Definitely my favourite store!! Eveything in the shop is colour coordinated which makes it so nice to look through and buy, the vintage pieces are so cute and the originals are even better. The costum... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 2 daughters have been faithful customers of Remass for years. The owner/ founder , Danielle , that I met personally was so helpful when I ask via IG message if the shop still has any brand Remass... See more
the best vintage store in brick lane.!! Wonderful and lovely welcoming staff, they are always wanting to lend a hand and compliments. With both vintage items and their own line of designs. Cou... See more
Company replied
clothes are always perfect, so well made and such good quality. the girls who work at remass are always super helpful and are fast at replying when asked for help with sizing, item availability etc. w... See more
Company replied
Company details
Written by the company
Remass is a London-based, community-driven sustainable fashion brand specialising in 90s and 00s vintage clothing sourced from across the globe, alongside original designs created in-house and handmade in London using end-of-line fabrics. We focus on quality, individuality and conscious style - building a brand centred around our growing community of Remass girls who inspire everything we do. Our pieces are timeless, classic and designed to be worn and loved for years. Shop online worldwide or visit us seven days a week at our Brick Lane store: 202 Brick Lane, London, E1 6SA.
Contact info
54 Wolmer Gardens, Edgware, Middlesex, HA8 8QD, London, United Kingdom
- 07984034293
- support@remass.co.uk
- remass.co.uk
4.5
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really happy I found ReMass when I did
Really happy I found ReMass when I did. Such a great experience and will definitely be back for new drops! 🥰
22 July 2023
Unprompted review
Reply from remass.co.uk
Hello Matt,
Thank you for your kind review. We’re delighted to hear that you had such a positive experience with us and that you’ll be returning for future drops.
We truly appreciate your support and look forward to welcoming you back soon.
Lots of love,
The Remass Team
THE WORST COMPANY & INCREDIBLY RUDE STAFF!
THE WORST COMPANY EVER! The staff are incredibly rude and ghastly over email. Additionally, the quality of the clothes is awful too!
They say online that they ‘don't offer returns, [but that they] …can happily exchange our remass original items within 14 days of purchase subject to availability.’ HOWEVER, they also state in their terms of service under section 18 however that ‘These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.’ This is subsequently NOT THE CASE because as per the laws of the UK with regard to refunds, ‘You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.’
Therefore they do not follow the UK governing laws with regards to refunds!!!
I was appalled by the service of this company! I will not be buying anything from them nor recommending remass to anyone!
1 July 2023
Unprompted review
Reply from remass.co.uk
Hello Sarah,
Thank you for taking the time to leave a review. We are really sorry to hear that you are unhappy with the service you have received.
If you are up for it please email team@remass.co.uk so we can make this right with you.
The Remass Team
Do not like the no returns policy…
Do not like the no returns policy especially as an online store
2 July 2023
Reply from remass.co.uk
Hello Anna,
Thank you for your feedback. We offer returns on Remass Originals and exchanges on vintage items within 14 days of purchase.
We’re always working to improve and genuinely appreciate feedback that helps us grow. If you’d still like to get in touch, please feel free to email us at team@remass.co.uk
and we’d be happy to help.
We’d love to welcome you back in the future.
Lots of love,
The Remass Team
The sizing is not reliable
The sizing is not reliable, tiny sizes. I ordered a M in one of the tops (I'm usually a S/M) and it was way too small.
22 May 2023
Reply from remass.co.uk
Hello Noga,
Thank you for your feedback - we’re very sorry to hear the fit wasn’t right for you.
If you’d like to get in touch with us at team@remass.co.uk we would love to make this right for you.
We truly appreciate you taking the time to share your experience.
The Remass Team
Reply from remass.co.uk
Hello Emily,
Thank you for your review - and for your patience.
We’re sorry to hear that shipping felt slower than expected. We always aim to dispatch orders the same or next day where possible, and we continuously review our processes to ensure everything arrives promptly.
We really appreciate your feedback and hope you loved your pieces once they arrived.
Lots of love,
The Remass Team
AMAZING!
The belle top in black is so gorgeous and the quality is really good. I’m normally a size 6-8 so got the small which is 8-10 and it fits perfectly. Definitely will purchase from Remass again!
29 May 2023
Reply from remass.co.uk
Hello Alicia,
Thank you so much for your wonderful review. We’re delighted to hear that you love the Belle top and that the fit was perfect for you. It’s always great to know our sizing guidance is helpful.
We truly appreciate your support and look forward to welcoming you back again soon.
Lots of love,
The Remass Team
💋💋amazing
love the whole remass team & their clothes are sooo cute. perfect experience & super quick shipping!
22 May 2023
Reply from remass.co.uk
Hello Izzy,
Thank you for your lovely feedback. We’re so pleased to hear that you had a positive experience with both our team and your order, and that everything arrived quickly.
Your support means a great deal to us, and we hope to see you shopping with us again soon.
Lots of love,
The Remass Team
Shipping was fast and I love my skirt
Shipping was fast and I love my skirt! Would recommend this shop :)
23 May 2023
Reply from remass.co.uk
Hello Annalise,
Thank you so much for your lovely review. We’re so happy to hear your skirt arrived quickly and that you love it. That’s exactly what we hope for with every order.
We really appreciate the recommendation and hope to see you shopping with us again soon.
Lots of love,
The Remass Team
Fast shipping and delivery
22 May 2023
Reply from remass.co.uk
Hi Sfay,
Thank you for taking the time to leave a review. We’re so pleased your order arrived quickly and everything went smoothly.
We truly appreciate your support and can’t wait to have you back for your next Remass piece.
Lots of love,
The Remass Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.