Thred Reviews 174

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the clothing, often noting items arrive in excellent condition, sometimes even with tags still on, giving a brand-new feel. Many appreciate the unique and stylish clothing options, along with a great selection of brands and styles. The delivery service is frequently highlighted for being fast and efficient, with items arriving quickly. Additionally, customer service is often described as excellent, responsive, and helpful. However, some people were dissatisfied with the product availability, particularly regarding sizing, making it difficult to rent desired items or find options that fit well. A few other people also felt that the clothing quality was poor and lacked variety, and some had negative experiences with customer support, describing it as unhelpful or dismissive.

What people talk about most

Product

People report ambiguous experiences with product, with many reviewers praising the great quality, variety,... See more

Quality

Reviewers highlight positive aspects of quality, noting that clothes are often in excellent condition and... See more

Service

Customers consistently note ambiguous experiences with service, with some praising fast and accommodating... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and fast shipping.... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, great, and good.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thred consistenyly strives to provide the best service and it shows. THey have helped me with several matters and I have always felt satisfied with the outcome. I am proud to be a member of the Thred... See more

Rated 5 out of 5 stars

Great customer service. Really unique clothing options that are high quality and stylish. Love using this for clothes I like but don’t want it commit to long term. The hookup app for clothes!

Rated 5 out of 5 stars

I’ve been renting my clothes for 3+ years and I stumbled across Thred when my previous rental service shut down. I have not been disappointed - the choice of garments and the service are second to non... See more

Rated 5 out of 5 stars

I needed the items fast and they were accommodating. Shipped the rentals 2day! The clothes were all NWT! Excellent condition and excellent quality. Great customer service!!!


Company details

  1. Clothing Store

Written by the company

Welcome to Thred! Think Rent the Runway for Men. We provide a men's clothing rental subscription that is not your typical subscription box for men. We offer unlimited men's rentals from high-quality brands like Corridor, Filson, and Todd Snyder. Unlock unlimited rentals to update your wardrobe for a low monthly rate.


Contact info

4.2

Great

TrustScore 4 out of 5

174 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A+++

As someone who travels regularly, Thred was the best choice I made for an endless closet subscription. I receive multiple compliments and they continue to keep adding new brands, so Thred is a no brainer.

24 July 2024
Unprompted review
Rated 4 out of 5 stars

Great concept

Great concept. Great customer service. Really excited about the future, but inventory needs to be larger. Quality is high.

22 July 2024
Unprompted review
Rated 4 out of 5 stars

Solid overall start

Loved the discount to start the monthly subscription. Customer service took roughly 24 hours to get back to me about a question I figured I already knew but they were more than pleasant in their response. Hopefully another discount is coming after this review. The items ran a bit small on my bigger body but are very stylish and fit in nicely with my already owned apparel. Wish there were more items available for my first box as well as more items in those boxes, but I do understand they are expensive pieces of clothing!

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Great clothes

Great clothes. You know what you are getting but stock is limited at times. Quick shipping!

28 June 2024
Unprompted review
Rated 4 out of 5 stars

High-quality clothing options with a…

High-quality clothing options with a wide selection to choose from. Delivery and return process is super simple and straightforward. Only issue I’ve experienced is the availability of clothing options. Most times there are only 10-25 items available in my size out of 400+ options.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and excellent brands to rent…

Efficient and excellent brands to rent from
All trendy and stylish.

wish there were more options for large sizes and that the clothes Smelled a bit better . Just less like cleaning chemicals. otherwise awesome stuff for sure my favorite thing going on have recommended it

21 April 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company stay away

The inventory is horrible, barely any clothes to rent. And the worst part is that if any package gets lost they charge you the full price. I had them put a hold of 400$ for the package that was misplaced by USPS. And they somehow shipped another shirt to me and charged me another 180$. Stay away from this company .

8 April 2024
Rated 4 out of 5 stars

Options for clothing is great

Options for clothing is great, delivery was fast. However, I do have difficulty determining how to use a stylist which is the reason I picked the plan that I did.

8 April 2024
Rated 5 out of 5 stars

Great Quality of Selection

Great Quality of Selection! Finally, a service that has high-end quality brands to choose from. Several other rental sites only have clothing items for basic outfits. Thred carries a great mix of timeless classics and statement pieces.

5 March 2024
Rated 5 out of 5 stars

Thred is a great option for men that…

Thred is a great option for men that want to try high end clothes without buying it for high end prices. There are great options no matter your style and the owner Will truly cares about his customers. Finally there’s a rental clothing company for men in the marketplace. Couldn’t recommend it more!

17 February 2024
Unprompted review
Rated 4 out of 5 stars

I'm really enjoying being a Thred member

I'm really enjoying being a Thred member so far! For my first shipment, I selected some items that I wouldn't typically buy for myself or that I just wanted to wear to a specific event. I wore one to an event last week, and it was great! The customer service has also been amazing - super friendly, responsive and helpful.

The things I would improve:

1. It'd be great if there was more inventory and more in-stock inventory. When I chose my first items, it felt like options were somewhat limited by availaiblity and what they had in my size.

2. One of the shirts that arrived is a size Small, but was way too big for me - seemed more like a Medium or Large.

26 February 2024
Unprompted review
Rated 1 out of 5 stars

Had a really bad experience with them

Had a really bad experience with them. I made an order but they cancelled it within 2 days. They wanted me to hand deliver the order to me and asked me to give some dates and times that I'll be available. I just wanted to receive the item like a normal shipment, so I declined. I had enough and just wanted a refund but they rejected my request. I had to go back to my credit card to initiative a charge back. Terrible customer service. AVOID at all cost.

8 February 2024
Unprompted review
Thred logo

Reply from Thred

This order seemed fraudulent from the start. The initial purchase was rated suspicious by our payment processor, customer gave a fake email, a non-working phone number, and an incomplete address. I verified it myself that it didn’t exist. We avoided the fraudulent charge that would have resulted with a chargeback anyway and our startup losing merchandise we couldn’t afford to lose.

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