Pretty simple to use but there don’t have the any control over the chain using BCS chain with third part partners for approval and according to customer service there is no guarantee to any transactio... See more
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See what reviewers are saying
Due to exchange withdrawal limitations, I have done two transactions, and both of them went successfully. For Relaypey users, the most important thing should be patience. The 25-minute timer shouldn't... See more
Excellent service Have been using relaypay over 1 year now. Almost every transaction went smoothly and completed within seconds The only one time I had a delay and that was due to an issue on my r... See more
"It Just works" Extremely impressed with Relay Pay, it made receiving an AUD payment from crypto simple. Start to finish it was less than 30minutes to set up an account, verify and have the money i... See more
Company details
- Cryptocurrency Service
- Currency Exchange Service
- e-Commerce Solution Provider
- Money Transfer Service
- Non-Bank Financial Service
- Payment Service
About RelayPay
Written by the company
RelayPay is a payments FinTech company based in Sydney, Australia. We won the Finder Innovation Award for Banking and Payments in 2023 and have processed over 150M AUD since inception.
📈Grow your business — accept #crypto, get paid in dollars.
💳Pay any #BPAY bill with crypto.
🏦Easy crypto to AUD bank transfers.
RelayPay is an authorised representative of an Australian Financial License (AFSL) for Non-Cash Payments. And registered with AUSTRAC as a Digital Currency Exchange services provider and Independent Remittance Dealer.
📈Grow your business — accept #crypto, get paid in dollars.
💳Pay any #BPAY bill with crypto.
🏦Easy crypto to AUD bank transfers.
RelayPay is an authorised representative of an Australian Financial License (AFSL) for Non-Cash Payments. And registered with AUSTRAC as a Digital Currency Exchange services provider and Independent Remittance Dealer.
Contact info
Kent Street, 2000, Sydney, Australia
- support@relaypay.io
- relaypay.io
You should know
4.3
Excellent
242 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast crypto to bank account conversion
45 minutes from time of opening RelayPay account (including ID Verification) to receiving the money in my bank account. Used ETH (Coinbase wallet) to AUD, quick conversion time and good rates, will use again!
23 November 2021
Reply from RelayPay
Thanks, Johnny! We are glad to hear you had an excellent experience using RelayPay :)
When you havent done relaypay before…
When you havent done relaypay before and you have a certain amount of time to do it, it's rushed. Maybe add a couple of practice runs .
20 November 2021
Reply from RelayPay
Hey, sorry that you had some difficulties navigating the site. We are always ready to improve to give our users the best customer experience. Any further feedback would be great! :)
Reply from RelayPay
Thanks for your feedback, Sean!
Easy process and it works!
Easy process and it works!
ID verification took surprisingly long (1 week).
Limited coins that bills can be paid with.
12 November 2021
Reply from RelayPay
Thanks for sharing your feedback, Nick.
We had a technical issue related to the ID verification process which is solved now. Apologies it took so long to get verified.
Easy crypto funds transfer from…
Easy crypto funds transfer from Coinbase to my Bank Australia
account,
12 November 2021
Reply from RelayPay
Thank you for using RelayPay!
Smooth and easy to understand UX with…
Smooth and easy to understand UX with fast transaction confirmations
8 November 2021
Reply from RelayPay
Thanks for your feedback! Happy to hear you had a great experience using RelayPay :)
Reply from RelayPay
Thank you for your feedback! We are glad you enjoy our services.
Reply from RelayPay
Thank you, Andrew, for your kind words!
Reply from RelayPay
Thank you for your feedback!
Potentially very good
Potentially very good. Only used once so far, but it was pretty smooth
2 September 2021
Reply from RelayPay
Thanks, Glenn, we are glad you had a seamless experience.
Great service! Keep it up
Great service! Keep it up! Customer Support is also quick. When things dont go well, customer support helped!
1 September 2021
Reply from RelayPay
Thank you for your feedback, Nik :)
When I receive my withdrawal s I…
When I receive my withdrawal s I applied for I will give u a 5 star
23 August 2021
Reply from RelayPay
Hey Ian, thank you for your review!
If only the banks weren’t soo difficult…
If only the banks weren’t soo difficult to deal with this transaction would have been a breeze 👏🪶
15 August 2021
Reply from RelayPay
Thank you for your feedback, we are glad to hear that you had a seamless experience using RelayPay :)
Thumbs up!
Loved their user interface, it's so user-friendly. I also had an issue awhile back in regard to a BTC transaction and their customer support, assisted me immediately. They're knowledgeable and efficient. Great customer experience received!
12 August 2021
Unprompted review
Reply from RelayPay
Thank you, Sophie, for your kind words! We are happy to have you as a RelayPay customer.
Hi lina,how are you sorry i made afew…
Hi lina,how are you sorry i made afew mistakes in the last message i wrote.thanks for your help today with the crypto iam new to it i know abit about it.iam sure if iam stuck that i can ask you for some advice.thanks again for guiding me throught it.thanks lina.tim spaight.
3 August 2021
Unprompted review
Reply from RelayPay
No problem, Timothy, always happy to help!
Professional service
I spoke to a young lady named Lina Lukosiunaite early this morning, i was concerned with a transaction in regards to my crypto account with affluent trade.
Lina explained the process of transactions with RelayPay giving me a better understanding how a transaction works with RelayPay and the involvement of processing.
I had a query and it was responded to immediately with a professional attitude and friendly advice. Lina Lukosiunaite took her time to provide the information I was looking for. The matter hasn't been resolved on the other end with affluent trade, however I've learnt some valuable lessons.
Thank you Lina Lukosiunaite
Thank you
Mark
29 July 2021
Reply from RelayPay
Hey Mark, thank you for your kind words! It was my pleasure to talk to you and help you in any way I could.
Relay Pay gets it done
Relay Pay gets it done. Low fees, Fast, and connected with a trusted friend.
28 July 2021
Reply from RelayPay
Thank you so much for taking the time to leave the feedback! We love to know that our customers enjoy what we do.
Reply from RelayPay
Hey Raj, we are glad you enjoy using our services :)
The transaction was efficient and quick…
The transaction was efficient and quick and follow up service on a question was excellent - seems to be Australian focus which provides confidence on understanding local issues
27 July 2021
Unprompted review
Reply from RelayPay
Thank you for your feedback, our customers are our priority!
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