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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers are really happy with the user experience, finding the products easy to set up and use. Many appreciate the quick delivery and the overall quality of the products, noting their durability and good design. People also find the products to be a good investment, providing relaxation and comfort. However, some people were dissatisfied with product quality, reporting issues like leaks, items not inflating, or heaters failing shortly after purchase. There are also concerns about delivery service, with some experiencing damaged packages, missing parts, or significant delays. The minority of people were dissatisfied with customer service, citing difficulties in reaching support, slow response times, and unhelpful resolutions for product issues.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers expressed satisfaction, praising the ease of... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the good quality, noting that the... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast shipping and quick... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the ease of setup and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a little hard to get ahold of someone in customer service, but once you do they do well. The chat bot from their website says it is passing you onto a “human team member “ but no one ever comes o... See more

Rated 4 out of 5 stars

We received the hot tub in a timely manner however the instruction manual that gets downloaded is generic. My tub has an exterior heater. Most have interior. No mention of how to hook it up. We pl... See more

Rated 4 out of 5 stars

So far, and I say so far because this is our 5th Inflatable hot tub. The other 4 were different brands and quit working. 1 would never heat amd was returned. This one however does heat up and quickly.... See more

Rated 4 out of 5 stars

The Good: Customer Service answered all of my questions promptly and delivery was reasonably prompt. The Bad: The package arrived badly damaged and two of the six filters were damaged to the poi... See more


Company details

  1. Outdoor Furniture Store

Written by the company

Relxtime is a leading brand for inflatable products, offering advanced technology and unique features at an affordable price. While we are renowned for our inflatable hot tubs, our product range also includes inflatable sofas and other outdoor inflatable home essentials. All of our products are designed to provide a relaxing and enjoyable experience, and we offer a variety of accessories to enhance your enjoyment.


Contact info

3.4

Average

TrustScore 3.5 out of 5

232 reviews

5-star
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1-star

Replied to 9% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I bought this with the intentions of it…

I bought this with the intentions of it being an upgrade from what we had before in another hot tub. It's built in pump is convenient but not practical as the filter light has been on since we installed them. The bubbles are half power of what the other hot tub i used to own were. It seems more roomy but actually it's not. For the money we paid...our old hot tub that we paid 275.00 for was more of a better hot tub.

14 October 2024
Rated 5 out of 5 stars

Fast shipping

Fast shipping, fast and friendly response time, no hassel replacement when my spa leaked after first use.
This company does it right: puts the customer first!

14 October 2024
Rated 5 out of 5 stars

Trouble shooting

Was a little worried because heater wouldn't keep up. Once I found the trouble shooting guide on line I figured out it just needed back flushing with a garden hose. i flushed heater out and worked great. Still loving it

8 October 2024
Rated 4 out of 5 stars

Only had it for 5 days

Only had it for 5 days but price is good set up is easy works pretty well. When bubbles are running you'll lose some heat but overall pretty happy with the product this far

7 October 2024
Rated 3 out of 5 stars

Arrived on time set up is a breeze…

Arrived on time set up is a breeze albeit the heater is weak and the air fill port has some slow leak I haven't been able to diagnose just yet I think it's around the threads on the inner portion some Teflon tape should fix that

26 September 2024
Rated 5 out of 5 stars

This was a surprise 41st anniversary…

This was a surprise 41st anniversary present for my husband. He works a hard job outside and I thought with winter coming it would be perfect. It was very easy to set up and the first time we got in it the first words out of his mouth were "why didn't you think of this year's ago!"

12 September 2024
Rated 4 out of 5 stars

The spa is definitely a $400 spa

The spa is definitely a $400 spa. As far as craftsmanship, It's very good. The filtration system is very basic. I have not had it get up to 104 other than one day when the heat was left on all day and it was about 80° outside. How's your internet? The heat drops pretty quickly and then also drops with the bubbles on. All in all, it's a very simple spa. Not a bad purchase and it looks nice If you're trying to just have something simple without spending thousands.

11 September 2024
Rated 5 out of 5 stars

A smooth process

A smooth process. Using the Shop app, the purchase took a minute and the spa arrived a few days later. Have enjoyed it every day since! I'm only three days in, but all is good.

9 September 2024

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