Repairtech Services (UK) Reviews 

Great service; efficient and friendly

Our range totally cut out just after Christmas. Repairtech were very helpful on the phone, but it did take a couple of days to speak to an engineer. However the engineer did call when he said, and arrived as promised. He was able to carry out a fix without needing parts and checked the repair with technical support for our comfort. Thanks for giving us back our cooker!

Incredibly rude staff. I called simply to ask for clarification about how the service works and was made to feel as though this was unreasonable. I was told that it was "obviously not the right company for me," and one member of staff actually hung up on me just for asking about pre-payment. Very disappointing experience.

What went right! Having contacted Repairtech in connection with our 25 year old Falcon Rangemaster with serial numbers, photos, age etc enquiring whether the cooker could be serviced or parts obtained we were told they could send out an engineer, 'the best and most knowledgeable' to assess it for £168. Unbeknownst to us our Range is 'obsolete' in their words, and they knew that before they sent out Luke.
What a con artist. He told us we could pretty much replace everything we wanted to replace then proceeded to try to pull out our Range from its nest at which point I started to get worried and told him to stop. He couldn't get it back and we had to get someone else in to reposition it. He left and no one got back to us. We had to phone the company again, Sam, at which point we were told our Range was 'obsolete'. My problem with this scenario is that they knew from the outset that my cooker was obsolete and parts were impossible to source yet sent out their engineer knowing full well they couldn't help us. What a rip off and highly unprofessional and a total waste of £168 for a 15 minute visit with nothing to show for it. Sadly, after many letters, they have not backed down and the customer is not right. Customer service is non existent and I would warn you against using these people. They are useless.
What really was the cherry on the cake was that I managed to source one part that they said was obsolete and they haven't even bothered to ask what that part is or where it can be obtained for future customers. I rest my case!

Remarkably quick and efficient. I wrote an email on Sunday and was telephoned early Monday morning. The engineer who came ( only a couple of days later) was extremely helpful and
Competent and sorted everything. Very pleased with service.

A speedy, courteous and efficient service. I called Rangemaster initially to inquire about a safety check for our 23 year old Classic 90. With new safety measures for gas fuelled stoves, we weren't sure if it would pass safety standards today. One of our rings was producing soot and we had stopped using it, initially thinking we would have to purchase a new Rangemaster. The person I spoke to at Rangemaster discussed my options. The first being a check by a partner company to ascertain if the cooker was still safe to use. The second, a check plus repair if appropriate. We went for the latter. New parts fitted, seals around oven doors. Full m.o.t basically. For a few hundred pounds we can continue to use this beautiful and fully functional cooker! Saving at least 2k for the modern version upgrade. It would have been such a waste to send this cooker to the dump as due to modern safety standards, it could never be refitted into another home. So for anyone looking to get a safety check done on an old cooker, it's definitely worth while. Thank you Rangemaster. 😊

What a great experience. I contacted Repairtech about our very unusual expensive French cooker. Kate (customer service advisor) listened carefully and took trouble to find an engineer with the relevant experience. Jason attended very soon and was brilliant. He wasn’t going to leave till it was fixed. To my amazement he worked his magic and we are cooking with gas once again. Highly recommended.

Sadly I can't share in everyone else's positive reviews. The 4 week lead time I was told about is now beyond 10 weeks. Other than Kate (thank you Kate) no one else at the service desk has returned calls they promised. We are still waiting and I am having to chase daily.

7.10.25
We were always anticipating a long lead time for the fascia and never shared concerns about that. The four week lead time for the door (which you failed to mentioned in your reply post) and halting of it being delivered plus extremely poor communication is the main issue.

Friendly service chap. Very thorough and a perfect job completed. Well pleased, thank you

I spoke with a rep on September 11th who insisted upon a £255 payment before arranging service of our range. Despite the T&C stating an engineer will be in touch within 1-2 business days, we have heard nothing from the engineer and I am back to chasing Repair Tech. T&C: Payment is taken in advance of the visit. Upon confirmation of receipt of payment, the Engineer will contact you within 1 - 2 working days to arrange the visit (Northern Ireland will be 2-3 working days.

We have had an issue with our Rangemaster for several months and no one was able to sort the problem I contacted Repairtech and discussed the problem they booked me an engineer and sent the parts to him directly he contacted us the same day and booked in to fit the part the following week he arrived today rectified the issue and a couple of others fully inspected the gas cooker and went on his way I can whole heartedly recommend this company and the engineer and parts they supplied.
Kind regards Mark and Clare

Brilliant service. I couldn’t get my Rangemaster Classic 90 to work on either oven setting and couldn’t find the correct reset instructions online. Josh helped me correctly identify my model of oven and guided me through how to solve the issue without the need for an engineer. Delighted that it’s now fully working.

Service was professional and gave some helpful tips regarding our Range Master. Arrived on time and with the requested parts to make the necessary fixes and adjustments

Samuel was able to guide me through to the exact replacement product I needed, made sure that it was in stock AND that it would be delivered to me in time for my engineer's visit. All of this was BEFORE I was asked to pay for it. I'm relieved to say that the part arrived on time was the part I needed and that I now have a functioning oven! What more could I ask for!! Thanks again Samuel.

I contacted them needing someone to repair a range cooker that stopped working. Was told an engineer would contact me within 48 hours to book a visit.

I was actually contacted within 30 mins, and Paul the engineer was available the next day. He sorted the problem in that visit.

If it had taken the 2 days for someone to get in contact, longer for them to be free and for them to need more than one visit I wouldnt have been surprised, this was really good service.

Job number: 167737. I dealt with Mike Longmore. He is excellent. He responded promptly to my initial enquiry and effectively scheduled the servicing and subsequent repair of my Mercury range. Luke, the engineer, is top. Polite and respectful of my property.
Mike also advised on cleaning my range. He sourced a clean. Daryl, the appliance engineer who cleaned my range, is also top, being equally respectful of my property and polite.
My range is sparkling clean and serviced. My appreciation to all 3 individuals, coordinated by Mike. I will come back to Repairtech.

Josh was remarkably helpful. He found a replacement part as an alternative even though the manufacturer had discontinued the part I needed. Wonderful service, thank you

I needed a spring for the inside of a Rangemaster 110 Gas/Electric Cooker in our church kitchen. Sadly these were not stocked but a replacement knob was available. I spoke with Tom and he directed me to where the Serial Number was on the cooker on a Friday afternoon and once he had this detail he arranged for a new knob to be despatched to me which arrived on the following Monday lunchtime.
What better service could one receive than this?
Thanks to the whole firm for such efficient service.

I rang Repairtech as I was looking for a spare part for a Rangemaster fridge/freezer. Although the part I wanted was described as out of stock, the person I spoke with (Samuel) tracked down something suitable for me and I had it a couple of days later. Great service and can't fault. Thank you Sam.

Great sensible help from beginning to end. No problems at all. Efficient and grown up service. Thankyou.