Good customer service and friendly staff members. The price is acceptable. Maintenance of the Gym is some what inadequate, ie: The TV never worked, broken equipment takes sometimes months or over a ye... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use Regus offices often and the help at the front desk has always been very helpful and friendly. However, whenever I make a reservation I add my credit card # and receive an invoice marking 'paid'... See more
Company replied
The staff is great. Very friendly and helpful. The Office lacks a "vibe" We have been in various shared office spaces, and this one is very quiet. We are a creative team, and noticed that most tenants... See more
Company replied
I've been renting here for a little over a year now and I couldn't be happier. The building is perfectly located with a beautiful modern entryway that's always clean and welcoming. My office is bright... See more
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Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
United States
- regus.com
3.9
Great
22K reviews
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I have received efficient and…
I have received efficient and professional service from the staff at Regus Brooklyn in Pretoria. The centre is clean and organised. The location is great as it is close to Brooklyn Mall.
3 April 2026
Reply from Regus
Hi Simelweyinkosi, thank you so much for your kind review! We’re delighted to hear you’ve received efficient and professional service from the team at Regus and that you’re enjoying the clean, well-organised centre and great location near Brooklyn Mall. We really appreciate your feedback and hope to welcome you again soon!
Excellent facilities and professional…
Excellent facilities and professional office environment. Affordable prices allows for repeated engagement and extended use.
Great hosts and support center.
Wifi needs improvement.
4 April 2026
Reply from Regus
Hi Freddy, thank you so much for your kind review! We’re delighted to hear you’re happy with the facilities, professional environment, and support from the team. We also appreciate your feedback regarding the WiFi and will ensure this is shared with the relevant team for review. We hope to welcome you again soon!
The Staff is very prompt and supportive…
The Staff is very prompt and supportive Regus, Platinum Capital, Mundhwa, Pune. Ms. Simran, Ms. Siyona, Nandakumar, Arvind and Kishore (electrician) have helped us settle in fast.
2 April 2026
Reply from Regus
Hi Shruti Anup Kulkarni, thank you so much for your kind review! We’re really pleased to hear you experienced prompt and supportive service and that the team helped you settle in quickly. We truly appreciate your feedback and look forward to welcoming you again soon!
Everyone at Regus has been great
Everyone at Regus has been great! Candace Hoff and Dana Shaffer are AMAZING! They have made Regus feel like home! Thank you!
3 March 2026
Reply from Regus
Hi Melissa Whitaker, thank you so much for your wonderful review! We’re delighted to hear that Candace Hoff and Dana Shaffer have made such a positive impact and helped make Regus feel like home. We really appreciate your kind words and look forward to welcoming you again soon!
Sales admitted the mistake. Billing continued anyway.
I signed up for a Regus virtual office after confirming a critical detail in writing with the sales manager because it directly affected whether the address would work for my business. I specifically asked if the address required a PMB designation and was told it did not.
After signing I received the full details and discovered the address did in fact require a PMB, which made it unusable for my intended purpose. The sales manager later apologized in writing and admitted he did not know that requirement when he answered my question.
I cancelled the same day I received the correct information and before the service start date. I never completed the USPS Form 1583 and never activated any services.
Despite this, billing continued and the interaction shifted into contract enforcement and collections language rather than resolving a situation that started with incorrect information from their own sales process.
What concerned me most was not the mistake itself. Mistakes happen. It was the way the process handled it afterward. Even with written confirmation of the original representation and written admission of the mistake, the system appeared designed to enforce billing rather than resolve the root issue.
My recommendation is simple: verify every detail that matters to your use case independently before signing and get everything in writing. Based on this experience I would choose a different provider in the future.
27 January 2026
Unprompted review
Reply from Regus
Hi Ryan,
I'm sorry you felt the need to escalate this.
In accordance with United States Postal Service (USPS) regulations, all mail delivered to your centre must be properly registered with the USPS and include an assigned Private Mailbox number.
This requirement ensures that each business receiving mail at this address is appropriately registered and fully compliant with USPS guidelines.
I'd like to extend our sincere apologies that the information you received regarding this was not current and up to date.
Because of this oversight we have fully cancelled your agreement and refunded your payment.
A member of my team has contacted you directly to confirm your refund.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
Service is always exemplary!
1 April 2026
Reply from Regus
Hi Gene F, thank you so much for your kind review! We’re delighted to hear you consistently find our service exemplary. We really appreciate your feedback and look forward to welcoming you again soon!
