Remitly Reviews 113,721

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 22,144 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, reliability, and ease of use, making money transfers simple and efficient. Many appreciate the competitive exchange rates and low fees, often finding them better than other services, with no hidden charges. The user-friendly app and clear updates throughout the transaction process are frequently highlighted as positive aspects, contributing to a seamless experience. However, some customers also noted issues with transfers being put on hold or delayed, sometimes requiring repeated submission of documents, which caused stress and inconvenience. A few other people also felt that the exchange rates were not always the best compared to other options, and some experienced difficulties with customer service regarding delayed refunds or unclear information.

What people talk about most

Payment

Reviewers mention positive feedback about payment, highlighting the ease and speed of sending money, with... See more

Service

Consumers find service to be positive, with many reviewers highlighting efficient, fast, and reliable money... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's... See more

Price

Users describe positive interactions with price, often finding it cheap with easy and immediate transfers,... See more

Application

People report positive experiences with the app, praising its user-friendly interface, security features, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical at first but I've made several transactions and all went thru flawlessly and the fees are the lowest ive ever experienced. So far im highly satisfied. Makes it so much easier to pay m... See more

Rated 5 out of 5 stars

The opportunity to change the mode of collection. I'm based here in the U.S and I sent money to Nigeria to be collected by myself when I didnt have plan to travel of of the states,when I realized... See more

Rated 5 out of 5 stars

I had great experience using remitly. the transfer process was smooth fast and easy to follow. The app is user friendly and I appreciate the clear updates throughout the transaction. my money was del... See more

Rated 5 out of 5 stars

Remitly has been a blessing to me.I live in Mexico but am from the US. My main bank in in the US. I discontinued my US telephone number and since then I could not do online transfers. I had to use my... See more


Company details

  1. Money Transfer Service
  2. Financial Consultant

Written by the company

The best way to send money internationally - to Asia, Africa, Europe, Latin America and more. Easy, Fast, Affordable transfers anytime, anywhere.

Send money internationally with Remitly

Written by the company

On Time
Know exactly when your transfer is supposed to arrive, and expect it to.
Great Value
A combination of great rates and low fees makes us the affordable choice.
Safe and Secure
We put technology on your side, keeping you safe with state-of-the art security.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

114K reviews

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Asks customers to review

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Rated 1 out of 5 stars

Remitly is a piece of garbage

They put my transfer on hold after i have been using this application for years, consistently sending to a particular recipient for at least one year, monthly. Suddenly they put my transfer on hold; first told me i have to wait 24 hours then told me, we are busy so you have to wait until Monday. This company is a joke.

19 June 2026
Unprompted review
Remitly logo

Reply from Remitly

Hi there, we take reports of unexpected holds very seriously, especially when you have trusted us with your monthly transfers for years. While you can find general details on how our verification reviews work by visiting https://help.remitly.com/hc/en-us/articles/218153403-Why-is-my-transfer-delayed-, we want to get this sorted out for you immediately. We'd need to move this to DM to protect your details, so please connect with us securely via live chat at www.remitly.com/support.

Rated 5 out of 5 stars

I had great experience using remitly

I had great experience using remitly. the transfer process was smooth fast and easy to follow. The app is user friendly and I appreciate the clear updates throughout the transaction. my money was delivered on time without any issues. Customer service was also responsive and helpful when needed. overall I am very satisfied with the service and would recommend Remitly to others for reliable money transfer

19 June 2026
Rated 1 out of 5 stars

Unfair Exchange Rate Changes Within Minutes” or “Misleading Exchange Rates After First Transfer.

used Remitly, and within five minutes, the exchange rate dropped significantly. They first allowed only $500 at the better rate, and when I wanted to send more just minutes later, they offered 1.5 rupees less per dollar. I felt misled by this sudden change. I would not recommend using Remitly for transfers.

21 June 2026
Unprompted review
Remitly logo

Reply from Remitly

I completely understand your frustration and why you feel misled by this experience. When you are in the middle of sending money, seeing the exchange rate drop by 1.5 rupees per dollar just minutes after your first transfer feels incredibly unfair. You expect transparency when managing your hard-earned money, and it is completely reasonable that this sudden change left you feeling disappointed.

I want to apologize sincerely for the negative impact this has had on your trust in our service. I am taking direct ownership of this feedback to ensure our team is aware of how these sudden rate adjustments affect your experience.

We want to make this right and look into the specifics of what happened with your transaction limits. Because we want to secure your private details, we invite you to connect with our dedicated customer support team. We are available 24/7 through both live chat and phone to help resolve this for you immediately.

Please use this link for further assistance:
https://www.remitly.com/gb/en/help

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