Bunk Reviews 

20
TrustScore 3 out of 5

3.0

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Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Business to Business Service
  4. Condominium Rental Agency
  5. Real Estate Agency
  6. Real Estate Rental Agency

Written by the company

As one of the leading proptechs in the UK, Bunk has rebuilt the lettings process from the ground up. Backed by Nationwide Building Society, we are helping developers and property owners let and manage their residential properties. Our technology is about empowering property owners and renters to take back control. With a digital journey covering everything from tenant find, onboarding to maintenance and rent collection, our easy to use platform has already won multiple awards for transforming the sector.


Contact info

3.0

Average

TrustScore 3 out of 5

20 reviews

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1-star

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3.0

All reviews

(20)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

What happened to RentBunk?

RentBunk was great at first but the last few months my experience has been terrible! I am a tenant and have paid my tenancy in full four months ago. Even though I’ve sent them the receipt they refuse to acknowledge my payments and don’t even respond to emails.

3 October 2022
Unprompted review
Rated 2 out of 5 stars

No response from my emails as a customer for 2yrs.

I have had an increasingly negative experience with RentBunk having let my properties with their management help for the past couple of years.
They started off really good but have lacked care and attention in recent months. Now I am getting zero response from my emails to them regarding my tenants contracts.

27 September 2022
Unprompted review
Rated 5 out of 5 stars

amazing customer service

I was having trouble with my account so emailed in - customer service was wonderful! I dealt with katie and she was so helpful and quick to sort out the problem! 10/10

19 March 2021
Unprompted review
Bunk logo

Reply from Bunk

Yay, thank you so much Evelyn! I'm very happy you enjoyed the service, please get in touch if you need anything else. Best, Katie

Rated 5 out of 5 stars

number one.

number one.
heather was available, efficient, professional.
we never had any inconvenience or problems. bunk I recommend it to anyone who is looking for a home and wants to do it immediately and flawlessly.

10 December 2020
Unprompted review
Rated 5 out of 5 stars

Bunk and heather there have been great…

Bunk and heather there have been great at helping me advertise my flat again for rent. The turnaround to new tenants being in my flat was excellent. The service is prompt, thoughtful and very good. Wouldn’t hesitate to recommend them.

3 November 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Em,
Thank you so much for the review! We're very happy to hear you had an excellent experience letting with Bunk! Thank you for choosing us :)

Best, Katie.

Rated 5 out of 5 stars

Will and Heather 10/10

Will and Heather have been great throughout our tenancy. Very quick at responding to emails and the app is really great!

29 October 2020
Unprompted review
Bunk logo

Reply from Bunk

Thanks for this lovely review Jessica!

Our customer success team is here for you whenever you may need us!

Happy renting,
Best,
Heather.

Rated 5 out of 5 stars

Great communication

Spoke to the lovely and super helpful Esme , simple and well done customer service ,great advice and was able to easily sort everything out 😊

20 October 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Alan, thank you for taking the time to leave this review. We are delighted to hear that Esme has been of great help to you, thank you for using Bunk! 😊

Rated 5 out of 5 stars

Effortless with great results!

I had a fantastic experience using Bunk. Was sceptical if they could deliver but after receiving 49 viewing requests and 37 offers in the first 4 days I’m never using a high street agent again! System is very easy to use - highly recommend for all portfolio Landlords.

23 September 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Will, thank you for taking the time to leave this great review. We are really pleased that we were able to get you a swift turn around to reduce your voids. The fun doesn't stop there, the system has some other great features to help manage your tenancies.

Thanks for choosing Bunk : )

Rated 5 out of 5 stars

I couldn't recommend Bunk more highly

I couldn't recommend Bunk more highly. Actually, I have been recommending them to friends and family. If you want to let your flat, Bunk should be the first port of call. They've found my tenants and manage the property for maintenance and repairs. Excellent. Thanks.

14 September 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Julia, its awesome to hear you've been recommending us to your friends and family. Our fully managed plan includes some great features, which we are really pleased you found excellent. Thanks for choosing Bunk!

Rated 5 out of 5 stars

Easy to use, secure and great customer service :)

Easy to use and navigate, professional but not overbearing, and achieves an added sense of security for both landlord and tenant alike. Customer service have always been quick to respond to any questions I have and seem really helpful. I would definitely recommend Bunk!

14 September 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Lilly, thank you! - We are pleased to hear both landlord and tenant are happy and that our customer service team were so helpful with your questions :)

Rated 5 out of 5 stars

Grumpy old landlord is delighted with Bunk!

