Took three weeks to arrive. It does relieve morning stiffness and pain. Not a cure but definitely helps.
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Review summary
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It relieves the soreness in my shoulders. I don't really have the problem I thought I'd have, but when there is pain the shoulder device provides relief.
I bought the shoulder brace with heat and stimulation with a great deal of hesitation. I have been pleasantly surprised. The product works as advertised, which is not always the what happens with this... See more
Company replied
use it every night watching tv. battery lasts ages.
Company details
Written by the company
Dedication to Wellness!
Contact info
30 N Gould St STE R, 82801, Indian Shores, United States
- +1 727 459-1440
- support@relieflylab.com
- relieflylab.com
2.6
Poor
196 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Huh?
Haven’t even received it yet and you’re asking for a review? It tells me, you have no idea where mine is. Still haven’t received the product order and probably won’t for a week or so.
22 January 2025
Unprompted review
Reply from Relieflylab
Thank you for your feedback. We understand your concern and apologize for any confusion. Let us look into the status of your order and provide you with an update as soon as possible.
Your patience is greatly appreciated, and we’ll make sure to resolve this for you promptly.
Best regards,
Have been waiting 2 months for an order…
Have been waiting 2 months for an order and I keep hearing it’s in transit. Where is a phone number for contact all I see is email contact. Will never order again from this company.
23 January 2025
Unprompted review
Reply from Relieflylab
Thank you for your feedback. We understand your concern and apologize for any confusion. Let us look into the status of your order and provide you with an update as soon as possible.
Your patience is greatly appreciated, and we’ll make sure to resolve this for you promptly.
Best regards,
Poor customer serviceI ordered this product 2 weeks ago and…
I ordered this product 2 weeks ago and it has still not been delivered. Seems like a common theme with this company by looking at other comments.
19 January 2025
Unprompted review
Reply from Relieflylab
Hi Richard,
We have received the feedback and will get back to you.
Best regards
Late delivery
I ordered my product on January 4 and have not received it. So, I can't review the product.
18 January 2025
Unprompted review
Reply from Relieflylab
Hi,
We have received the feedback and will get back to you.
Best regards
Defective can not even turn it on
Defective can not even turn it on! The faceplate was damaged in manufacturing - it is missing a chunk of plastic! I have no idea if it even works since I can't turn it on. I spent top dollar for this item, waited an unreasonable amount of time for it to get here and it now it doesn't even turn on, What a frigin sham.
17 January 2025
Unprompted review
Reply from Relieflylab
Hi Tare,
We have received the feedback and will get back to you.
Best regards
I ordered this product on January 2
I ordered this product on January 2, 2025. I have still not received this product on January 16. I believe I have been scammed. I have no comment beyond this.
16 January 2025
Unprompted review
Reply from Relieflylab
Thank you for sharing your feedback with us. We have received your message and will get back to you shortly to address your concern. Could you please share the requested information so we can assist you further.
Works well
Works well. The combination of heat and massage are a good pair. Appears to be well made.
16 January 2025
Unprompted review
Reply from Relieflylab
Great to hear — thanks for the feedback! 😊
Have not received Yet?
16 January 2025
Unprompted review
Reply from Relieflylab
Thank you for sharing your feedback with us. We have received your message and will get back to you shortly to address your concern. Could you please share the requested information so we can assist you further.
Terrible device
Terrible device. Essentially a very mild heating pad with a slight vibration. Doesn’t work for me and have to send back to China for refund ( at my expense ). Awful service. Dont waste your money.
Excerpt from their customer service dept:
“Should this not be acceptable to you, we are prepared to offer a 30% refund as an alternative.
Consignee: Chen Chuchu
Receiving Address: The right side of the 1st floor, Mingmen Lisa Leather Factory, Luogangqi Road East
Road, Junhe Street, Baiyun District, Guangzhou City, Guangdong Province”
15 January 2025
Unprompted review
Reply from Relieflylab
Thank you for taking the time to share your feedback regarding your experience with our device and service. We understand your concerns and regret any inconvenience you may have faced.
Your feedback is highly valuable to us, and we will thoroughly review the situation to ensure it is addressed appropriately. A team member will get back to you shortly with further updates or resolutions.
We appreciate your patience and understanding as we work to improve our service.
Best regards,
Relief hasn't arrived yet. It arrived today 1/15/25
I ordered the unit to help with my sore shoulder but it's been almost 3 weeks and the unit according to the tracking number maybe in the air or in some place near the airport. I would give you a review but I have to get the Reliefly 1st.
Update 1/15/25: the unit arrived today and I was able to use it. So far, seems like it's working as designed.
14 January 2025
Unprompted review
Reply from Relieflylab
Thank you for reaching out and sharing your feedback. We sincerely apologize for the delay in the delivery of your unit. We understand how important this is to you, and we are currently looking into the situation.
