Rentaros Reviews 13

Scam. DO NOT USE. Info is out of date or inaccurate and they have hidden T&Cs that mean you sign up to a monthly subscription that you don’t realise you’re signing up to. Unethical & misleading.

Scam, they make you pay £2.99 to access the contact, once you get the contact all properties are unavailable as they don’t update their website, apparently they charge you £69.99 after 7 days without letting you know, I haven’t got to that point yet but I’m trying to delete my account and I’m unable to do so, do not use this webpage

My experience has been just as others whose reviews appear here. I've only rated one star as I couldn't leave a review otherwise.

Avoid this company- the information provided is the same as which is available on estate agents' websites. The sign up process does not make it clear in any way that a £69 fee will be charged after only 7 days.

I've taken advice and understand that not only does there have to be a 14 day cooling off period, but the company's practices breach consumer rights legislation. It may 'only' be £69 but I have been advised to recover this via the Small Claims Court.

They charged me £2 to get the contact details of the landlord for a property I was interested in, only for the property to not be available.

A week later they then charged me £69 with no warning for a membership to continue to access their “service”.

This happened to me too. I was charged £69.99 with no warning. My bank declined it twice, because it considered it suspicious. When I saw it, I tried to cancel any subscription I may have accidentally signed up for but couldn’t find anywhere on the website to log in. Third time lucky they succeeded in taking the payment. The person responding to emails refused to refund. This person should be arrested. The website itself is not genuine either. You pay £3 to access a phone number of an estate agent which you could have found yourself for free. The property is out of date.

Absolute scam..!!
Paid £2.99 for a trial to access landlord numbers and was charged £69 without any clear warning. The “landlord numbers” were actually letting agencies. After checking reviews, it’s clear many people have experienced the same thing. Avoid.

They added £69 after 7day trial in small-print Terms and Conditions. Not transparent, not ethical.!!

ABSOLUTE RIP OFF. Do not engage. Exactly the same as other reviews. Despite me having emailed them cancelling the subscription they have charged another £69 to my account. I’m sure my bank will sort this out but at no point should anyone use them

It's misleading

girl they charge you to see advertised properties that are very much out of date!! do not give them money!!

I was charged of £69 without me knowing. I only subscribed for £2.99. THEY GAVE CONTACT NUMBER OF THE LANDLORD BUT IT WAS FOR DIFFERENT COMPANY.

I paid £2.99 on Rentaros to contact a landlord for a rental property. This was presented as a one-time payment.
A week later, £69 was charged to my card as a subscription without clear disclosure, trial details, reminder, or warning. I did not knowingly agree to a subscription.
I contacted support immediately. The subscription was cancelled, but the refund was refused, citing a trial period that was never clearly explained.
This experience felt misleading and unfair. I would advise others to be extremely cautious before entering card details on this site.

Avoid this website!!!

Terrible company who trick you into a massive monthly subscription.

I paid £2.99 for one week to access some landlords telephone numbers for my 82 year old dad who was looking to rent. The payment screen has a buried terms and conditions to view which actually say that £2.99 is a 7 day trial and you will be charged £69 for each month afterwards. This is by no means obvious and a really sneaky way to take money off you. I have contacted them and they have refused to refund me even though I contacted them within the legal 14 day cooling off period! Do not use this company they are con artists . The properties my dad was interested were no longer available either so their listings aren’t even up to date!