Never again sadly. Placed an order, and had not heard anything for 4 weeks, despite the delivery date passing. Had to talk to the Bot system for answers, which also took an extremely long amount of ti... See more
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I was very pleased. My tire-wheel combination (Dezent wheels / Pirelli tires) arrived with no problem. The tires came correctly installed for right and left side wheels (uni-directional tires). There... See more
Company replied
Pros: – Low price Cons: – Long delivery time – Split deliveries: Rear tire arrives one week earlier than the front tire, even though both are displayed as in stock. – Incorrect delivery – L... See more
We are waiting since 1 month of our order. Payement of 900€ done by order. Afterwards no communication possible. Their customer service is somewhere out of Germany , after finally could through the... See more
Company replied
Company details
About reifendirekt.ch
Written by the company
Reifendirekt.ch ist Ihr persönlicher Online-Spezialist für Reifen aller Marken und aller Größen. Suchen Sie für Ihr Fahrzeug den passenden Reifen im einzigartig riesigen Sortiment, egal ob für Kleinwagen oder Limousine, ob für Motorrad oder LLKW, Sie finden immer den passenden Reifen zum günstigen Preis.
Schnelligkeit ist Trumpf bei Reifendirekt.ch: Aus dem Netz direkt auf die Straße. Auch in den saisonalen Spitzenzeiten im Frühling und im Herbst ist der Online-Reifenhändler jederzeit lieferfähig durch eine riesige Reifenauswahl direkt am Lager.
Ein beispiellos breites Sortiment an Reifen und Autozubehör bietet Reifendirekt.ch in vielen Produkt-Kategorien an, wie zum Beispiel:
- Pkw-Reifen,
- Motorradreifen,
- Transporterreifen (Leicht-Lkw),
- Reifen für Elektrofahrzeuge,
- Alufelgen und Stahlfelgen,
- Kompletträder (vormontierte Reifen auf Felgen)
Die Delticom AG als Betreiber von Reifendirekt.ch gehört mit Online-Reifenshops in mehr als 40 Ländern zu den Internet-Pionieren. Seit der Jahrtausendwende 1999/2000 ist das Unternehmen mit einem umfassenden Reifenangebot online für Sie da.
Ein weitreichendes Netzwerk an Montagepartner-Werkstätten bietet zudem allen Kunden bereits während der Bestellung die Möglichkeit, die neuen Reifen direkt zum Montage- Fachmann schicken zu lassen.
Contact info
Hedwig-Kohn-Straße 1, 31319, Sehnde, Germany
- 0315282272
- reifendirekt.ch@delti.com
- reifendirekt.ch
1.8
Poor
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The delivery was 1 day later.
17 January 2025
Reply from reifendirekt.ch
Dear Mr Wedlechowicz,
Thank you for your feedback, and we sincerely apologize for the delay in your delivery. We understand how important it is for our customers to receive their orders on time, and we're sorry for any inconvenience this may have caused.
We are continuously striving to improve our services, and your input is invaluable in helping us achieve that. We appreciate your patience and understanding, and we are committed to ensuring a better experience for you in the future.
Should you have any further questions or concerns, please feel free to reach out to us directly.
Thank you for your understanding.
Reifendirekt.ch Team
Fast reaktion good qualiti so far
Fast reaktion good qualiti so far. possibility to chose the mechanik.
15 January 2025
Reply from reifendirekt.ch
Sehr geehrter Herr Witt,
vielen Dank für Ihre erfreuliche Nachricht. Wir sind sehr dankbar für Ihr positives Feedback. Auch bei Ihrer nächsten Bestellung werden wir unser Bestes geben, um Ihre Zufriedenheit sicherzustellen.
Viel Spaß weiterhin beim Einkauf in unserem Shop.
Mit freundlichen Grüßen,
Reifendirekt Team
Orders missplaced
Orders missplaced, money taken, no info given. an absolute catastrophe. its january and i still couldnt put winter tires on. pure and unadultered incompetence
2 January 2025
Reply from reifendirekt.ch
Dear Mr. Kristijan,
We would like to apologize for the inconvenience caused.
Due to the large number of orders received, there were delays, which caused a longer delivery date.
We will check your order and inform you as soon as possible.
