Rentoza Reviews 

Never in my life will I buy something from Rentoza they take your money before it's approved I an waiting now 17 working days already to get my money back it's very poor service

I placed and paid for my order on February 26, 2025, and my verification was completed on March 1, 2025. According to their website, I should have received my order within 21 days from that date. However, it is now well past that timeframe, and I am still waiting with no clear resolution.

For weeks, I have been gaslighted and misled with vague responses, empty promises, and no real updates. After numerous back-and-forth emails, they finally admitted that their supplier has a stock shortage! something they could have been honest about from the start. Instead, they wasted my time with canned responses and zero accountability.

To make matters worse, after all this waiting, the only options they provided were:
1. Wait indefinitely until stock becomes available (with no ETA).
2. Choose an alternative product, even though there is no suitable replacement.
3. Cancel my order, which means I would have wasted weeks waiting for nothing.

There is no real customer service here, just scripted replies and a complete lack of ownership. If you’re thinking about ordering from them, be warned! you might end up in the same frustrating situation, waiting indefinitely with no answers.

I ordered iphone14 4th February and I'm still waiting for it

Waited 3 weeks to receive apple laptop which resulted in missing present for my daughter's birthday
Received it today to be extremely disappointed
These laptops are suppose to be NEW, the amount you paying for it, the box is broken, charger old, user and password on laptop

If I could rate a company a minus I would definitely do that.

I have been waiting for my order since January 24th when I placed my order and 3 months down the line, it’s still “waiting to be fulfilled”

Customer service was of no help, no management personnel contacted me after my request to escalate the matter, zero solutions, zero accountability, zero zero zero.

My last resort will be to ask for my refund but I am seeing people complaining that refunds too take an arm and a leg to be honest processed.

If I could give Rentoza zero stars, I would. This company is nothing but a scam that preys on customers, taking their money instantly and then making them fight tooth and nail to get it back.

I tried to purchase a fridge, went through their process, and after checkout, they ran their so-called verification, only to decline me. Fine, I accepted that. But then they promised that my refund would be processed within 6-12 working days. Guess what? It’s now DAY 20, and I’m still waiting!

I have been passed from one consultant to another, each one just as useless as the last, with no clear answers. They keep making excuses, and when you try to call them, their phone lines don’t even work! Imagine that—a company that takes your money but doesn’t even have proper customer support!

It’s disgusting how quickly they take your money but refuse to return it when they’re the ones who declined the purchase. I have had to chase them like a debt collector, and still, I get nothing but excuses and delays. WHERE IS MY MONEY?

I DO NOT RECOMMEND Rentoza to anyone. This company is fraudulent, incompetent, and completely unprofessional. If you don’t want to waste your money and time, stay as far away from them as possible.

At this point, I’m considering legal action because this is daylight robbery. DO BETTER, RENTOZA!

I purchased a iPhone 16 last year November on the 28th the subscription amount went off , and I waited for their confirmation for delivery . I kept waiting until 3 months passed December , January and February, Since it was a high end phone people immediately swept it off Rentoza’s shelf .
And I kept patience and they re assured me they are doing everything in their power to make sure I get mine however they said they were still waiting on stock . I then asked what iPhones they have on stock on the 17th March 2025 . A new contract agreement was drew , I signed and I was assisted by the Agent Natalie ❤️who was patient to guide me through how much my subscription will cost and what the buyout price will be after end of term . I am a happy customer today because of Natalie . I am still waiting for my order to be filled and received tracking number and everything should I get it and everything is fine, I will come back with an update .

Thank you Natalie🥹❤️

This company is only taking the initial fee, and never delivers the product. They cough up idiotic excuses. When you cancel the transaction and request your initial fee to be paid back, they have system issues and cannot process the refund, how convenient for them. they do not have the ability to procure stock - waiting now 2 months for product. I guarantee that i will never see the money already paid to them. They are thieves, selling lies to the public

I made a purchase of an IPhone 12 on 30 January but even now I am still waiting for my order, when i send them emails they keep telling me that they are waiting for ETA from their supplier of which is weird. How can you not know when your stock is getting delivered ? I keep chasing them for updates, they don't even have a number to call

Nonetheless Moipone is very much helpful, she advised me that guaranteed I will get my order delivered

I placed an order with Rentoza almost 2 months ago and I'm still waiting on my phone. They don't keep you updated like they promise to, I have to keep enquiring.

I'm extremely frustrated with the lack of service, communication and empty promises!

I ordered my PS4 on December the 11th I was then told they discontinued the item and asked if I am willing to take the PS5 which I agreed. It’s now the 11th March and still no word on my order. I am truly appalled by their service. How can you honestly not have ETA for the goods you are expecting stock off??????? It’s been a full 3 months, 3 months waiting for my order! I have spoken to the sales manager who refused to give me the details for the procurement department because clearly they are lacking purchasing skills! Funny part I even emailed the people at the top as I still have their email addresses from an interview I went to many years ago. Do you even think one of them responded? Seems Rentoza is quick to take our money but fail to deliver within the time frame on their website for items. I mean 3 months what do you call this?

