Reima Reviews 148

Would definitely give this company 0 stars

Their customer support is the worst thing I’ve ever seen in my life.

They refuse to just pick up the phone and make a call which could easily resolve the issue instead they respond to a email in 48 plus hours

It’s now been over a week since the issue started and they have made absolutely 0 progress.

Hello Reima,
I am extremely disappointed with the lack of resolution regarding my refund.
It has now been two months, and the refund still has not been reflected on my credit card. This delay is completely unacceptable, and I have received no clear explanation or timeline from your team.
I am formally requesting that this matter be resolved immediately. If the refund is not processed without further delay, I will have no choice but to escalate this issue and take the necessary next steps.
Please confirm when the refund will be issued and provide proof of processing.

I expect a prompt response.

Awful costumer service, non existent. Do not shop here, Reima is a scam.

I tried contacting Reima’s customer service several times regarding an issue with my child’s shoes, but no one ever responded. It’s been weeks, and I only received one automated message saying they were busy — after that, nothing.

What’s worse, I left an honest review on their official website, confirmed my email, and even got a confirmation notice - but the review was never published. It really feels like Reima only shows positive feedback and hides anything critical.

This is very disappointing for a brand that claims to care about quality and customer satisfaction. I expected better communication and transparency.

I've purchased a lot from Reima for my kids. The primary reason has been that they put an emphasis on non-toxic materials, like flourocarbon-free water and dirt repellent, etc. The style of the clothes is also good, and it's nice to have a scandinavian touch, and the care that comes with it, when all US clothes look the same (which are mainly asian imports). I've also had good luck with the returns department, when the things don't fit right.

I ordered and paid for a pair of snowpants for my grandson from this company on 11/6/25. They had to be exchanged for size and were returned immediately. I was actually charged for the exchange item until they received the original item back....which were promptly returned. The replacement item was shipped. The courier delivered the item to someone else's house as shown in their proof of delivery photo. Contacted Reima CS immediately the day of misdelivery. Reima indicated that I had to initiate a claim with the courier. WRONG!! Courier indicated vendor must initiate the claim. Multiple emails followed because you cannot contact this company via telephone. Requested replacement snowpants to be shipped in the interim. Absolutely did not happen. TODAY, 12/28/25, almost 2 months later another Reima email indicating they're sorry, and we're issuing a CREDIT for the original purchase to buy something else. The snowpants have long been replaced elsewhere. I don't want a credit, I want a refund for an item that was never received. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN. BUYER BEWARE!!!!!

I don’t think anyone actually works in the customer service department. The phone numbers disconnect me and I have emailed and filled out their website form daily for a week with no response. My package never arrived and I have no hope of reaching anyone who can help.

Order: CA4409
Zipper was defective so we contacted support. Several weeks went by without hearing from them. We followed up three times before getting a reply. They declined the warranty claim even after showing the failed zipper. Terrible quality products. Even worse customer service. Stay away from them.

I purchased a winter jacket for my son, and soon as he started wearing it the zipper was catching in the fabric every time. I reached out to them and sent photos since it was obviously a defect in the sewing. After 3 emails I finally got a response telling me that it was outside the return time frame and therefore could be 'wear and tear'. The coat was purchased in Aug and not worn until December... Who would be wearing a winter coat in the summer. I would never purchase from them again.

Absolutely awful customer service / customer experience.

Like e-commerce in the 1990s...

Import duties, impossible to return items, unhelpful customer support

Be very mindful of import duty charges. They are not upfront about it. I ended up paying GBP 127.46 as import fees (included Government fee and UPS handling fee) for an order worth Euro 360.
Would have not placed the order if I knew about it. Also have a look at refund policy. It will be very costly if you have to return any item.
All in all this will be my last order ever from Reima.

[Edited after receiving the items] Out of 7 items ordered only 6 arrived. The package was teared on the side and someone tried to poorly wrap it with a packing tape. Not sure if it is Reima or UPS problem.

I have bought a booties for my toddler and he wore them couple of times and they completely torn apart. I tried to reach customer service multiple times but there were no response whatsoever.

This is the worst company to deal with! Unreliable customer service.

Do NOT order from this company. Order locally. They have customer service from a third party who never responds. They lost my $800 order and it's been a month and no refund. I am speechless.

Ordered a down jacket for my son. I noticed the size on the jacket did not match the label which made a lot of sense why it looked huge on him. I was also missing the second item that was purchased at the same time. The package arrived with multiple layers of packing tape in a bag which was very poorly wrapped. Contacted customer service several days ago now and still no word.

Never buy anything from them it’s just a lot of trouble asking for change for smaller one it’ a has been to month and did not receive it yet

I ordered rain jackets and pants and three pairs of boots. In the package, I only received the rain jackets and pants. After nearly three weeks of supposed investigation, they say they were all shipped together and that they aren't doing anything more about it. I feel like they just stole my money. I will NEVER order from them again. Extremely unhappy with the whole experience.

I’ve been a loyal Reima customer for years and genuinely love the products but experienced a very bad case of customer service with my recent order. My $225 order arrived missing the $25 beanie (the only sale item in the cart). Customer service at reimaus.com refused to issue a refund or send a replacement and told me to file a carrier claim. I’m speechless. I paid the money, but never received the product from Reima. This is not the standard I expect.

Unfortunately I didn’t check this website before ordering with Reima. Like many others based in the UK, I discovered that Reima don't fairly disclose customs fees when shipping to the UK when I received at UPS invoice for £85. Customer service was patronising and unhelpful. Avoid and buy alternative barefoot shoes from Happy Little Soles instead.

Buyer beware. Missing items from order and patronizing customer service led me on a wild goose chase. They won't refund the items I never received. I was forced to file a claim with credit card company.

-Bought two sale items with "free shipping" a little over four months ago.
-Was notified via UPS that I owed $112 in shipping in order to receive item
-Informed Reima I was refusing this item (obviously), sine shipping fees were higher than what I had purchased
-Reima informed me the UPS bill was paid. The words "taken care of" are used over and over again...
-I accepted item
-Received $112 invoice from UPS days later
-Emailed Reima with charge, they said that is a mistake, ignore it, it's been paid
-Received another notice from UPS, Reima said this is a mistake, do not worry!
-Received a late fee from UPS, forwarded to Reima who said they would "investigate"
-Received calls and mail notices from a COLLECTIONS AGENCY that I had been sent to for non-payment
-Reima says don't worry we will take care of it, just ignore it!
-I BEG them to help me clear my name from collections, and even forward months worth of communication of Reima explicitly telling me I didn't have to pay any invoices to an email address at the collections agency, but it does nothing
-weeks and weeks of nothing, nothing. I email Reima constantly (there is NO USA customer service number to call) and someone named Von responds... eventually... to say "rest assured we are dealing with this very important issue!" and then proceeds to do... nothing... and never contact me again. until I email again, at which point, he writes me the same ridiculous email saying not to worry. Over and over again.

I ended up paying the collections fee of $120. But it's now on my credit report, in fairly permanent state, and I'm looking into legal options. And obviously now I'm trying to get Reima to reimburse me for this, and they have now utterly ghosted me and I don't ever get a response.

without question, the WORST shopping experience of my entire life. And it's still ongoing.

The unintentional comedy is when Von from Reima emailed me this nugget: "Please rest assured that we have successfully resolved this same issue for other customers, and we are fully committed to ensuring your name is removed from collections as well."

...i.e. this happens all the time.

This the last I heard from him, in mid-may, a month ago. No one responds to me anymore.