Thank you in advance for your understanding
Surely they can improve the service
I placed an order with Reifendirekt on December 18th, expecting delivery between December 30th and January 5th. Unfortunately, the delivery has not arrived yet, causing significant inconvenience. I am extremely disappointed with the lack of reliability and communication regarding my order status. This experience has been far from satisfactory.
5 January 2025
Reply from reifendirekt.ch
Dear MR. Elio,
We will check your order with transport company and inform you as soon as possible.
We apologize for any inconvenience caused.
Thank you,
Kind regards,
Ordered products were never sent
Order placed on 16.1, still not sent. I already received two emails that it will be sent „in three days”. That’s a joke, not a service
16 December 2024
Unprompted review
Reply from reifendirekt.ch
Sehr geehrter Maciej Rawiński,
wir möchten Sie bitten, uns die Bestellnummer zuzusenden, da wir Ihre Bestellung leider ohne diese Nummer nicht in unserem System finden können. Sobald wir die erforderlichen Informationen erhalten, werden wir Ihnen gerne eine Lösung für das Problem anbieten.
MfG,
Reifendirekt Team
Did not receive what I paid for
I bought four tyres but only received three. No response to my two messages to the seller, impossible to try to speak to someone by phone (I hung up after more than an hour of waiting in vain).
I had to open a formal complaint with my credit card company.
28 November 2024
Reply from reifendirekt.ch
Dear Sir,
We would like to apologize for the inconvenience caused.
Due to the large number of orders received, there were delays, which caused a longer delivery date. We have informed the relevant warehouse department to check your order as soon as possible.
Thank you in advance for your understanding
Reply from reifendirekt.ch
Sehr geehrter Herr Marcus,
vielen Dank für Ihre positive Nachricht. Wir haben uns sehr darüber gefreut. Auch bei Ihrer nächsten Bestellung werden wir alles für Ihre Zufriedenheit tun.
Weiterhin viel Freude beim Einkauf in unserem Shop.
Delivery very fast
18 December 2024
Reply from reifendirekt.ch
Sehr geehrter Herr,
vielen Dank für Ihre positive Nachricht. Wir haben uns sehr darüber gefreut. Auch bei Ihrer nächsten Bestellung werden wir alles für Ihre Zufriedenheit tun.
Weiterhin viel Freude beim Einkauf in unserem Shop.
No way to get information
No way to call 123 pneus (more then 5 hours on the phone without an answer) to get information about an article that is yet not delivered ( 18 days ) . it was mentionned to be delivered 5 days ago. the tracking doesn't work, no way to know where my things are.
I am a regular client since 2013
9 December 2024
Unprompted review
Reply from reifendirekt.ch
Sehr geehrter Herr,
wir möchten uns für die enstandenen Unannähmlickeiten entschuldigen,.
durch die große Anzahl von eingegangenen Aufträgen kam es zu verspätungen, was zu einem längerem Liefertermin verursacht hat.
Ihre Bestellung wurde storniert, da wir sie nicht ausliefern konnten.
Wir erstatten Ihnen den Betrag so schnell wie möglich zurück.
Mit freundlichen Grüße
My tire-wheel combination arrived just as ordered
I was very pleased. My tire-wheel combination (Dezent wheels / Pirelli tires) arrived with no problem. The tires came correctly installed for right and left side wheels (uni-directional tires). There was plenty of air pressure for easy adjustment to correct pressures. I also appreciated the TUV / Gutachten paperwork, which I hope will assist when dealing with vehicle inspections.
8 December 2024
Reply from reifendirekt.ch
Sehr geehrter Herr Mark Johnson,
herzlichen Dank für Ihre erfreuliche Nachricht. Es freut uns sehr, dass Sie zufrieden sind. Auch bei Ihrer nächsten Bestellung werden wir alles daran setzen, Ihre Zufriedenheit sicherzustellen.
Viel Spaß weiterhin beim Einkaufen in unserem Shop.
Mit freundlichen Grüßen,
Reifendirekt Team
I ordered 4 tires
I ordered 4 tires, all 4 were in stock at the store and to date I have only received 2. The order was made in November, they do not answer phone calls or respond to emails, customer service is practically non-existent. I don’t even have a tracking number for the other 2 tires ,I will never buy from this company again and I do not recommend it. I want a refund !!!
10 December 2024
Unprompted review
Reply from reifendirekt.ch
Dear Miss,
Your tires are on the way. If you don't want them, you can reject them.
