Replacement product. Thanks so much for sending out a replacement product after mine broke!
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Review summary
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Reviews shaping this summary
Light, but slightly greasy, however easy to use. Think there might be some new strands sprouting.
I was suggested to use the products of Regrowz by a friend, and it is one of the choice i dont regret at all making. As the water poses challenges for quality of hair and fall, i want to say that Reg... See more
Delivery was damaged by Royal Mail Regrowz Customer services sorted it the very next day. Free replacements thank you. Fast service and love the hair oils. Shampoo and Conditioner is great too
Company details
Written by the company
Regrowz is based on a hair loss remedy that has been passed down through many generations. The product uses 100% naturally-derived ingredients, including coconut oil and various herbs and plant extracts.
Contact info
4.4
Excellent
244 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Not a good experience
Initially there was a delay. I was contacted and offered either a full refund or a discount. I accepted the discount and the product arrived. Eagerly I started using it, unfortunately all it did was what felt like strip my hair of its natural condition and create frizz - it was not nice. I tried using it for a length of time to see if it got better but it just got worse. Not used since and I have just gotten my hair back into condition again ☹️
8 January 2024
Unprompted review
Reply from Regrowz
Hello Jayne Revill, good day to you. We sincerely apologize for the inconvenience you've faced with our product, and we appreciate you bringing it to our attention.
In response to your review, we have sent you an important email addressing your experience and offering assistance to make things right. Kindly check your inbox at your earliest convenience, as we are committed to resolving this matter to your satisfaction.
Thank you for your understanding and patience. We look forward to the opportunity to assist you further.
Best regards,
REGROWZ Customer Support
Definitely a Scam look at all of the fake reviews
Ordered a week ago and still no update on my Order RGN8135
I want my money back.
2 January 2024
Unprompted review
In my personal opinion the nourishing…
In my personal opinion the nourishing shampoo has help me the most while I was experiencing hairfall and hair damage. For this shampoo has exceeded the expectations.
8 January 2024
Unprompted review
Really bad start.
Honestly I'd like to say how I found the product but I havent received ANY feedback regarding my order after numerous requests on their Facebook page. So if it starts off this bad, God only knows what the stuff inside their bottles is going to be like.
So hopefully I will get an email with a tracking number that isn't a scam really soon
29 December 2023
Unprompted review
Fantastic!
Fantastic! The shampoo has a great fragrance and doesn’t leave any residue after use. It can also be used on beards with the same result.
4 January 2024
Unprompted review
Nice Shampoo and Conditioner kit
Nice Shampoo and Conditioner kit, makes my hair healthy and thicker in one month time
29 November 2023
Unprompted review
Still waiting for order...poor communication
I ordered from this company on 23rd December and still haven't received it! Emailed the company twice and ive not had a response...
23 December 2023
Unprompted review
Ordered 25th December and I know things…
Ordered 25th December and I know things are slow due to Christmas but they have ignored every customer enquiry I have sent and I have no indication of if or when my products will be sent. No contact number and a dodgy chat on the website. How about answering your customers. I want my money back!!
25 December 2023
Unprompted review
I bought this in the middle of December…
I bought this in the middle of December and have called and they said they will have someone contact me. I also emailed about 5 times and no response. I have been waiting a long time and nothing. They took the money out of my account right away tho. Has anyone on here received their order after the company replies on here saying they will resolve the issue? I just don't think they r going to deliver. I think it's a complete scam.
15 December 2023
Unprompted review
Reply from Regrowz
Hello Lisa,
Good day to you.
We sincerely apologize for any inconvenience you've experienced regarding the status of your order.
Upon reviewing your case, we identified an unexpected surge in orders during the festive season, leading to a temporary backlog in our processing and shipping procedures. We understand the importance of your order, and we regret any frustration this delay may have caused.
We would like to inform you that your package is scheduled to be dispatched between January 3rd and January 10th, 2024. As soon as your order is shipped, you will receive an email notification containing the tracking information. We anticipate that your package will be delivered to you promptly following dispatch.
We genuinely appreciate your patience and understanding during this challenging period. If you have any further questions or concerns, please do not hesitate to reach out to us. We value your business and are committed to ensuring a positive shopping experience for you.
Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding.
Thank you for your patience.
Best regards,
REGROWZ Customer Support Team
Never received my ordered and not response
I also ordered two bottles on the 19th December for a Christmas gift. I received the confirmation email and money has been taken out of my account however I never realised the items.
I have sent 3 emails and have not received any response. I have also had to go on to your Instagram to try and get your attention. Never ordering from this company again and will not recommend.
19 December 2023
Unprompted review
Reply from Regrowz
Hi Emma,
We want to extend our sincere apologies for any inconvenience you've encountered with the status of your order.
