DO NOT USE RELIABLE PARTS!! DONNA LIES!
DO NOT USE RELIABLE PARTS!!! DON'T LISTEN TO DONNA!!!
If I could give zero stars I would. Never order from this company. Sorry about the length of this review/rant, but I feel it's justified.
I called Bosch on March 2 to get a replacement handle for my dishwasher. The guy told me it was actually the entire control panel since the handle was built-into it. And it was going to cost about $230. But unfortunately it was on backorder and I wouldn't receive it till mid-late April at the earliest.
Did some online searching. And found what I thought was the part on Reliable Parts website. I called them, which took me three (3) tries before someone answered. Talked to a woman named Donna. She confirmed the part number I was looking at was correct and said "Good news we have one in stock at our Ontario warehouse. It'll take a couple days to get it from there, but you should get it in the next week or two. I'll send you a confirmation email of the order and you should get a courier tracking number in the next day when the label is made".
March 9, I emailed her back and said "Hi, haven't received a courier tracking number yet. Any update on this?" No response!
March 18, emailed her again asking for order confirmation. She replied almost immediately with this exact email.
"Good morning, Good news! It looks like your part has come in today and should be shipped out and you should receive in the next day or 2. You should get a tracking emailed to you at some point when it is labeled and ready to go. Have a great day!"
March 26 (Today) still no part or courier. I sent another email.
"Hi Donna,
Still haven't received the part, or even, a courier tracking update on when I can expect this delivery.
I'll be honest, I'm starting to get a little frustrated. I fully expected to receive this in a week or so when I first ordered it. It's been almost a month with little to no info. "
Again, she replied almost immediately with:
"I understand but on special orders it typically takes 2-4 weeks. Your part is in stock at Bosch so hopefully showing up in the next week. Parts that are special order never only take a week, always 2-4 and sometimes a little longer. We have no stock in our warehouses so are waiting for Bosch to send it out."
I responded with
"Yeah no that's not right. Because I when I told you I called Bosch the morning of March 2 when I ordered with you but they didn't have any in-stock. You said I quote "Good news our warehouse in Ontario has one left in stock". And that was true because I looked online as I was on the phone with you after you gave me the exact part number, and there was one (1) in stock.
This is why I ordered through you, and not though Bosch directly, even though it cost more. You said it would take a couple days to get it from the warehouse and ship to me in the coming days.
So either you didn't have it in stock and took my money as payment for delayed delivery. Or for all I know this is a total scam.
I literally have your email from last week saying it was "ready to ship out and I would get a courier tracking number. And have the part in the next day or two."
I don't know why you feel the need lie and don't say you're not because I have emails to prove it. You can simply be honest and say you didn't have the part in stock. I understand sometimes online stock checks aren't accurate. But you literally lied to me last week.
So I want someone from Reliable Parts management to contact me about this. If I don't receive a email or phone call from someone higher up in the corporate chain in response to this, I will be contacting the Better Business Bureau to file a complaint about Reliable Parts and basically claiming this is complete fraud.
And I will be taking this entire email thread to my local Reliable Parts store and let them deal with this, because this is beyond ridiculous.
Thank your time...I will be awaiting a response from a corporate."
She just responded with an email saying "OK, but if there was no stock when you ordered at Bosch there is now. We do not typically have these panels in stock" and proceeded to send me a screenshot from the Bosch website showing it in stock.
I responded with "I need someone in Reliable Parts management to contact me. I will be waiting to hear from them. Thank you"
So, I feel I just got scammed out of $285 and will never see this part for my dishwasher or money again. And now I'm going to have to buy it AGAIN through Bosch.
I know I sound like a complete "Karen" right now. But reading the reviews below, it sounds like I'm not the only one with this kind of treatment. To be completely honest, I don't care if I have to wait for my part. It's the blatant lies that really get my blood boiling.
So, yeah, never use "UnReliable" Parts.