Reilly The Titanium Bike Co. Reviews 184

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, describing them as stunning, pure perfection, and a joy to ride. The staff and customer service are frequently highlighted as outstanding, with people appreciating their helpfulness, knowledge, and personalized approach throughout the buying process and after-sales support. Consumers are very satisfied with the service, noting the team's flexibility, excellent communication, and efficiency in ensuring a smooth experience. The bikes are often described as amazing, built to last, and performing superbly, with many customers expressing their delight with the ride quality and overall design.

What people talk about most

Product

Users describe positive interactions with product. Many customers express delight with their bikes,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers praise the team's knowledge,... See more

Service

Clients share positive opinions on service. Many reviewers highlight the brilliant and exceptional service,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the exceptional build quality,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Now that I have been Audaxing for approx 3 years, I understand what I need from a bike. Buying a new bike, was made super-easy by Reilly as they understand the Audax and long distance cycling scene.... See more

Company replied

Rated 5 out of 5 stars

The team at Reilly have been outstanding from the moment I initially contacted them right through design / custom anodising to after sales. Even gone above normal service and helped me source a 3d p... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my Reilly! The build quality is insane - pure titanium perfection. Every detail feels premium and the ride is smooth, powerful, and fast as hell. The whole buying experience was top-no... See more

Rated 5 out of 5 stars

Always great service from Reilly, buying a bike or bikes! from them makes ordering parts so much easier, one always knows your getting exactly the right part at a fair price delivered quickly and with... See more

Company replied


Company details

  1. Bicycle Store

Written by the company

REILLY, THE TITANIUM BIKE CO. Designed by cyclists for cyclists. With a rich framebuilding heritage and over 25 years of experience crafting titanium frames, our best-selling gravel and road bikes deliver beauty, comfort and speed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

184 reviews

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Rated 5 out of 5 stars

Reilly very good ;) oil be beck

Very quick to answer questions,and very helpful with advice .Lovely to deal with and the bike itself WOW,so comfortable.The little details stand out.Best bike I have ridden even when racing back in my day

14 September 2023
Rated 5 out of 5 stars

Gradient experience

Staff were patient,listened to my specific needs and kept me updated during the ordering/build process .I have received a wonderful machine with a ride and build quality I have never experienced in over 50 years of cycling .Comfort and ease of use were my priorities,this bike has exceeded my expectations and I'm looking forward to many more years of cycling knowing I will never have to buy another bike ,highly recommended.

30 October 2023
Rated 5 out of 5 stars

Comprehensive website with easy to…

Comprehensive website with easy to select options. I was then able to approach a local stockist the BIA Hub in Twyford where I discussed options with them. The bike was delivered and inspected within 2 weeks, and it is great.

17 October 2023
Rated 5 out of 5 stars

Reilly Gradient

For the initial contact with Reilly, contact with Phil has been brilliant. Nothing was too much trouble and no question too daft, he was always willing to help, I was kept up to date with regular email communication.

26 October 2023
Rated 5 out of 5 stars

Excellent

Excellent service and they emailed me to confirm it was the correct part for my bike. Perfect!

4 October 2023
Rated 5 out of 5 stars

Reilly never cease to impress

Reilly never cease to impress with the work they do and the support the customers get through the life of the bike.
My 600SLD had a little bit of surface finish trouble but Neil and co leapt into action and have rebuilt her! The bike is 7 but looks like it just came out of Neil's carbon wonderland. Top work guys. As always.

27 September 2023
Rated 5 out of 5 stars

Second reilly

Second frame I’ve bought quality is outstanding as always .
Phil is always so helpful and the service is second to none.

27 September 2023
Rated 5 out of 5 stars

Fantastic service from my first…

Fantastic service from my first enquiry. Phil was able to arrange a small change I asked for without hesitation. As for product…in 36 years I have never seen such quality workmanship , or ridden such superb bike. Thank you!

20 August 2023
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