Very much happy with the services.
1 April 2026
Reply from Regus
Hi Sutida Visaprom, thank you so much for your kind review! We’re delighted to hear you’re very happy with our services. We really appreciate your feedback and look forward to welcoming you again soon!
The staff are friendly and the facility…
The staff are friendly and the facility is clean and centerally located.
1 April 2026
Reply from Regus
Hi Shawna Lavis, thank you so much for your kind review! We’re delighted to hear you found the team friendly and the facility clean and centrally located. We really appreciate your feedback and look forward to welcoming you again soon!
The front associate
The front associate, Olivia, was attentive to our meeting needs. She left message with us prior to our booking to ensure smooth process and access. The location could be flooded during heavy rain although it was of no fault to Regus but to the owners of the area.
24 March 2026
Reply from Regus
Hi , thank you so much for your kind review! We’re delighted to hear Olivia was attentive and helped ensure a smooth booking experience for your meeting. We also appreciate your note regarding the occasional flooding in the area and understand your comment. If you need any further assistance or would like us to look into anything in more detail, please raise a ticket via the Help section of your online account so our team can support you directly.
The stuff is very helpful and nice
1 April 2026
Reply from Regus
Hi Phoebe, thank you so much for your kind review! We’re delighted to hear you found the team helpful and friendly. We really appreciate your feedback and look forward to welcoming you again soon!
The staff member at the Airport Road…
The staff member at the Airport Road location is fabulous! Always friendly and very helpful. The location is always clean and the workspaces are well equipped for business.
1 April 2026
Reply from Regus
Hi James Hemphill, thank you so much for your kind review! We’re delighted to hear you’ve had such a positive experience and that the team member at the Airport Road location has been friendly and helpful. We really appreciate your feedback and look forward to welcoming you again soon!
Very comfortable place.
Very comfortable place.
staff is super kind.
placed in a strategic point near Schiphol Airport
1 April 2026
Reply from Regus
Hi Andrea Capone, thank you so much for your kind review! We’re delighted to hear you find the space comfortable and appreciate the super kind staff and convenient location near Schiphol Airport. We really appreciate your feedback and look forward to welcoming you again soon!
Regus has been horrible
Regus has been horrible, with their apps never working, double billing, renewing without consent.
Now we have a $500 bill with ZERO services used by them.
1 April 2026
Unprompted review
Reply from Regus
Hi Randy, I'm sorry you felt the need to escalate this.
It's disappointing to read your comments as the City Manager responsible for your centre has been in direct contact with your wife and provided her with a resolution.
Firstly, I'd like to point out that both you and your wife signed agreements which created two separate accounts with their own invoices. We are not at fault for that and after establishing the mix-up on your side we cancelled one of the agreements.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.
Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Once such email was sent on 10 December to the email address we have on file, which you can review and amend at any time by logging in to your account online (i.e., myregus.com). We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your spam folder. Once your agreement with us has been renewed, we confirm it via email. You can check these emails in the My Account > Documents section of your online account. Our City Manager provided a solution to your wife which was happily accepted.
We work closely with our Web and App developers to provide customers with the best possible services/online tools to easily manage their account with us on the go and would be interested to know about the problem encountered.
A member of my team has contacted you directly to discuss these points in more detail.
Lorraine Brule
Global Customer Service at Regus
Have legal look over your contract
I used the Regus virtual office at 1501 Main Street, Suite 501, Columbia, SC for my behavioral health practice. My experience with the service itself was unremarkable, but the renewal and billing practices are what I want other small business owners to know about.
In November 2025, I received an email described as a courtesy reminder informing me that my agreement would automatically renew for six months beginning in March 2026. I had 21 days to opt out. The renewed rate was $134.20 per month, a 36.6% increase over my original rate of $98.25. That price increase was embedded inside the renewal notice with no separate disclosure or request for consent.
I missed the opt-out window because, frankly, what small business owner is reviewing their March contracts in November? When I disputed the renewal, every substantive argument I raised was met with a restatement of Regus's contractual position rather than an actual response. I raised the inadequacy of the notice window, the undisclosed rate increase, and applicable consumer protection law. None of it was addressed on the merits. Seven distinct points, zero substantive replies.
