Rentals listed /monthly costs are often actually /week !!! Also watch out subscriptions of over $60/month are deducted from your account if you do not cancel after the free period. Also you are gener... See more
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Absolute Scam! Don't waste your money, site has outdated and inaccurate information. Also doesn't all subscription cancelation within 24 hours hoping you will forget and they can charge more
Company replied
I had signed up for the free 7 day trial unaware that it would automatically create a billing period at the end. The agent rectified my issue straight away
Company replied
The only thing that I would complain about is every time I tried to apply for a house it kept on saying that email is already in use, so I don't know what I was doing wrong.
Company replied
Company details
Written by the company
Looking for your next rental property? Rentaroo is your best choice! At Rentaroo, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentaroo offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentaroo, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Australia
- info@rentaroo.com.au
- rentaroo.com.au
2.4
Poor
20 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grifters
Rentals listed /monthly costs are often actually /week !!! Also watch out subscriptions of over $60/month are deducted from your account if you do not cancel after the free period. Also you are generally NOT referred to the actual owners of the properties, but Real Estate Agents.Company is bodgie !! Do not deal with this grifting company !!
9 April 2026
Unprompted review
Reply from Rentaroo
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concerns.
We’d like to review your account and the listings you mentioned, as well as the subscription charge, to clarify what happened and address your concerns properly.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly.
Kind regards,
Rentaroo Team
Absolute Scam!
Absolute Scam!
Don't waste your money, site has outdated and inaccurate information. Also doesn't all subscription cancelation within 24 hours hoping you will forget and they can charge more
28 March 2026
Unprompted review
Reply from Rentaroo
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration.
This is not the experience we aim to provide. We’d like to review your account, including the subscription and cancellation attempt, to clarify what happened.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentaroo Team
They took 3 unauthorised payments from…
They took 3 unauthorised payments from my account under company name Rentola. Even though I contacted them they still took payments. I’d cancelled the free trial but they still charged me. Now they won’t refund it.
7 November 2025
Unprompted review
Reply from Rentaroo
Hi Chantell,
We’re very sorry to read this and completely understand how upsetting it must feel to see unexpected payments taken, especially after you believed your trial had been cancelled.
Please be assured that subscription charges are only generated if an active membership remains on the account. If a cancellation is completed successfully, no further payments should occur. That’s why we would really like to review your account in detail and see exactly what happened in your case.
If you previously contacted us and have not seen a reply, please also check your spam or junk folder in case our response was filtered there.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Best regards,
Rentaroo Team
I had some issues with my subscription…
I had some issues with my subscription but Dragana helps me in a fast and efficient way. Thanks
20 February 2026
Unprompted review
Reply from Rentaroo
Hi Emanuele,
Thank you for sharing your experience! We’re delighted to hear that Dragana was able to assist you quickly and efficiently with your subscription issue.
Your feedback is greatly appreciated and motivates our team to continue providing clear and helpful support to all users.
Please don't hesitate to reach out to us again if you have any further issues, we're here to help!
Best regards,
Rentaroo Team
Reply from Rentaroo
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must be.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentaroo Team
I loved the offers
I loved the offers. I was looking for a studio apartment in Southport. Eventually 1 bedroom. What I didn't like is rent per month. No way it could be that cheap. If so then I am in the wrong.
2 December 2025
Unprompted review
Reply from Rentaroo
Hello
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with Rentaroo.
We’re glad our platform could make your rental search easier and more enjoyable. Your review is greatly appreciated and encourages us to continue providing a smooth and reliable service.
If you ever need assistance or have questions in the future, we’re always here to help.
Best regards,
Rentaroo Team
Reply from Rentaroo
Hello
Thank you for your feedback. This is very important to us, and we are truly sorry you feel this way.
We can assure you that Rentaroo is a trustworthy company, and we always strive to provide the best possible service.
If you still have any specific questions or need clarification, we are more than happy to assist. Please reach out to us via the contact form on our website under the Terms & Conditions.
Kind regards,
Rentaroo Team
It’s a scam
It’s a scam. Took my £2.99 for a property that didn’t exist. Keeps on emailing despite unsubscribing and one week later have taken £69. For what!!!! I did not agree to this.
DO NOT risk your money.
6 April 2025
Unprompted review
Reply from Rentaroo
Hello
Thank you for sharing your review.
We’re very sorry to hear about your experience, and we’d like to clarify a few points. Rentaroo is a legitimate rental platform, and all pricing — including trial fees and subsequent subscription renewals — is clearly displayed during sign-up and confirmed before payment. The renewal charge only applies if the subscription is not cancelled within the trial period, in line with the Terms & Conditions accepted by the user at registration.
Our listings are provided by landlords, property managers, and estate agencies. Rentaroo does not own or manage these listings, and it is the responsibility of the listing owners to keep their ads up to date. However, we provide the option to report any listings directly on our site that you believe are inaccurate, so we can investigate and take action if necessary. We sincerely regret any inconvenience this may have caused.
We appreciate your feedback, and if you need further assistance or clarification, please reach out to us via the contact form on our website under the Terms & Conditions.
Kind regards,
Rentaroo Team
This is a SCAM.....
This is a SCAM...... DO NOT USE THIS SERVICE. They take an initial £2.99 and then days later take £69. When I rang the landlord number they provided it was for a genuine estate agent who told me they have no knowledge of this service. Disgusting....
29 January 2025
Unprompted review
Reply from Rentaroo
Hello Marie
Thank you for your review.
