Repair Outlet Reviews 

8,616
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive extremely quickly and securely, often exceeding standard expectations for delivery speed. People also appreciate the highly competitive pricing and reliable quality of the replacement parts provided for various devices. Many consumers highlight the helpful support and efficient handling of their purchases during transactions. However, some customers also noted recurring issues with incompatible items or lower quality parts that did not match original device specifications. A few reviewers were dissatisfied with delivery delays or missing dispatch updates that caused unexpected frustration when needing urgent mobile repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fast delivery times, excellent... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals within a reasonable timeframe... See more

Quality

Clients share positive opinions on quality, consistently highlighting reliable parts, great pricing, and... See more

Service

Customers had positive experiences with service, frequently highlighting efficient repairs, prompt delivery,... See more

Price

Customers consistently note positive experiences with price, highlighting that items are reasonably priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As ever, a clear and concise website showing items available for all items, clearly marked if not in stock. Shopping with Repair Outlet is always cost-effective, prompt and professional. I have yet to... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful with plenty of advice. Items I required were available in stock. Placed my order online by 2.00pm as instructed. Package with all I ordered arrived in under 24 hours. Defiantly a com... See more

Company replied

Rated 5 out of 5 stars

Well I rang customer services and the lady from repair outlet found the part I was after straight away. I had already ordered this part from another company and it was incorrect part. Paid over the ph... See more

Rated 5 out of 5 stars

Sadly part i purchased did not work on my Xbox, so i got i touch straight away to inform them. I explained the problem and as they could not provide myself with a replacement they offered me a full r... See more


Company details

  1. Electronic Spare Parts and Components Store
  2. also in
  3. Cell Phone Accessory Store
  4. Computer Accessories Store
  5. Electronic Parts Supplier

Written by the company

Established in 2019, Repair outlet has drawn on more than 40 years of industry experience to bring our customers everything and anything they need to run a modern repair business or consumer repairs. Our business is all about our customers, with our Trade Plus account qualifying you for our best possible pricing and free next day delivery as well as our ability to source parts. We feel that these values are what set us apart from the competition. With expansion plans to our warehouse already underway, our range of products and services will continue to grow, we already have one of the largest product offerings in the industry, but we won't stop until we can comfortably claim the top spot. Our fortunate ability to attract only the highest skilled technicians means that there is little to nothing that we can't repair in-house. Whether you need some help with micro soldering, or a repair that your workshop just isn't suited to, we will happily take it on for you. From all of the team and Repair Outlet, Welcome.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(8,616)

430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The screen doesn’t work so I have had…

The screen doesn’t work so I have had to buy another from else where. Please can u refund me the screen please

31 August 2026
Repair Outlet logo

Reply from Repair Outlet

We’re really sorry to hear that you’ve experienced an issue with the screen.

However, we can’t see that you contacted us at any point to report the issue or give us an opportunity to assist. Unfortunately, you have gone straight to leaving a 1-star review without contacting our Customer Service Team in order for us to resolve this for you.

We are more than happy to help with a return. You can register your return and obtain a free returns label here:

https://repairoutlet.co.uk/pages/returns

Once the item has been returned to us, it will be inspected by our Customer Service Team and, where appropriate, a refund or replacement can be arranged. We are unable to issue a refund or replacement before the item has been returned and inspected.

Returns are normally processed within 3–5 working days of receipt. Please note that our returns and warranty terms apply, including our 14-day refund period (30 days for trade customers).

For full details, please see our refund and warranty policy on the website.

We also check every returned item, as all products supplied by us carry identifying marks. If the item returned is not the product originally supplied by us, a refund cannot be issued.

We would have been more than happy to help resolve this had you contacted us directly. Please register the return and we will be happy to investigate the issue once the item is received.

Rated 5 out of 5 stars

Great Quality Product

The quality of the Apple replacement screen is fantastic

30 August 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback is greatly appreciated and we are very happy that we were able to help you out! - RO Team

Rated 5 out of 5 stars

Great

Great. Good items, quick delivery.

23 August 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback is greatly appreciated and we are very happy that we were able to help you out! - RO Team

Rated 5 out of 5 stars

Good quality

Good quality , comparitive price and prompt delivery.

26 August 2026
Repair Outlet logo

Reply from Repair Outlet

Thank you for the feedback, we are glad to hear it! :) - RO Team

Rated 1 out of 5 stars

I was a little disappointed when I…


I was a little disappointed when I received it and realized you had sent me a dif

25 August 2026
Repair Outlet logo

Reply from Repair Outlet

We’re sorry to hear that you were disappointed with your order. However, we’re unable to identify what went wrong as we have not received any communication from you regarding this order.

If you believe you have received an incorrect item, please contact our Customer Service Team with your order details so we can investigate this for you and work towards resolving the issue.

Rated 5 out of 5 stars

Fantastic!

Amazing service repair outlet has all the tools I need to repair for my phone. With reasonably priced. Highly recommended.

19 August 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 5 out of 5 stars

I always buy my goods from repair…

I always buy my goods from repair outlet never had any faulty good expect for one time but I’d highly recommend Haris from PowerMend Ltd

16 August 2026
Repair Outlet logo

Reply from Repair Outlet

Thank you for the kind feedback! - RO Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, and cheaper than amazon.

18 August 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 1 out of 5 stars

Phone worked for about 2 mins then…

Phone worked for about 2 mins then didn’t charge all connections were put properly

18 August 2026
Repair Outlet logo

Reply from Repair Outlet

We’re sorry to hear that you’ve experienced an issue with your order. However, we have checked our records and cannot find any previous communication from you regarding this matter.

We would very much like the opportunity to look into this for you and resolve the issue. Please contact our Customer Service team at sales@repairoutlet.co.uk, quoting your order details and the issue you have experienced, and we will be happy to assist you further.

We always aim to resolve any problems as quickly as possible, so please do get in touch with us directly.

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