Delivery date is 17.12.2024.
https://tracking.dpd.de/status/de_DE/parcel/01305192597743
https://tracking.dpd.de/status/de_DE/parcel/01305192597744
We apologize for the inconvenience.
Once when you reject them, we will make the refund.
False delivery claims and lack of communication
On November 16th, I ordered four tires, which were split into two separate orders. One of these orders was supposedly delivered on November 21st. However, the service partner—who is listed as a 'premium partner' of the provider—has no record of this order. I personally visited them today to confirm this.
The second half of the order was not shipped until after my last review and was supposed to arrive today, but it still hasn’t arrived. Once again, there is no way to contact the company. I’m now trying to cancel the order and get my money back, as I won’t need winter tires in the spring—assuming I ever even receive them.
10 December 2024
Unprompted review
Reply from reifendirekt.ch
Sehr geehrter Herr,
wir möchten uns für die enstandenen Unannähmlickeiten entschuldigen.
Die Rückerstattung wird so schnell wie möglich bearbeitet.
Vielen Dank im Voraus für Ihr Verständnis
I have to wait 2 weeks the emails that…
I have to wait 2 weeks the emails that i received have been that my tires are in the adress but my tires wasnt there,i call 20 times and nobody answer this is a bullshit and i will never buy again from you.
9 December 2024
Reply from reifendirekt.ch
Sehr geehrter Herr Sedat,
wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Ihnen entstanden sind. Wir haben bereits entsprechende Maßnahmen ergriffen, um zu untersuchen, wo die Pakete geliefert wurden.
Sobald wir Rückmeldungen erhalten, werden wir uns umgehend bei Ihnen melden.
Vielen Dank für Ihr Verständnis und Ihre Geduld.
Mit freundlichen Grüßen,
Reifendirekt Team
Finally the order we received
Finally the order we received.
First no communication possible!
The What's App is just calming people down but no response .
No email response nothing.
They ship it with DPD - First DPD came to our address - so chaotic - then the magazine gave us 2 of 4 out - while my partner entered the magazine and found the other 2... It's not the calm way to order
8 December 2024
Reply from reifendirekt.ch
Sehr geehrter Herr Alex,
wir möchten uns aufrichtig für die Verzögerung bei der Lieferung entschuldigen, die durch das hohe Aufkommen während der Wintersaison verursacht wurde. Wir hoffen, dass die Reifen Ihren Erwartungen entsprechen und Sie mit ihnen zufrieden sind.
Wir entschuldigen uns erneut für die Unannehmlichkeiten und bedanken uns für Ihr Verständnis. Wir freuen uns auf eine weiterhin angenehme Zusammenarbeit.
Mit freundlichen Grüßen,
Ihr Reifendirekt Team
Ordered an payed. No material received. 53884619.
Ordered 18.11.2024 an payed.
Received no tyres till today.
Order number 53884619.
Try to contact Reifendirekt since days.
No one contacted me ever back.
No answer back.
Reifendirekt say, they have delivered.
Nothing arrived here.
Contacted Reifendirekt on all available channels.
No support to find the delivery or tracking.
Money payed. No material received.
Order since several years. This year is disaster.
No support to find out where my material is.
Finally now received my ordered tyres.
Thank you a lot.
Can then also delete my review now finally.
All I searched for, is receiving my ordered tyres, which now happened.
So, I am happy again.
5 December 2024
Unprompted review
Reply from reifendirekt.ch
Sehr geehrter Herr George,
vielen Dank für Ihre Nachricht und die Information. Es freut uns sehr, dass Sie nun endlich Ihre bestellten Reifen erhalten haben und wieder zufrieden sind!
Selbstverständlich können Sie Ihre Bewertung gerne löschen, wenn Sie dies wünschen. Wir danken Ihnen für Ihre Geduld und Ihr Verständnis während des gesamten Prozesses.
Falls Sie in Zukunft noch Fragen oder Anliegen haben, stehen wir Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen
Reifendirekt Team
Awful tracking and non existent customer support
I ordered a set of rims that was supposed to be delivered on a date given by Reifendirekt. During that time Reifendirekt shared with me 2 tracking codes that marked my order as delivered, when it was not.
I tried to contact customer support about this, but customer support was non existent.
Time passed and the order appeared as "on its way" on the webpage, but if you clicked on the delivery details it was marked as delivered.