I'm not very keen on five-star reviews because you wonder how discriminating the author is. However, in the case of Bunk, I have no choice. Bunk seems to work on every level. (This gets a bit boring, but I guess if you're a landlord like me, you like things done right, so here goes.) The interface is probably the most natural and intuitive I've encountered anywhere. To the extent that I don't actually notice I've done anything! The system operates (rent collection, letting, certification-reminders etc) without any kind of fuss or tediousness. Plus - most amazing for an online Co. - any time you feel like talking to a real person for real advice, you get straight through to people who couldn't be more helpful. So well done, Bunk, mission accomplished for an effortless letting experience from start to finish. Will you please now go and work for UK Gov so I can actually sort out my tax and Land Registry work with the same ease!! Please don't ever get complacent, keep setting the standards.

13 September 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Angus, thank you for sharing your experience. We work hard to deliver a great product and service, so we're glad you've had such a positive experience with us :) It's great to hear you have used some of our awesome features and found them so easy. Keep your eyes peeled as we are continuously updating and adding to our software.

Rated 5 out of 5 stars

Bunk services are really good value

Bunk services are really good value. The staff I have dealt with are excellent. Friendly, helpful and knowledgeable they get things done. Nothing is too much trouble. I also find the website intuitive easy to use.

11 September 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Julie, thank you for your review. It's nice to hear that the team were so helpful and were able to share their knowledge with you. And you're right, here at Bunk nothing is ever too much trouble :)

Rated 5 out of 5 stars

Highly recommend Bunk to all

Highly recommend Bunk to all, I’ve had mostly negative experiences with normal high street agents but Bunk is the polar opposite. My account manager, William, was particularly helpful.10/10

11 September 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Michael, it's great to hear that you've had such a positive experience and that you would recommend Bunk. We are delighted to hear that William has been of great help to you so far, thank you for choosing Bunk!

Rated 5 out of 5 stars

Bunk have been professional and…

Bunk have been professional and absolutely brilliant. I have used rental platforms before and they have ways been very unfriendly for the user. However the system is great and I have to say the notifications first class. Both landlord and tenant very happy. Thanks bunk!!

3 August 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Leanne, thank you for this great review! We are so pleased you've had a great experience with the team and found our software friendly. Thank you for using Bunk :)

Rated 5 out of 5 stars

The best renting platform.

Very very easy to use. I had a viewing on a Monday and by the Friday everything was sorted and I had the keys to my new place. Everything was sorted so quickly. The app is great as you can contact your landlord directly by IM chat, report problems, and even look for new properties all in one place. Highly recommend.

18 July 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Hannah, thank you for taking the time to leave us this great review. We are so pleased you had a quick and easy experience with Bunk. The app has some great features and we are glad you had the chance to use them :)

Rated 5 out of 5 stars

Excellent account manager

My account manager Mr William Parker is a delight to work with, he answers all my questions on time when needed, he also goes that extra mile for you. I’m sure we can all agree this is what we require from a letting agent. I cannot really give the same comments about his colleagues as I do not get the same level of service. 5 stars to Mr Parker.

6 July 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Ramos, thank you so much for your feedback. Here at Bunk, we connect all of our landlords with their personal account manager so we are delighted to hear that William has been of great help to you so far. Thank you for choosing Bunk!

Rated 5 out of 5 stars

Excellent online rental service

Bunk were quick to respond, having never rented before it was stress free and easy to use an online service.

2 July 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Alex, thank you for your review. We are really pleased we were able to make your first rental experience stress-free and easy.

Rated 5 out of 5 stars

Bunk are a reliable company with…

Bunk are a reliable company with friendly staff. I highly recommend them.

1 July 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi, thank you for taking the time to leave us this great review. We are pleased you've had a nice experience with the team :)

Rated 5 out of 5 stars

Seamless service

I would have never imagined the process of searching for a house/moving/renting could be anything less than hell but these guys make it a genuine breeze. So simple, seamless and just easy - it makes you wonder how others get it so wrong to cause the stress they do.
Plus their partnership with Experian is brilliant - I'm clawing my way back from a bad phone bill experience so the fact Bunk make rent payments contribute to my credit score is amazing. Thanks team :)

19 June 2020
Unprompted review
Bunk logo

Reply from Bunk

Hi Anthony - thankyou so much for this review! We are really pleased we were able to make your experience so easy and hassle-free and give you a helping hand on your credit score :)

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