Removals Zone Reviews 1,368

DO NOT USE THIS COMPANY!!!! I was quoted £179 for 2 men + 1 Luton van, booked for between 12-1, they arrived at 15:00 and stayed downstairs smoking cigarettes for the first 30 mins, 1 man decided he had an headache and left to go home leaving me with 1 man and a Luton van. Helped the 1 man as felt bad his mate had left him to do all the work on his own, van packed within 2 hours (really only working 1 hour as first hour wasted with 1 man going off sick). Spoke to head office to send another man as clearly would be difficult for 1 man on his own and would clearly take a lot longer, office unable to help and said the 1 man would proceed on his own. Later he was told the price would be £370 (1 man + van x 5 hours). Clearly no discount for the 2 man + van I was supposed to have for £179. Clear scam where 1 man leaves to make the job last longer so you have to pay more. Was told if I do not pay, the driver will unload my items onto the street in the rain. These guys need to be investigated, cannot speak clear English or understand. Full on cowboys. Don’t waste your money, use a reputable firm. I was deceived by their 4.5 rating on trustpilot but these guys are far from it.

The office team were responsive and answered all my calls and messages in the days leading up to the move. They gave frequent updates on arrival time. The moving team from the beginning were polite, cheery and very efficient and fast. They got all my stuff moved in in record time. Perfect!

I wish I'd read all the negative reviews about this company on their google review page before booking them. Unfortunately I'd have to rate this company extremely low due to the amount of time the job ended up taking. Although the two men were very nice and friendly, the job should not have taken 7 hours. I was literally moving a ten minute drive away, and in addition to boxes only had two large items (a washing machine and bed). The method used was one of the men loaded the van while the other carried one box at a time up and dwn the stairs, which was ridiculous. The job ended up costing me £555 when I was originally quoted £179 for two hours. The company advised the job cost extra because it took longer than expected due to having stairs (despite when quoting me advising that I would not be charged more for having stairs, and that there would be no hidden costs). I feel it took 7 hours because of the method used. Having one guy doing the bulk of the carrying, lifting one box at a time, wasted a lot of time.

The gentlemen were quick, organised and careful handling the different items.
Also the quote was very convenient

Dimitr and Anvar made our moving so easy and so relaxful. Very nice service

Dimitar and Krasi were very punctual, the whole move was done very quickly and efficiently.

Prompt, friendly, strong and efficient!

I am extremely disappointed with the service I received from this removal company, particularly their poor customer service and lack of communication.
On 28/02/26, the team arrived three hours late, despite the fact that I had already been asked the day before to change my booking from the morning to the afternoon to accommodate them. Even after adjusting my schedule, they still failed to arrive on time. What’s worse, I was never informed of the delay—I had to chase them myself. When I finally got through, there was no genuine apology offered.
The only positive part of this experience was the delivery team. The movers were professional, efficient, and genuinely helpful when dismantling and handling our belongings. They even informed us that they had already notified the office about the delays, which makes the lack of communication from the office even more frustrating.
Unfortunately, the office staff and phone operators represent the company very poorly. Their customer service skills are lacking, and they seem uninterested in resolving issues.
The biggest issue is that I was charged in advance for a parking ticket due to private parking at my address, yet no ticket was ever provided. Chasing this has been an absolute headache. Every time I contact them, I’m told they will “speak to the driver manager,” but nothing ever happens. It has now been over 14 days—well beyond the timeframe they promised—and I am still waiting. My most recent call ended with them hanging up on me, which is completely unacceptable.
All I am asking for is simple: provide the ticket that I was charged for, or have someone take responsibility and follow up properly.
I am genuinely upset by how I have been treated. This experience highlights how important communication and customer care really are.
I strongly advise others to avoid this company if you want to save yourself the stress, frustration, and time spent chasing basic information.

Krasi. Angel great service!

The guys were great, super nice and super quick I would highly recommend them Dimitri and Amvar.

Great service and brilliant move. Very friendly guys and very honest too. Big thanks to Dmitir and Tsvetan. Professional guys.

Krasi and Ali were amazing . great workman . efficient and hard working guys 10/10

Save yourself some money and go elsewhere. They have caused damages to most of our belongings, and then asked for a lot more money. I genuinely believe the reviews on here are fake, because we have had a friend who’s used them too, and have had the same expierencing. They’ve only recently started getting positive reviews which is quite odd.

All our things packed up very quickly with no fuss. Very friendly service from Krasi and Chris!

Thank you Dmitriy
Very helpfull

Amazing experience, thank you so much Krasi and Krum

The team did a great job, fast reliable and would highly recommend! Anton dimitar was fantastic!

Dimitri and tsvetan were amazing help, without them I would have been moving for hours

Krasi and Kris help us with moving. Really smooth experience, and great help!

Anton and Han were wonderful and so helpful. They were punctual and efficient! They made life so much easier and for a busy day of moving. Would highly recommend