Upon reviewing your situation, we recognised an unexpected surge in orders during the festive season, resulting in a temporary backlog in our processing and shipping procedures. We understand the significance of your order, particularly as it was intended as a Christmas gift, and we deeply regret any frustration this delay may have caused.
We're pleased to share that your order is scheduled for dispatch today. Please check your email inbox for the relevant details, and anticipate the arrival of your order within the next 3 working days.
Should you require further assistance, please don't hesitate to reach out to us. We are committed to providing any necessary support.
We genuinely appreciate your patience and understanding during this challenging period. If you have additional questions or concerns, feel free to contact us. Your business is valued, and we remain dedicated to ensuring a positive shopping experience for you.
Once again, we sincerely apologise for any inconvenience caused and appreciate your understanding.
Best regards,
REGROWZ Customer Support Team
I guess I fall in line with all the…
I guess I fall in line with all the others that have been scammed! My order was on December 15th. I’ve emailed three times and no response! I will cancel order
Call the credit card company. Bad company! I’m not sending one penny more for you to answer the question as why I have not received my order!
13 December 2023
Unprompted review
Reply from Regrowz
Hello Joyce White,
Good day to you.
We sincerely apologize for any inconvenience you've experienced regarding the status of your order.
Upon reviewing your case, we identified an unexpected surge in orders during the festive season, leading to a temporary backlog in our processing and shipping procedures. We understand the importance of your order, especially as it was intended as a Christmas gift, and we regret any frustration this delay may have caused.
We would like to inform you that your package is scheduled to be dispatched between January 3rd and January 10th, 2024. As soon as your order is shipped, you will receive an email notification containing the tracking information. We anticipate that your package will be delivered to you promptly following dispatch.
We genuinely appreciate your patience and understanding during this challenging period. If you have any further questions or concerns, please do not hesitate to reach out to us. We value your business and are committed to ensuring a positive shopping experience for you.
Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding.
Thank you for your patience.
Best regards,
REGROWZ Customer Support Team
My experience same as the others below
My experience appears to be the same as the last few accounts. Sadly, it's a negative experience and looking at these reviews it's been some time since there has been a positive experience. I placed an order on 25th December due to the bank holidays my order would now not be processed until 27th December but according to the website and being charged the 24 hours tracked postage, I should have my order on 28th December.
29th December I still had not had any postage tracking details confirmed so contacted Regrowz to ask for an update and explain I wasn't very happy that I paid for the 24 tracked deliver and clearly didn't get this. I didn't get a response yet. However, I did find these unhappy reviews from customers in the same position as me and quite annoyed there are no indications about the delays which really should be posted on their website.
I have now asked for my money back my order number was Order #SP#20171. I'll update how that goes.
Update in fairness the refund was processed quickly after I asked for the order to be cancelled so have upgraded this to two star.
30 December 2023
Unprompted review
Reply from Regrowz
Hello Rebekah,
Good day to you.
We apologize sincerely for the delay in responding to your inquiry and any inconvenience it may have caused. We understand the frustration surrounding the delay in your order and the lack of tracking details.
Upon reviewing your case, we found that your inquiry was received during the holiday period when our response times were impacted due to the festive season. We regret any inconvenience caused by this delay.
We are pleased to inform you that we have responded to your request yesterday. Kindly check your email inbox, including your spam or junk folder, as our response may have been filtered there.
Furthermore, we have processed a refund for your order, as per your request. The funds should reflect in your account according to your bank's processing timeline.
We deeply appreciate your understanding and patience during this time. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and resolving any outstanding issues promptly.
Once again, we apologize for any inconvenience caused, and we appreciate your trust in us.
Best regards,
REGROWZ Customer Support Team
Complete scam.
Ordered my products on the 19th Dec with a tracked 24hr postal service. To date, I have not received any notification or email stating why my order has not arrived or even shipped! I’ve emailed 3 times with my order ID and called every single day with not answer. Scam of a company. Avoid at all cost.
19 December 2023
Unprompted review
Reply from Regrowz
Hello Christian Rutherford,
Good day to you.
We genuinely apologize for the delay in delivering your order. The unexpected surge in orders during the festive season led to a temporary backlog, resulting in delays in processing and shipping your order. We are pleased to inform you that your package will be dispatched today, and as soon as your order is dispatched, you will receive your order tracking information. You can expect your package to be delivered to you within 3 working days.
Please do not hesitate to let us know if you need our further assistance, we will always be here to assist you.
Reply from Regrowz
Hello Kate Johnson,
Greetings.
We sincerely apologise for any confusion and inconvenience caused by the delay in your order. We understand the frustration of anticipating a delivery and not receiving timely updates.
After receiving your social media message, we promptly investigated the matter, and we are pleased to inform you that your order has been dispatched today. You can expect to receive your items within the next 3 working days. We appreciate your patience and understanding during this process.
