Regions Bank Reviews 

We have been with Regions for over 20 years, and they have never put the customer first. We had over $12,000 taken from our account that Regions did not flag or contact us about. When I called on Monday, the representative said they would get back to us in 10 days. Are we serious? Ten days to address that amount of money for a family of four is insane. What is someone supposed to do? It has now been 9 days, and Regions has yet to reach out or even look at the claim. They have no policy in place for families affected by this. It's absolutely ridiculous. We were talking to another bank in town, and they said they would provisionally put the funds back while they investigate so people wouldn't be in this situation. Considering how large Regions is, it's very sad they treat their customers this way. I don't care about your policy; your job is to protect and support your clients. We will be moving our money.

I deal with this bank on onion creek
Almost everyday .
And every time I go there I feel happy
To see their happy faces as well.
They take care of me with a happy mood .
I have a check cashing Acc
So I'm depositing checks and getting cash out for it about three or 4 times a weeks.ect
I totally recommend this bank to anyone .

Closed my account for no reason and held my money for a long time. This bank needs to be avoided at any and all cost

Have allowed a thief a w to steal from my brothers acct for years. He’s gone now. They are still allowing her to steal. They are okay with it.

This company using very predatory loan practices. When paying off a $22000 loan for 2 years at $252 per month, they informed me I only paid off $900 of the loan. Because they are only putting $5 towards the principal balance and the remaining $248 go straight into interest. This is total bs. DO NOT USE THIS BANK FOR ANY LOANS!!!! Horrible practices. Thats why they've change their names from enerbank because if the terrible review do to this practice. STAY AWAY!

They hide their fees and daily charges in all the paperwork. I would tell everyone don’t feel pressured by them to sign until you completely go over all the paperwork. Luckily for us I was able to come up with money and to pay them off and they still would not negotiate to wave their outlandish daily fees. Total crooks !

Never ever use this bank! I have spent numerous hours with Regions Corporate and in the branches trying to get them not to pay anything if I did not have money to pay it. They disregarded this at least a dozen times and charge me overdraft fees. The business account don’t do it if you need to send a wire, there is either a glitch in the system with the app or on the website when you sign up to do it yourself to save time from going into the branch it never once in two years has a wire gone out the same day 50% of the time it takes two days or never even goes at all, therefore charging me late fees from who it’s going to because it never arrived on time. What do they have to say they don’t know nobody will ever tell you the same answer to your question different branches. Tell you different things different people on the phone tell you different things they will screw your life if you use this bank I refuse to pay these charges so they sent me to collections now I have the collections on my report.

I'm a over 10 yr customer of regions. I have used Regions on S FL Ave in Lakeland FL. I been working with Perzaye Goodman as my banker building my credit along with other credit building. I did the secured loan thru Goodman paid the loan off in 4 1/2 months and it didn't help my credit. So I used kickoff got my FICO to 640 with kickoff I applied with regions for a car loan. Called Goodman to ask about the car loan. He said his manager was in a meeting but he'd call me back within the hour. 2 days later still no call back. I've called left messages 2 days later still no call back. Very unprofessional

You're closed for absolutely nothing.
Every where else is open and running just fine. I couldn't make my probation payment making me have to do a double visit. I can't get anything food nothing because you're closed for absolutely nothing. So I'll never do business with you except for cashing the checks my boss gives me period

They won't allow accounts from people outside of their zip code.

Quick version: My mom passed away late 2025, and I'm still struggling to get her affairs in order with this bank. Despite mailing and faxing them all requested documentation, they won't even verify that they've closed out her bank card (so that it doesn't accrue any fees)... Just received a letter regarding over 7,000 reward points that she had accrued, and that they could be redeemed for cash/ gift cards. When I called the bank to inquire how to have them redeemed, I was informed that since she died, no one else could redeem the points. Even though I am the trustee of her estate... And even though she earned those points. WOW.

I am sick of having to call Regions every week because your security protocol puts a hold on my card every time I use it online. Enough of the bullshit. Stop putting holds on my card for every, single, little transaction that, for whatever reason(s), raises your red flag, Chicken Little.

I when to the location on Gunn Hwy by big Walmart, I want to speak with someone in customer service. At that moment earlier in the morning was only two person on the teller and one customer service representative. I askhim for help, he told me I made have to why about 30 minutes before he get back to me. For me that was a bad customer service and I left, he didn't care.