I decided to wait till the delivery date, but nothing was deliver that date.
Then, instead of logging in into my account I asked for the status of my order by email. And two new tracking codes appeared. At first they were inactive, but during the evening I could see my order.
Meanwhile in the webpage the tracking system still pointed to the original 2 tracking codes saying that the order is delivered. Also, no word from customer support till the order was delivered to tell me the obvious: your order was delivered to you.
The chaos and the lack of information made the experience quite bad. Their website gives you conflicting information.
25 November 2024
Unprompted review
Reply from reifendirekt.ch
Dear Mr Javier Gonel,
Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience you've had. We understand how important timely and accurate information is, and we regret the confusion caused by the conflicting tracking updates and the lack of communication from our customer support.
It's unacceptable that the tracking codes marked your order as delivered when it had not been, and we also understand how the delay in responding to your inquiries made the situation worse. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We will investigate this matter internally to ensure that this does not happen again, and we are taking steps to improve our tracking system and customer support processes. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us directly, and we’ll make sure to assist you as quickly as possible.
Again, we apologize for the inconvenience and thank you for your understanding.
Best regards
Reifendirekt Team
Reply from reifendirekt.ch
Sehr geehrte Andrea Muoio,
herzlichen Dank für Ihre positive Rückmeldung. Wir haben uns sehr darüber gefreut. Auch bei Ihrer nächsten Bestellung werden wir alles daransetzen, dass Sie zufrieden sind.
Weiterhin viel Freude beim Einkauf in unserem Shop.
Mit freundlichen Grüßen,
Reifendirekt Team
byebye after a long relationship
I have actually been a very satisfied customer for > 10 years and have always ordered from reifendirekt.ch for both our private cars and the company vehicles for which I was responsible in our company. But this fall's order was unfortunately very disappointing and even more disappointing was the lack of customer support. Wrong delivery dates, no answer to repeated contact, after 5 weeks still no binding delivery date, although the tires were listed as “in stock”. Too bad, I will probably have to look for another partner, because they seem to have a bigger problem. btw: I have now ordered them from a “normal” offline tire dealer, had an installation appointment the day after next and they were surprisingly actually about 20% cheaper than at reifendirekt!!!
btw: 2 stars instead of one because at least my credit card was not charged and because they confirmed my cancellation request (after several days)
2 December 2024
Unprompted review
Reply from reifendirekt.ch
Sehr geehrter Herr Stefan Meier,
wir möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen und bedauern, dass es zu dieser Situation gekommen ist.
Ihre Bestellung wurde inzwischen storniert, und wir möchten Ihnen versichern, dass wir stets bemüht sind, unseren Service zu verbessern.
Wir hoffen sehr, dass wir in der Zukunft erneut die Gelegenheit haben werden, mit Ihnen zusammenzuarbeiten und Ihnen eine bessere Erfahrung bieten zu können.
Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir wissen dies sehr zu schätzen.
Mit freundlichen Grüßen,
Reifendirekt Team
😡😡😡reifendirekt is a scam company
😡😡😡reifendirekt is a scam company. Tires paid for by me. Tires were not delivered. Customer service does not exist. No response to my contact. Stay away from this company.😡😡😡
2 December 2024
Unprompted review
Reply from reifendirekt.ch
Sehr geehrter Herr,
wir möchten uns für die enstandenen Unannähmlickeiten entschuldigen,.
durch die große Anzahl von eingegangenen Aufträgen kam es zu verspätungen, was zu einem längerem Liefertermin verursacht hat.
Die Reifen sind unterwegs und werden bald bei Ihnen geliefert.
Vielen Dank im Voraus für Ihr Verständnis
AVOID THIS COMPANY
AVOID! SIMPLY DON"T ORDER FROM THEM!
Purchase date: 22.10.2024. Immediately I receive an email that the tires were sent.
Email from them on 17.11.2024 that they actually haven't sent the tires and if I want refund. I reply immediately that I want a refund. Still no funds returned.(04.12.2024)
It used to be reliable company, but seems like something changed. AVOID at all COST!
22 October 2024
Unprompted review
Reply from reifendirekt.ch
Sehr geehrter Herr,
wir möchten uns für die enstandenen Unannähmlickeiten entschuldigen.
Laut unserem System wurde die Rückerstattung gestern bearbeitet.
Vielen Dank im Voraus für Ihr Verständnis
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