We are really sorry to hear about your frustration, but we’d like to clarify a few important points. Rentoroo is a legitimate rental platform, and all pricing — including the trial fee and subsequent subscription renewal — is clearly displayed during sign-up and confirmed before payment. The renewal charge only occurs if the subscription is not cancelled during the trial period, in accordance with the Terms & Conditions that must be accepted at registration.
Regarding listings, our listings come from landlords, property managers, and estate agencies. We do not own or manage these listings, and their availability can change quickly. Keeping listings up to date is the responsibility of the listing owners; however, we are truly sorry that this was something you encountered.
Thank you once again for your feedback. If you need to contact us, you can do so by filling out the contact form available on our website under the Terms & Conditions.
Kind regards,
Rentaroo Team
Great idea for scamming people
Great idea for scamming people. New subscribers please be aware this website was thought off buy a few clever students wanting to make easy money 🤣🤣🤣 19.99 a month times a few hundred desperate people pays for there beers 🤣🤣🤣 99% of these landlords are estate agents and most are already rented out for the year to students. nice try
1 September 2024
Unprompted review
Reply from Rentaroo
Hello Simon
Thank you for your feedback.
We’re sorry to hear that your experience did not meet your expectations. Rentaroo is a legitimate international rental platform, and our subscription terms and pricing are clearly presented and accepted during sign-up, with the option to cancel at any time in line with our Terms & Conditions.
Our listings come from landlords, property managers, and estate agencies, and availability can change quickly, especially in high-demand rental markets. We understand how frustrating the housing search can be and regret if the service did not align with your needs.
If you have any specific concerns regarding your account or subscription, our support team will be happy to assist you directly you can reach us by filling a contact form on our site under the Terms & Conditions.
Thanks again for your feedback.
Kind regards,
Rentaroo Team
Reply from Rentaroo
Hello Alexis,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentaroo.au.com
It's a fake website
It's a fake website and mentioned free subscription for seven days, but charged me £1.05 on 29/01/24 Here in that fake website, you have to add card information to reveal the landlord phone number, Once you revealed, the number is estate letting agents numbers and obviously you can get those numbers at rightmove without paying penny.All the information shows only let agreed and the information are being taken from rightmove.co.uk. Even they failed to update, the let agreed information clearly marked in rightmove, Don't add your payment and you will get charged £29 after the funny free subscription (anyhow you have to pay £1.05 in UK for this seven days subscription). As there is no negative reviews, so I wrote here all the experience I had yesterday. Don't put your card information and don't pay.
29 January 2024
Unprompted review
Reply from Rentaroo
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
We have tried to contact you via the email you provided to us via Trustpilot, but unfortunately we have not received any response from you. Please reply to our email so we can help you with your case.
We have also reminded you here twice about our email, but unfortunately not received any reply from you yet.
Best regards,
Rentaroo.com.au
Unexpected billing
I had signed up for the free 7 day trial unaware that it would automatically create a billing period at the end. The agent rectified my issue straight away
25 January 2024
Unprompted review
Reply from Rentaroo
Dear Sylvia,
Thank you for bringing this to our attention, and we apologize for any confusion regarding the billing process. We're pleased to hear that our agent swiftly rectified the issue for you. If you have any further questions or concerns, please feel free to reach out. We appreciate your feedback and value your experience with us.
Best regards,
Rentaroo.com.au
Most agents don’t have a clue what this website is.
Rang a real estate agent about a house advertised on the website. Real estate agent had no idea what the website was, nor was the property advertised available for lease.
I find this website a scam, as most of the properties I’ve found aren’t even available. Nor does the agent trust the website. Stay clear.
8 November 2023
Unprompted review
Reply from Rentaroo
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
We are eager to understand more about the specific ads you mentioned in your review so that we can investigate and address the issue appropriately. To help us better assist you, we have requested your contact details so we can get in touch with you. Unfortunately we have not received any contact details from you.
Feel free to contact us via our webpage and our customer service can help you.
Best regards
Rentaroo.com.au
Easy to use.
12 November 2023
Unprompted review
Reply from Rentaroo
Hello Vanessa,
Thank you very much for your kind words!
We are glad to hear that our services have been useful to you.
Have a lovely day!
Kind regards,
Sara
Rentaroo.com.au
Finding a house.
The only thing that I would complain about is every time I tried to apply for a house it kept on saying that email is already in use, so I don't know what I was doing wrong.
20 October 2023
Unprompted review
Reply from Rentaroo
Dear Janet,
We are sorry to hear that you had difficulties when trying to apply for a house. It sounds like there might have been an issue with your email address in the system. If you encounter this problem again, we recommend reaching out to our support team for assistance. They should be able to help you resolve the issue and provide guidance on how to successfully apply for a house.
Thank you for sharing your feedback, and I hope your future experiences with Rentaroo are more seamless.
Kind regards,
Rentaroo.com.au
Communication and updates regarding…
Communication and updates regarding homes that will benefit myself and my children
2 September 2023
Unprompted review
Reply from Rentaroo
Hello Skye Carlo ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Sara
Rentaroo.com.au
What is important to me as soon as possible
As I am nearly homeless person
19 January 2023
Unprompted review
Reply from Rentaroo
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentaroo.com.au
Helpful to find the place for me I will thanks for the good job
I'm still waiting for the house but I understand the good job and working so hard to find the place for me so I'm greatl and apriciated for your team I hope you gonna help me to find the good place for my family
18 September 2022
Unprompted review
Reply from Rentaroo
Hi ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Listings are clear and concise.
16 September 2022
Unprompted review
Reply from Rentaroo
Hi ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
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