We will provide you with an update as soon as possible. Your patience and understanding are greatly appreciated. If you have any further questions or concerns in the meantime, please don’t hesitate to reach out.
Ads say 2-4 days shipping
Ads say 2-4 days shipping, ordered 1/1/25, still in China. Tried all email addresses, phone numbers and no response. Have my money but no response from them. Getting ready to file any kind of complaint so others don't get stuck losing money for trying to get pain relief. Some of us struggle to even be able to afford anything. Not right
13 January 2025
Unprompted review
Reply from Relieflylab
Thank you for reaching out and sharing your feedback. We sincerely apologize for the delay in the delivery of your unit. We understand how important this is to you, and we are currently looking into the situation.
We will provide you with an update as soon as possible. Your patience and understanding are greatly appreciated. If you have any further questions or concerns in the meantime, please don’t hesitate to reach out.
I purchased two braces because both of…
I purchased two braces because both of my shoulders are messed up. The braces heat good and vibrate pretty well they don’t work at all for bracing.
13 January 2025
Unprompted review
Reply from Relieflylab
Thank you for sharing your valuable feedback with us. We truly appreciate your patience and understanding. We will review your concerns and get back to you as soon as possible with the next steps.
Please let us know if there’s anything else we can assist you with in the meantime.
Very nice device
Very nice device. Need to adjust velcro so it fits snug to your shoulder but once you get it fitted right, it works great
13 January 2025
Unprompted review
Reply from Relieflylab
Great to hear — thanks for the feedback! 😊
Weak plastic construction
The long fingers broke after only two uses. Can't handle being under pressure.
3 January 2025
Unprompted review
Reply from Relieflylab
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Your comments are valuable to us, and we will review the issue to ensure it is addressed promptly. If you would like further assistance or a resolution, please let us know.
You advertise free shipping on your…
You advertise free shipping on your website and then you go ahead and charge me over $22 shipping and when I confront you, you say oh yeah we changed the policy and we just haven’t updated our website. How do you think a person would feel? Scammed
25 December 2024
Unprompted review
Reply from Relieflylab
We sincerely apologize for any confusion and frustration this has caused. Your feedback is incredibly valuable to us, and we’ll be addressing this issue promptly. Our team will review your concern and get in touch with you shortly to resolve this matter. Thank you for bringing it to our attention.
The heat setting its lukewarm at best
The heat setting its lukewarm at best, was expecting a bit more.
10 January 2025
Unprompted review
Reply from Relieflylab
Thank you for sharing your valuable feedback with us. We truly appreciate your patience and understanding. We will review your concerns and get back to you as soon as possible with the next steps.
Please let us know if there’s anything else we can assist you with in the meantime.
Was charged for the product but never…
Was charged for the product but never received it.
10 January 2025
Unprompted review
Reply from Relieflylab
Thank you for bringing this to our attention. We apologize for the inconvenience. We have received your feedback regarding the charge and the non-receipt of your product. Our team is currently investigating the issue, and we will get back to you as soon as possible with a resolution.
We appreciate your patience and understanding. If you have any further questions or need immediate assistance, please feel free to reach out.
False Advertising
I purchased the Arm Sleeve in hopes of relieving just a little of the pain that I experience 24/7. Not being able to sleep much at night because of the pain in my right shoulder I was hopeful for a little relief. The advertising is misleading as it hasn’t reduced any of the pain I’m going through. Whilst I realize I probably need to have surgery to solve my problems your Ad makes it sound like it helps everyone which is not the case. Wouldn’t suggest anyone with any sort of severe shoulder pain buy one of these, save your money.
3 January 2025
Unprompted review
Reply from Relieflylab
Thank you for sharing your valuable feedback. We are here to resolve your issues and assist you further.
Like many others
Like many others! Haven't received yet or heard from at all. I see lots of disappointed customers
9 January 2025
Unprompted review
Reply from Relieflylab
Thank you for reaching out and sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced. Your feedback is valuable to us, and we’re committed to resolving this issue promptly.
Our team will get in touch with you shortly to provide an update and address your concerns.
Thank you for your patience and understanding.
Best regards,
Good item if it fits
I bought the knee support but it kept falling down so I contacted Reliefly for details to return. The options were a refund of 20% and keep the item, a 70% store credit and keep the item or return for a full refund. I had no use for it so I opted to return for a refund. I did not realise that the item would need to be returned to China which cost more than £12 from the UK. I returned it anyway and it was received over a week ago but still no refund. I know that the usual feedback to reviews will ask for an order number so here it is Order Number #8143
PLEASE REFUND ASAP!
After waiting another 2 weeks since this review and providing all the details requested I am now being ignored. Don't fall for their scam!
3 December 2024
Unprompted review
Reply from Relieflylab
Thank you for reaching out and sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced. Your feedback is valuable to us, and we’re committed to resolving this issue promptly.
Our team will get in touch with you shortly to provide an update and address your concerns.
Thank you for your patience and understanding.
Best regards,
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