Eventually, after I filed a complaint on another platform, Regus offered to shorten the renewal term, but conditioned that offer on my removing the negative review first. I will leave readers to draw their own conclusions about a company that ties contract relief to review suppression.
If you are a small business considering Regus for a virtual office, read every line of the auto-renewal terms and calendar the opt-out deadline immediately. Do not assume a courtesy email is just a courtesy. It may be the only notice standing between you and a six-month obligation at a significantly higher rate.
**UPDATE: They asked me to remove my review to be let out of my contract, which I refused. They did refund me and discontinue my contract. So this is resolved, but not easily, nor respectfully. The attendant at the Columbia location was no help and argumentative.
Lorraine,
Thank you for processing the cancellation and the refund. I appreciate that being handled.
I want to return briefly to the original concern, because the refund addresses the outcome but not the issue I raised. The problem was never the contract language itself. It was the renewal mechanism. A 3-month notice window inside a 12-month agreement, communicated through a single courtesy email three weeks before the deadline, is a structure that depends on customers missing the window rather than actively choosing to continue. That is the practice I was naming, and it is worth Regus hearing it directly from a customer rather than having it folded into a service resolution.
I am glad we reached a workable outcome. I wanted the original point to stand on its own.
Kevin Daniels
***UPDATE: Lorraine,
I want to address one line in your earlier message before closing this out. You wrote that my comments were inaccurate. They were not. I described the renewal structure accurately: a 3-month notice window inside a 12-month agreement, with auto-renewal as the default and a single email reminder three weeks before the deadline. Every element of that description is consistent with the facts you yourself laid out in the same message.
Disagreeing with my characterization of the practice is fair. Calling my account inaccurate is not. I wanted that on the record.
The refund is appreciated and the account matter is closed on my end.
16 April 2026
Unprompted review
Reply from Regus
Hi Kevin,
I’m sorry to hear of your dissatisfaction, although your comments are inaccurate.
All our agreements should be ended online according to their notice period; otherwise, they will auto-renew for another term. The responsibility to cancel within this period rests with the customer. For your agreement ending on 28 February 2026, the 3-month notice deadline was 30 November 2025. As it was not ended by this date, the agreement was automatically renewed.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Before any renewal, our customers receive courtesy email reminders. You received this email on 09 November 2025 with detailed information on prices, terms and the option of ending the agreement if you no longer require our services. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (myregus.com). A confirmation of renewal was also sent on 02 December 2025.
The renewal price increase is set according to the prevailing market rate as stated in your agreement.
This matter is now resolved positively.
Please respond to my team member who is in contact with you for further assistance.
Thank you,
Lorraine Brule
Global Customer Service at Regus
Pleasant and clean environment
An exceptionally clean and modern workplace that fosters professionalism, with a team that is approachable and always willing to help.
1 April 2026
Reply from Regus
Hi Betty Abebrese, thank you so much for your lovely review! We’re delighted to hear you’re enjoying the clean, modern environment and that our team has been approachable and helpful. We really appreciate your feedback and look forward to welcoming you again soon!
Good facilities with a good support team
1 April 2026
Reply from Regus
Hi Mohammed Ashraf, many thanks for your kind review! We’re delighted you enjoyed the facilities and support from the team, and hope to welcome you back soon.
Jamaica and Chrystal are excellent.
1 April 2026
Reply from Regus
We're so glad to hear about the excellent service you received! Thank you for your positive feedback; we appreciate it greatly.
I moved in to the Regus office in…
I moved in to the Regus office in Bellefield Office park. This is a big shout out to Olivia I- the front desk person. She is very helpful, responsive and friendly. I feel at ease knowing she wants to assist in making our work like and experience as best as it can be. Thank you!
31 March 2026
Unprompted review
Reply from Regus
Hi Hemlata, thank you so much for your kind review! We’re delighted to hear you’re settling in well and that Olivia has been so helpful, responsive, and friendly. We really appreciate your feedback and hope you continue to enjoy your experience with us!
Reply from Regus
Hi Wesley Shindler, thank you so much for your kind review! We’re delighted you enjoyed the front desk service, offices, and convenient location, and hope to welcome you back soon.
Always a pleasure doing business at…
Always a pleasure doing business at Regus- the reps are great- the offices also great.
1 April 2026
Reply from Regus
Hi Stephanie H, many thanks for your kind review! We’re delighted to hear you enjoy doing business with Regus and that both the team and offices have made such a great impression. We hope to welcome you again soon!
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