reply from Reposit

Hi Mark, We’re glad to hear you’ve had a great experience, thank you for the review!

Rated 5 out of 5 stars

Good so far.

This is our first time using Reposit and it was a big help not to have to fork out for a massive deposit, using Reposit actually made our move feasible! I'm a little sceptical of how the move out will go (when that eventually happens) as I'm used to charges being deducted from a deposit but by using Reposit I assume we'll just be sent an invoice, so we'll see how that process goes in the future. However for anyone in a tight spot when moving this is a big help and weight off money wise. It was really simple and easy so no complaints so far.

29 May 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi Dana, Thank you for the review! Should you need any help with any of Reposit's processes please feel free to reach out to hello@reposit.co.uk for help.

Rated 1 out of 5 stars

Wouldn’t let me pay

Wouldn’t let me pay

8 June 2026
Reposit logo

Reply from Reposit

Hi Rahil,

Thank you for taking the time to leave this review, we're very sorry to hear of this issue.

Since your last message to our Customer Support Team, we can see that payment of your Reposit has been successful and is now complete.

If there's any further comments you wish to provide, please reach out to our Customer Support Team - hello@reposit.co.uk.

Kind Regards,
Reposit Customer Support Team

Rated 5 out of 5 stars

Reposit was so simple

Reposit was so simple to navigate and I only had to pay a fraction of the price to move in, which I was very grateful for. Thank You reposit.

5 June 2026
Reposit logo

Reply from Reposit

Hi Farida,

Thank you for sharing your thoughts, we're glad to hear that Reposit made your move simple!

Rated 5 out of 5 stars

I had a great experience with Reposit

I had a great experience with Reposit. The process was smooth, simple, and stress-free. Their service was professional, efficient, and helped make renting much easier. I would definitely recommend Reposit to others looking for a convenient alternative to a traditional deposit.

3 June 2026
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Reply from Reposit

Hi Cindy,

Thank you for this review, we're happy to hear you've had a stress free experience with Reposit!

Rated 4 out of 5 stars

The process is not cumbersome and it…

The process is not cumbersome and it appears flexible.

6 June 2026
Reposit logo

Reply from Reposit

Hi Adeleye,

Thank you for taking the time to leave this review, if you would like to get in touch with hello@reposit.co.uk to tell us what we can do to make your experience 5* we’d be happy to hear from you.

Rated 2 out of 5 stars

Poor service

I informed you I was leaving the property on 19th September 2025 and did everything correctly. This month yo9u have taken £30 from my account without my consent.When I asked to be refunded you have refused saying yo9u want proof of my end of tenancy which I don't have. I am taking this up with my bank.I have requested to actually speak to someone but all I get is email responses. Disgusting service.

9 June 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi Angela,

Thank you for taking the time to leave this review.

Following receipt of evidence confirming that you were no longer residing at the property, we have since processed a refund of the annual fee.

For clarity, where a tenancy has been active for 12 months, the annual fee becomes applicable on the tenancy anniversary date, regardless of how long a tenant remains in the property after that point. This is outlined in Reposit’s Terms and Conditions.

We apologise for any inconvenience caused by this situation. If you have any further comments or questions, please don’t hesitate to get in touch with our Customer Support team, who will be happy to assist - hello@reposit.co.uk.

Kind regards,
Reposit Customer Support Team

Rated 1 out of 5 stars

Poor experience

Poor experience

9 June 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi Phil,

Thank you for taking the time to leave this review.

I can see our Customer Support Team responded to your initial email on 20th May and followed up on 1st June.

Should you feel that our reply did not resolve your query, please reach out to us via email - hello@reposit.co.uk and the team can take another look into this further for you.

Kind Regards,
Reposit Customer Support Team

Rated 2 out of 5 stars

I did not like the whole scheme

I did not sign in to reposit. The stupid goolord bot made this for us.

5 June 2026
Reposit logo

Reply from Reposit

Hi Peyman,

Thank you for taking the time to leave this review.

Reposit is a deposit alternative that allows tenants to choose an alternative to paying a traditional cash deposit upfront.

Importantly, tenants are not required by Reposit to use our product. If you would prefer to pay a traditional tenancy deposit instead, you can agree this directly with your landlord or letting agent.

We appreciate that deposit alternatives are not the right choice for everyone, and we respect that some tenants may prefer a traditional deposit.

If there is any further information you'd like to provide, please reach out to our Customer Support Team - hello@reposit.co.uk.

Kind Regards,
Reposit Customer Support Team

Rated 5 out of 5 stars

It was extremely easy use

It was extremely easy use. All was set up my the letting agents and the reposit team provided a document that thoroughly explained my position and the landlords. It's been an excellent alternative to paying a huge deposit upfront.

5 June 2026
Reposit logo

Reply from Reposit

Hi Yemi,

Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Easy to use

Was easy and quick payment went through and verification not long after overall good and quick

4 June 2026
Reposit logo

Reply from Reposit

Hi Elliott,

This is great to hear, thank you for the review!

Rated 5 out of 5 stars

It saved me alot

It saved me alot
I didn't have the deposit money
And the lady who advised was so nice and helped me so much
She's so helpful

3 June 2026
Reposit logo

Reply from Reposit

Hi Samuel,

Thanks for leaving a review, we’re glad to hear our team could help you out!

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