Rentoza Reviews 

Worst experience ever. I subscribed for an Iphone 13, payed for 12 months. My 12th month was on September 2025. After paying for the last installment. I asked about buyout agreement so that I can settle it. They never responded to my emails. End of October they debited again. I sent another email asking about the money they have debited. I was told that I should have told them to stop deducting money from my account,
which was never the initial agreement I had with them.Still they didn't send me the buyout agreement. So end of November they sent me a reminder that I should pay R1290 that I was paying monthly. I replied to their email,I told them i will not do that. Unless they send me the buyout agreement. On the 30th November they disconnected my phone. They sent me threatening emails about sending the courier to collect my phone. I didn't bother replying. On the 3rd December they started calling me asking about my whereabouts so that the courier will meet me. I told them nobody is getting my phone after paying for 12 months without missing. I told Mphonyana that I'm waiting for buyout agreement and they must make sure that they minus the R1290 from the buyout agreement, cause i communicated with them and they never bothered to respond to my emails. She told me to send her all the emails that i sent them. I screenshot every email and sent her. She promised to get back to me but she never did. On the 4th another lady Nthabiseng called repeating the same crab her colleagues was telling me. I sent her screenshot again, she promised to escalate the matter to the relevant person. Same day I received buyout agreement that was not amended to R5000 because my buyout amount was R6290. I refused to sign. Later on they sent me a link to pay R807, they said they resolved the matter. I payed and signed the agreement. After paying i thought they will connect my phone,Even now my phone is not working. I sent them WhatsApp and email asking about the connection,Floyd promised to look into it,now he is no longer answering my messages.

They scammers ,paid all my installments for buyout.
when I ask for certificate they said I owe, and never responded to e-mails again let alone lines they use to make calls don't go through

I ordered an Iphone 16 almost 6 months ago and still have not recieved the order and even today they still do not have an ETA.

I subscribed for a PS5 in November 2023. I opted for the 6 month subscription as I didn’t know how it worked and I thought I paid for the device to own it after 6 - 12 months. It is now October 2025. I have “leased” the device for 23 months now. If I take the total I paid thusfar (R1040 pm x 23), I have paid Rentoza R23 920. SO, I have checked online, and according to BusinessTech, the model is based on, if you want to “buy out” the product while it is still in the “subscription” period, meaning for example if you want to buy the product 6 months into your 12 month subscription, you need to pay the amount upfront for the months that you still need to pay (I don’t know if it makes sense). So with that in mind, The last time I made contact to try and “buy out” my device, they stated that I should pay R8260 UPFRONT to end my subscription. That means, for a gaming console that normally cost around R8000 to R12000, I would end up paying R32 180. Please be aware of this BEFORE using Rentoza. Think twice or put a little money away in a savings account and buy the item you want for cash, you’ll pay MUCH less and you wouldn’t have the stress to deal with non existent customer care. I purposely opened a new bank account and closed my old one, so that they can contact me about the missed payment, because honestly that’s the only way I can talk to them.

Unacceptable Delay and Complete Failure of Rentoza's Service Commitment
​This review documents the complete failure of service I experienced with Rentoza.
​My order was placed 45 days ago. During this extensive waiting period, RentOza's system maintained the original Estimated Time of Delivery (ETD), providing no proactive communication or revised estimates, which created a false sense of security.
​The situation was compounded when, just two days before the supposed delivery date, I finally received a critical update confirming the commitment could not be met. To deceptively maintain a consistent, unachievable ETD for over six weeks and then change it at the last possible moment is a display of gross unprofessionalism and a systemic breakdown in logistics and customer care processes.
​My trust in this company is irrevocably broken. Due to the excessive 45-day delay and the unacceptable communication void, I am officially canceling the order and no longer want the product.
​My expectation is an immediate, full refund. This is not a request, but a requirement resulting from a failed contract of service. Prospective customers should be acutely aware of the substantial risk of severe delays and a complete absence of transparent communication when dealing with Rentoza.