My contract with rentoza started 2022 and ended-April 2024 yet they continued taking money and sending threats that they will take their items that time I’ve been paying them until last year Nov. Rentoza is Spaza shop I’m telling and they don’t care about their customers. They don’t how to talk even emails they’re always attacking.

I did my verification for my laptop in January around the 26th, I was supposed to get my laptop 14days after that, and I'm still waiting, they keep telling me that the supplier has no stock, no one responds to you on time, the last I spoke to someone was last Friday, it's so disgusting and unacceptable, I'm devastated at the service, their silence is a concern and they have no direct number to call on, that's worse, they have whatsapp numbers but the consultants take weeks to get back to you. I regret signing up with you guys everyone is complaining about the same thing, do something about it man.

Biggest scam in south Africa they took my money and they run away...I was shock at first like how the company start by saying I must put money before verifying the account that was the redflag.stay away from this company,and remember people we mustn't take short cut in life they lead us to something like this.

Really horrible experience,and the service is disgraceful. I paid for my order over 2 months ago and I still have not received my order. When I ask for an alternative I keep on been given something that is out of stock keep on being given excuses. When I call the number says it's currently unavailable and they take ages to reply to my emails .

Agents arent helpfull i sent Buhle.a message this morning just because i needed a payment link she replies to me 11:30 pm seriously rotton customer service im.so unhappy. I have so much to say its.not.my first rotten encounter their agents are lazy and not properly trained. I will never recommend anyone seriously

I am beyond frustrated and deeply disappointed with Rentoza's service. It’s been 30 days since I placed and paid for my Rentoza Order: 218835/Nkosinathi/Ngwenya on 8 December 2024, and yet, I’ve received no proper communication from anyone at Rentoza. Honestly, this is one of the worst customer service experiences I’ve ever had.

To make matters worse, after waiting for days with no updates, I finally got a call from them informing me that the device I originally ordered was out of stock. Fine—I was patient enough to understand, and when they asked me to switch to a different device that they claimed was in stock, I agreed without hesitation. They assured me that the new device would be delivered before 25 December 2024, which gave me hope at the time. But here I am, sitting on 8 January 2025, with nothing but broken promises and zero follow-up from their side.

Not a single person has taken the time to contact me, give me an update, or even offer an apology. It feels like once they got my payment, they stopped caring completely. The lack of communication is unacceptable, and the dishonesty is infuriating. I trusted Rentoza, and they failed me in every possible way.

At this point, I have nothing positive to say about Rentoza. Their customer service is terrible, their promises mean nothing, and their complete disregard for their customers is insulting. If I could give them a negative rating, I would. Honestly, they don’t even deserve one star.

I will never order from Rentoza again, and I would strongly advise anyone reading this to think twice before trusting them with your money. This entire experience has left me feeling angry, frustrated, and let down. Businesses like this shouldn’t be allowed to operate if they can’t treat their customers with basic respect.

Rentoza, you’ve lost a customer forever, and I sincerely hope others won’t have to go through the same awful experience I did.

I am very disappointed in the service of this company. My ETA for my order is shown to be the 7th up till now I still haven't received a waybill number as yes. This is complete bs. I am email support but I do not get any positive feedback from them, it's just basically the same thing over and over. If I do not receive my waybill number by tomorrow I will be taking the company up and would like my money refunded

I am still waiting for my order 15 days later when they assured item’s receipt in 14 days. Whatsapp been over a day no response still and on the previous ticket, they said shipping out on the 01/01/2025 of which nothing happened and when I brought it up on separate ticket, straight ignored.

I’ve had enough. Here’s my experience —an absolute masterclass in incompetence and rudeness.

Timeline of Failures:

1️⃣ Order Date: 27 December 2024 – Placed an order for a fridge. Simple, right? Not for them.

2️⃣ Collection Issues (30 December):
Scheduled for 11:45 AM. Actual collection? 5:09 PM. Why the delay? They sent the WRONG truck. Yes, really.

3️⃣ Silence (30 December – 2 January):
Despite follow-ups, no updates. Not a single word. It’s like talking to a wall.

4️⃣ False Promises (2 January):
Finally, an email confirming delivery for Monday, 6 January. I foolishly thought, “Maybe they’ll get it right this time.”

5️⃣ Surprise Delivery Attempt (3 January):
Got a call at 9:12 AM: “We’re delivering your fridge now.” Except I’m at work! Told the driver, “Please deliver at 5 PM.” His response? SLAMS the phone down on me.

The Cherry on Top:
When the fridge finally arrived, it was damaged. The delivery driver didn’t even stick around to ensure everything was in order—just dumped the fridge and left.

My Feedback:
Your communication? Non-existent.
Your logistics? A joke.
Your staff? Rude and unprofessional.
I refuse to accept a replacement—your service doesn’t deserve another chance. I expect compensation for the damage, but given your track record, I won’t hold my breath.

To anyone considering using these companies: DON’T. Learn from my mistake and save yourself the headache.

#Rentoza #Shiprazor #InternetExpress #CustomerServiceFail #DamagedGoods