If you have any further concerns or questions, please feel free to reach out to us. We are committed to ensuring your satisfaction and making this right for you.
Thank you for choosing REGROWZ. We value your business and appreciate the opportunity to address this matter.
Best regards,
REGROWZ Customer Support
No product... No response!
Ordered 2 weeks ago and have gotten nothing but an order confirmation. I have emailed their customer support email several times with no response. DO NOT BUY FROM THIS COMPANY!
14 December 2023
Unprompted review
Reply from Regrowz
Hello Rochelle Hanson,
Greetings.
We apologize sincerely for the delay in delivering your order and any inconvenience it may have caused. We understand your frustration, and we want to assure you that we are actively addressing the issue.
To make amends, we would like to promise you a fresh batch of our Hair Thickening Shampoo, which is expected to be in stock today, and your order will be dispatched from January 1st to January 5th, 2024. We appreciate your patience and understanding as we work to fulfil your order promptly.
If you have any further concerns or would like additional assistance, please do not hesitate to reach out to us. Your satisfaction is our priority, and we are committed to making things right.
Thank you for your understanding.
Best regards,
REGROWZ Customer Support
Dont buy from them
They told me the item would be here by Christmas and it still haven't process. Been calling and emailing them to get my money back and to cancel the order and I have yet to hear from anyone. Learned my lesson
7 December 2023
Unprompted review
Reply from Regrowz
Hello Marie S,
We sincerely apologize for the inconvenience you've experienced with your order. We understand the importance of receiving your item by Christmas, and we regret that your expectations were not met. Our team is committed to resolving this issue for you.
To expedite the process, could you please provide us with your order ID? Kindly send it to customersupport@regrowz.com, and we will prioritize your case to ensure a swift resolution. We value your feedback and are working diligently to address your concerns.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
REGROWZ Customer Support
AVOID
AVOID! AVOID! AVOID!
Ordered for a gift on 10th December on a 1 to 2 day delivery, product not even been sent as no tracking available, emailed and left a voice message, no reply.
Absolute Con artists.
19 December 2023
Unprompted review
Reply from Regrowz
Hello Steve Burns,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand your frustration and would like to assure you that we are committed to resolving this issue promptly.
To assist you further, could you please provide us with your Order ID? Kindly send it to customersupport@regrowz.com, and our dedicated customer support team will investigate the status of your order and work towards a swift resolution.
Once again, we apologize for any inconvenience caused and appreciate your patience as we address this matter.
Best regards,
REGROWZ Customer Support
Where is my item??
Where is my item??
I ordered for a present and absolutely nothing. I’ve contacted and no responses this is so incredibly unacceptable and unprofessional. It was stated my order would take 1-2days delivery, what an absolute lie. I want my money back if my item won’t be getting delivered. This is a terrible waste of money.DO NOT BUY FROM THEM!
18 December 2023
Unprompted review
Reply from Regrowz
Hello Roxie,
We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to not receive your item as expected, and we want to address this issue promptly.
Please accept our deepest apologies for any inconvenience caused. In order for us to investigate and resolve this matter for you, could you please provide us with your order ID? Kindly send it to customersupport@regrowz.com, and our dedicated team will prioritize your case and work towards a swift resolution.
We appreciate your understanding and patience as we strive to make things right for you. Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Best regards,
REGROWZ Customer Support
AVOID!!
Ordered 8th December had email confirmation to say confirmed delivery was 1-2 working days. Still not received by the 14th so emailed for an update ,had a reply from Carol stating there was a shortage and it actually wasn't in stock. However they were expecting some and delivery by 3rd Jan. Asked for a refund and have had no reply. First and last time ordering with this company.
8 December 2023
Unprompted review
Reply from Regrowz
Hello Melaine Williams,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating delays and stock shortages can be, and we genuinely regret any disappointment this has caused.
To assist you promptly, please provide us with your order ID by emailing customersupport@regrowz.com. Our team is committed to resolving this issue for you and ensuring your satisfaction. We appreciate your understanding and look forward to rectifying this situation.
Best regards,
REGROWZ Customer Support
I paid for the shampoo and conditioner…
I paid for the shampoo and conditioner and have not received it nor have I received any email communications following up to my queries. I phoned and talked to a nice woman who took my information and relayed someone would be contacting me...I doubt it.
18 November 2023
Unprompted review
Reply from Regrowz
Hello Catherine Radloff,
We sincerely apologize for the inconvenience you've experienced with your recent order of our shampoo and conditioner. We understand how frustrating it must be to not receive your products and encounter issues with communication.
Please accept our sincere apologies for any lapses in our service. To rectify this situation promptly, we kindly request that you forward your order details to customersupport@regrowz.com. Our team will prioritize your case and investigate the matter thoroughly. Rest assured, we are committed to resolving this issue and ensuring your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
REGROWZ Customer Support
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