Rentoza is the King of Ripoff artists. I have paid a 24 month subscription for 2 items and now it's time for the buyout or final payment. They offer for that payment to be made over 3 months, which makes sense. What they Neglect to tell you when you sign up is that the "buyout payment" split over 3 months WILL BE ADDED TO THE NORMAL SUBSCRIPTION WHICH WILL ALSO BE PAID OVER THE THREE MONTHS. This is an absolute ripoff and I will NEVER deal with them again, and I suggest that no-one else ever deals with them. They take advantage of people and rip them off completely. Rentoza SUCKS!!!

Placed order may its end of October and still nothing received. Same excuse line every time when querying just copy and paste.

I returned a device (iPhone 11) that I was renting from Rentoza in March this year (2025), but recently I have been getting emails from them saying that I owe R14670, and that I haven’t been paying for 12 months!😭 What 12 months when the phone was returned in March this year??? They even sent an AOD for god’s sake!

Applauding service!

I ordered a fridge and was advised it would arrive in 45 business days which was meant to be the 26 Sep 2025 fridge never arrive, was advised they are waiting for the supplier. So quick to take money however not quick to deliver! Absolutely pathetic service. I’m not impressed!

My phone got locked after 2 days of me receiving my certificate of ownership because of an "outstanding payment". My phone was locked for over 24 hours with no assistance from the company. They kept asking me for info I could not provide because my phone was locked, I could not access it. I lost a day's worth of clients because of this and I got no apology from them. They kept sending me payment links for a phone that is not owed.
DO NOT USE THIS SUBSCRIPTION SERVICE!!

🚨 Public Warning About Rentoza 🚨

I want to share my experience with Rentoza so others don’t fall into the same trap.

I paid R1,510 every month for 6 months for a phone, and when it was time for the buyout, they told me I needed to pay R11,010 extra. That’s basically the price of a brand-new phone — but the phone they gave me was already second-hand. When I received it, it even had someone else’s photos, messages, Instagram and Facebook accounts still on it.

Before the 7th month, I told Rentoza I couldn’t afford the buyout and asked them to collect the phone. Instead of arranging that, they kept sending me threatening emails about taking legal action. Only when I said I would sue them back did they admit those emails were “automatic.”

I’ve been waiting since 24 August for them to collect the phone — nothing has happened. It feels like they’re trying to trap me and make it look like I’m not cooperating.

💡 Please be careful before signing with Rentoza. Read every detail of the contract. My mistake was thinking I was paying toward owning a phone, but in reality, I was just throwing money away.

In this economy, paying R1,510 per month for a device you’ll probably never own is not worth it. Based on my experience, I believe this company is unfair and exploitative.

Absolutely disgusting how they treat their customers, yet when the payment does not go off the same day they quick to call you for payment even when you have said money is only available later that day. I have been waiting for a refund as I changed my bank and it's been 3 weeks and all they say is "there is a delay in the payment department" they do not respond to your emails and just don't care about their customers but yet want their money. I want my money!!!!

Do NOT use this service, Mpo from Rentoza are absolutely useless they will ask the same questions over and over again wait till verification process time is over and then say your order is cancelled.. I’m still waiting for my refund

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I have been a loyal Rentoza customer since they first started operating, but unfortunately, my experience has gone from hopeful to deeply disappointing. As someone who supported the company from the beginning, I expected consistency, transparency, and reliability. Instead, I’ve been let down time and again.

One of the biggest issues is that Rentoza constantly advertises items on their website that they don’t actually have in stock. As a customer, this feels misleading and creates unnecessary frustration. You browse, get excited about a product, only to find out later that it isn’t available — yet it still sits on their platform as if it is.

For a company that built its reputation on being innovative and customer-focused, this lack of honesty and efficiency is unacceptable. It feels like loyalty doesn’t count for anything, and rather than improving with time, the service quality has declined.

I truly hope Rentoza reconsiders how they treat long-standing customers, because at this point, they’ve made it very difficult to continue trusting them.

