Repair Surge Reviews 397

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding it easy to navigate once they understand the system. Many people appreciate the detailed information available, which helps them with repairs and maintenance, often saving them time and money. Reviewers frequently mention that the manuals are very useful and provide information that is hard to find elsewhere. However, some people were dissatisfied with the product and instructions, noting that certain manuals lacked specific repair procedures, torque specifications, or clear diagrams. Some customers also mentioned difficulties in finding particular information or that the website's search function could be improved.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers appreciate the detailed and... See more

Instructions

Reviewers mention ambiguous feedback about instructions. Many customers found the manuals to be very... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting its ease of use and... See more

Website

Users describe ambiguous interactions with the website. While some reviewers praise its straightforward... See more

Service

Reviewers highlight ambiguous aspects of service. Many consumers praise the service, finding it helpful for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, great information for the car I needed. They actually had a manual, which was very, very hard to find! Navigating it can be a little tricky, hence four stars, but once you figure it out, i... See more

Rated 4 out of 5 stars

Manuals were for late model toyotas . Toyota no longer produces a PDF or a printed workshop manual you have to purchase a subscription through their TIS service. If you’ve ever tried to use this serv... See more

Rated 4 out of 5 stars

I used an AI tool to help me develop a plan to troubleshoot my car. It recommended some software, with RepairSurge being one of them. It looked like a good option, so I purchased. I was a bit skeptica... See more

Rated 4 out of 5 stars

I am disappointed that the service doesn’t include use of repair manuals… which is why I bought the service. I wanted to see all the parts, which is something that I can see when I search them anyways... See more

Company replied


Company details

  1. Car Service
  2. Software Company

Written by the company

Repair Surge provides automotive service and repair information covering over 10,000 vehicle models. Repair shops and vehicle owners turn to the online manuals from Repair Surge for the accurate, factory-derived information they count on.


Contact info

4.1

Great

TrustScore 4 out of 5

397 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

They sold me the wrong manual

They sold me the wrong manual, it's not even the shop manual, it's some parts diagrams scraped from parts catalogs

16 August 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. We were able to locate your account based on the name you provided to Trustpilot. Looking at the information we have for your vehicle, there are procedures, part numbers and diagrams, fluids, wiring diagrams, service bulletins, maintenance schedule, and so on. We're always happy to assist with locating the correct information. In the rare cases where we don't have sufficient information, we resolve it for the customer including a full refund if needed. We do see that you sent us a support request which was open when you left this review. It's unfortunate that we didn't have the opportunity to assist you prior to the negative review. However, we've replied to your support request and your issue should be resolved at this time. Please don't hesitate to reach out if we can be of any further assistance.

Rated 5 out of 5 stars

Great Reference for Routine Issues

The information is very good for routine maintenance and basic troubleshooting. I don't think it's designed nor is it priced to be a complete vehicle manual. I have found it meets a very large percentage of my needs.

3 August 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. For the majority of vehicles, we should have all the information you would need to complete your repairs. It sounds like the information we had for your specific vehicle might have been lacking. If you reach out to us at support@repairsurge.com we'd be happy to look into this further!

Rated 5 out of 5 stars

I had problems with my RAV 4 hybrid

I had problems with my RAV 4 hybrid. I am a new DIYer. I reached out to support and James Collins followed up with me until my problem was resolved fully. We had a few back and forth e-mails and it took a few days to get a response but he was excellent. He is a great representative for Repair Surge as he is honest and clearly intends to solve your problem to satisfaction. I recommend this company highly.

25 July 2025
Unprompted review
Rated 4 out of 5 stars

I thought there would be more……

I am disappointed that the service doesn’t include use of repair manuals… which is why I bought the service. I wanted to see all the parts, which is something that I can see when I search them anyways, but wanted to see how it all goes together.

11 July 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. Your purchase should definitely give you access to the repair manual. Please contact us at support@repairsurge.com if you haven't already. We'd love the opportunity to resolve this for you!

Rated 5 out of 5 stars

To be honest

To be honest, I wasn't impressed by the manual for my 2018 MINI Cooper. Some parts on the drawings were misidentified and they don't give you how to's on how to fix something. Some text but no pictures or diagrams. I complained and customer service resolved my issues over and above.

1 July 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. We're glad that we were able to resolve the issue with your manual. We strive to provide excellent information for all vehicles, but in rare cases the information for a specific year or model can be lacking. We appreciate that you gave us an opportunity to resolve it, and we're glad that the issue was resolved to your satisfaction. Please don't hesitate to reach out if we can be of any further assistance!

Rated 5 out of 5 stars

Top-Notch Digital Manual for GMC Sierra Owners

I recently purchased the online repair manual for my 2016 GMC Sierra 1500 from RepairSurge, and I am thoroughly impressed with the quality and depth of the content provided. As someone with a solid technical background, I found the manual to be exceptionally well-organized, easy to navigate, and packed with accurate, OEM-level information.

The step-by-step procedures, detailed diagrams, and troubleshooting guides are exactly what I needed for both routine maintenance and more complex repairs. Having everything available digitally is incredibly convenient—especially when working in the garage with a tablet or laptop.

RepairSurge has exceeded my expectations in terms of reliability, clarity, and usability. This platform is a must-have for DIY enthusiasts and professionals alike. Highly recommended!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Electrical diagrams of 2017 Ram

I needed electrical diagrams of my 2017 Ram 1500 and after many searches decided to try RepairSurge and I have no regrets at all, everything I needed was provided. I will use their services in the future I'm sure and will not hesitate at all to use them.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful, this website made
Made my life much easier to work on my car .

4 July 2025
Unprompted review

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