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Regional Finance Reviews 3,065

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TrustScore 4.5 out of 5

4.5

Financial Institution
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Review summary

Created with AI, based on recent reviews

Looking at 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, often highlighting specific individuals for their outstanding service. Many people appreciate the excellent customer service, noting that representatives are patient, understanding, and go above and beyond to assist with financial needs, making them feel valued and respected. The overall service is described as easy, smooth, and efficient, with many reviewers recommending the company for its ability to help in difficult financial situations. However, some people were dissatisfied with payment processes, mentioning issues with electronic checks taking days and unexpected changes in terms. A few other people also felt that customer service was disorganized and disrespectful, citing instances of excessive calls and emails, and difficulties with auto-pay or insurance claims.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting helpful, patient, and understanding... See more

Service

Users describe positive interactions with service, with many reviewers praising the stellar and outstanding... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as pleasant, smooth,... See more

Payment

Consumers find payment to be ambiguous, with some reporting confusion regarding loan balances and unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Regional finance has been really good. They’ve always managed to give the best customer service and naming one employee by the name of Jasmine Valdez. She handled my account with upmost respect and gr... See more

Company replied

Rated 5 out of 5 stars

REALLY DIDN'T INTERACT MUCH WITH THE MOODY OFFICE OTHER THAN TO TOUCH BASE AFTER CHECK CLEARED. WAS LOOKING AT LOANS BEFORE GETTING MESSAGE THAT A CHECK WAS COMING SO DIDN'T FINISH THAT LOAN AND WAITE... See more

Rated 5 out of 5 stars

My customer service rep Alexis was the best. She jumped right in to help with my problem and really cared about getting the best solution for me. Would recommend not only Regional Finance but specific... See more

Rated 5 out of 5 stars

I wasn’t thinking about getting a check in the mail. The check ended up being a prayer answered that I didn’t know I was going to need. A few weeks beforereceiving the check our son died unexpectedly.... See more

Company details

  1. Financial Institution

Written by the company

For over 30 years, we’ve been helping people get the money they need. We understand that everyone needs a little help now and then. We take the time to listen to your needs so that we can help you find the personal loan that is right for you. Our dedicated employees serve our customers from over 350 convenient locations in 19 states.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

It was so easy and the people are…good

It was so easy and the people are helpful

21 November 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Leslie, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

I absolutely love this loan company…

I absolutely love this loan company instead of trying to make me not have any money they figure out ways to help me make my payment on time and get best deal with them I can even if I am going through a hard time the management team and the loan officers are amazing would recommend them every time.

1 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Raquel, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Ms Melinda Jones

Ms. Melinda Jones, a loan specialist, exhibited outstanding professionalism and precision in her work, efficiently completing the task promptly. Her performance was indeed outstanding, leaving me highly impressed.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

rI called first to see if I was…

rI called first to see if I was eligible for a loan and how much it would be. My representative was very helpful and very knowledgeable and was willing to work on my timeline. I called her back and set an appointment and took the required forms with me. That same day I received the funds that I needed to handle my emergency.

21 November 2025
Unprompted review

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