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I have been a loyal Rentoza customer since 2023, paying my premiums faithfully every single month without fail. Last week Thursday, I logged two claims for my faulty washing machine. It has now been over 5 days and not a single person has contacted me.

I followed up multiple times via email — the only reply I got was that the claim had been “escalated.” Since then, complete silence. When I pushed again, Rentoza told me to “log a claim” as if I hadn’t already done so — an insulting and dismissive response.

Meanwhile, my washing machine remains broken, and I am left with no support whatsoever. This is appalling service, a blatant breach of contract, and a total disregard for paying customers.

The irony? Rentoza has no problem phoning you rudely if you are one day late with payment, but when they owe you service, they disappear.

I will be filing formal complaints with the Consumer Goods & Services Ombud (CGSO) and the National Consumer Commission (NCC), and will be pursuing legal action for breach of contract.

Avoid this company at all costs. They will gladly take your money, but when you need help, you’ll get nothing but silence.

Where do I even start with this company. To be real and honest with you guys, this must be a joke! this is the worst service I've ever had in my entire existence.

The estimate arrival time on orders are so long!!
The time these people take to respond to their customers are even longer!! you'll sit and wait for an entire week just to get a response!

I understand this is for customers who doesn't have any credit but this company need to step up with their services or just close down cause I dont see this company growing to be honest , I've had lots of people asking me about Rentoza but I've referred none, this is extremely bad.

We cannot wait for an order 5 months after being accepted and if you not happy with that , your only other option is to cancel your order and NEVER! get your refund which is due to you. This is just ridiculous.

What I have to say about this company will have me banned on here, but here's my experience. My order was canceled a day after I made the payment. They informed me that my refund would be processed within 6 to 14 days. That was on July 3rd. Now it's August 5th, and despite my repeated attempts to contact their customer care, I have yet to receive my refund. This experience has been frustrating; it feels like they have stolen my money and are ignoring my messages. It's incredibly disappointing.

Wish i can give it minus stars AWFUL experiance even after i paid i was told i do not meet there requirements. I wont recommend this company to any one. Awful customer service USELESS

I am soooo upset that I didn't come and read these reviews prior to using Rentoza. Same issue as most of the people here. My item was meant to arrive on the 22nd July and when I emailed to request a Waybill, I was then told that the item is not in-stock and they apologise but they can't provide me with a new ETA. I am thinking about canceling the whole order and finding other means, because it seems like it is a trend for them to not deliver on time/as promised.

THIS IS SOOOO FRUSTRATING!!!

My experience with Rentoza doesn’t even deserve one star. I placed an order on 29 April, fully aware that the ETA for delivery was 3 July. Throughout May and June, I received weekly email updates confirming that nothing had changed and I could still expect delivery on 3 July—with the last update received on 29 June.

On 1 July, I emailed Rentoza to confirm whether delivery would still take place within 48 hours. I received only a generic, automated response stating they were "working closely with suppliers" but could not confirm a delivery date.

Given this uncertainty, I immediately cancelled my order and received a prompt reply saying the cancellation had been processed and that I would receive a refund within 6–12 business days. I was advised to follow up only if the refund wasn’t received within 14 business days.

When 12 business days passed (on 17 July), I followed up again, only to receive the same copy-paste response about the 6–12 day refund timeline.

Today marks 14 business days, and upon following up yet again, I was now told—shockingly—that my cancellation was only just actioned now, and that I would need to wait another 6–12 business days.

To say I’m appalled is an understatement. This is a blatant display of negligence, dishonesty, and disregard for customers. Rentoza seems to operate on scripted, impersonal responses with no accountability, transparency, or genuine customer care.

I've given them until close of business today to refund my money. They have neither acknowledged nor responded to my last email.

I don’t usually leave bad reviews, but I can see from the many others here that Rentoza is consistently ignoring customer complaints. I have now disputed the charge with my bank and will be lodging formal complaints with the NCC and CGSO.

Consumers deserve better than this.