Absolutely a rip off the worse of the worse and I am 100% serious ….

DO NOT I repeat DO NOT get a home improvement loan from these crooks. They don’t allow principal only payments which is Ridiculous!!!!!!

I had a deeply troubling experience at this Regions Bank location (15702 Kingfield Dr, Houston, TX 77084). On December 12, 2025, I went in simply to deposit a check and was subjected to discriminatory and harassing behavior by the branch manager, Reggie Brad. He made inappropriate and disrespectful remarks about me and my account, escalated the interaction unnecessarily, and even threatened to call the police and close my account without cause.

On January 7, 2026, I later discovered that my account had been closed without any notice or explanation, despite being in good standing with a positive balance and no issues. This occurred after I had already raised concerns about his conduct, making the situation feel retaliatory and unacceptable.

After reading other reviews, it appears this is not an isolated issue at this branch. Customers should be aware and exercise caution. This type of behavior is not okay, and bank management needs to be held accountable.

Updated Review – January 9, 2026

This is an update to my prior review, and unfortunately the situation has only gotten worse.

After experiencing unprofessional, discriminatory, and retaliatory behavior from the branch manager, Reggie Brad, I made multiple attempts to resolve this matter by contacting other Regions Bank branches and speaking with additional managers. Instead of taking my concerns seriously, the situation was treated dismissively, almost as a joke, and handled in an extremely unprofessional manner.

Regions Bank ultimately chose to keep my account closed without providing any legitimate explanation, notice, or justification—despite my account being in good standing. This occurred after I had previously filed a complaint regarding the branch manager’s conduct, which makes the situation feel retaliatory.

At this point, I fully understand why this location—and Regions Bank overall—has such poor ratings. The customer service is terrible, management lacks accountability, and there is no meaningful support when serious issues arise. This has been one of the worst experiences I have ever had with a financial institution.

I will be escalating this matter to regulatory agencies, including the CFPB, FDIC, and BBB, due to the harassment, discrimination, and retaliation I experienced at this location.

I strongly caution anyone considering banking here to think twice. If something goes wrong, do not expect professionalism, transparency, or support.

Regions Bank in Olive Branch, Ms.
I did a large withdrawal out of my Business Account on Monday. It took over 20 to 30 minutes to do so. The Teller talked and was acting very strange. She took me to the cash machine to count my money but while standing there she left me standing at the machine with the money more than one time. I went home and got ready to end my day because I have DDD. The next day the Holy Spirit said count money. I counted the money and somehow $200.00 was missing. I contacted the Regions Bank Corp to file a complaint. Please everyone, count your money before you leave Regions Bank. I called the Olive Branch Regions and the Gm wasn't available so I was told. Went into the bank yesterday and was told that they would look into it and will put in a notice to review cameras to see if everything was counted correctly. I asked if they could review the movements of the teller as well because I was left at the money machine while she was walking around. Let's see what happens. As of 1/13/2026 I have heard nothing from this bank concerning my funds. Doing an update**** Nothing Region can do because they found nothing. Their cash machine will be correct and the tellers register because my money was taken after this. This was the reason I was left standing by the cash machine with cash. The teller and the lady she went across the room to talk to did this. But God saw it all and I trust my Lord. Its sad. Everyone please count your money a second time before you leave the bank. Gods got it.

Stay as far away from this bank as possible. Customer service at the customer service center is.non-existant and reps.can be quite rude. They are great at taking your money, but not so hot at allowing you to take it. Tagged fraud with no explanation then require (in this case) 300 mile trip to unlock the account. 87 year old and Wheel chair bound.

The Collierville branch location is awful and its upper management at that branch need to be replaced. The bank put a hold on my check and the 800 number told me the branch can remove. Spoke with Chris Gretanti there and he lied that only the back office could remove but could not give me a name or number to the back office. Also could not give me a reason for the hold.

I’m extremely disappointed with Regions Bank after they misplaced over $3,000 of my funds and have offered no resolution. After submitting all requested documentation and repeatedly following up with support, the issue remains unresolved and the money is still missing. Communication has been slow, inconsistent, and unhelpful—leaving me frustrated and out thousands of dollars.

As a small business owner, I rely on a payment processor I can trust. Losing access to funds that rightfully belong to me has caused unnecessary stress and financial strain. I expected better professionalism and accountability from a major banking company like Regions. Until this is resolved, I cannot recommend their services to anyone who needs dependable, transparent support.