The medication is very effective.I am losing about 1.5 lbs per week consistently on the semaglutide.The syringes they provide in the kit are a little bit shorter than the ones I am used to buying from... See more
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See what reviewers are saying
The tirzepatide works perfectly and the packaging is very secure. I had a question about how to draw the exact dosage unit from the vial and emailed support. It took them nearly two business days to r... See more
Company replied
I have been trying for two weeks to reach someone about my most recent order. It was misdelivered by FedEx & I have the proof. I have left messages and sent messages through their support system & sti... See more
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Horrible communication, zero human interaction, they send texts all the time saying they been making attempts to contact me yet I've never once received a call, an email, or ever had a question answer... See more
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3.4
Average
675 reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Non-existent support and poor communication about delays
I placed an order for Tirzepatide on 2/13 and it has been in sent to pharmacy status since 2/14. I placed an additional order for NAD+, which is also stuck in sent to pharmacy status.
In the initial reply from the prescriber, it was stated that I would receive my medication within 3-5 business days. I understand that delays happen, but I reach out to their support team on 3 occasions starting on 2/14 with no response. Zero support and zero updates from their team via email or otherwise despite collecting payment for both orders. I work in healthtech myself, and this is unacceptable.
14 February 2026
Unprompted review
Reply from Refills
We understand your frustration especially working in healthtech and knowing what communication standards should look like.
If your orders have remained in “sent to pharmacy” status since 2/14 with no updates, that absolutely warrants a review. While pharmacy processing times can vary, you should not be left without responses after multiple outreach attempts.
Please email me directly at lalaine@refills.com with your full name and the email tied to both orders. I will personally escalate this to review the pharmacy status and ensure you receive a clear update as soon as possible.
You deserve transparency and timely communication.
Best experience and response rate that…
Best experience and response rate that I’ve had!
2 February 2026
Unprompted review
Reply from Refills
Thank you so much!
We’re thrilled to hear this has been your best experience especially when it comes to response time. Providing fast, reliable support truly matters to us.
We appreciate you being part of the Refills community!
I haven’t had a single issue with Refills
I haven’t had an issue with Refills. My order was shipped immediately and the medicine has been working great. I even had a rep reach out to help with pricing. Will continue to use this company on this journey!
18 February 2026
Unprompted review
Reply from Refills
Thank you so much for sharing this!
We’re glad your order shipped quickly and that your treatment has been working well for you. It’s great to hear a team member was able to help with pricing too, we’re always happy to support where we can.
We truly appreciate you choosing Refills and are grateful to be part of your journey!
Customer Support No Response No Updates
I placed an order on 2/13/25 and it still have no update or response from support. The order says pending shipment still. I have messaged support twice on the website with no response. I’ve called over the last three days and have not received a call back. Next step is to cancel and refund order if I don’t hear back or get an update today.
17 February 2026
Unprompted review
Reply from Refills
Thank you for bringing this to our attention. We understand how frustrating it is to see your order still pending without updates, especially after reaching out multiple times.
This isn’t the experience we want for you. I’m escalating this internally so your order status and support messages are reviewed immediately.
If you’d like direct assistance right away, please email me personally at lalaine@refills.com with your full name and order number, and I’ll make sure you receive a clear update as soon as possible.
Refills is one of the very few…
Refills is one of the very few companies that is still offering compounded tirzepatide without any added vitamins, and that’s why I’m here. I’ve had a great experience with them. Their prices are amazing. I haven’t had any problems with shipping at all. And their product works great! I’ve lost over 20 pounds so far just staying at a low dose.
17 February 2026
Unprompted review
Reply from Refills
Thank you so much for sharing your experience!
We’re glad you’ve had a smooth experience with shipping and pricing and even more excited to hear about your progress. Losing over 20 pounds while staying at a low dose is an incredible achievement.
We truly appreciate you choosing Refills and taking the time to leave such thoughtful feedback.
Not a good first impression so far….
I placed an order on 2/13, today is 2/17 and I’ve received no update on status of my order/delivery (when I log in it still shows “sent to pharmacy”). I’ve sent a message via chat, an email, and left a voicemail. For having just spent $700+, I’d expect to get some sort of update, response and/or decent customer service. Hoping someone at Refills sees this before I have to cancel my order.
17 February 2026
Unprompted review
Reply from Refills
Thank you for sharing your experience. I completely understand how concerning it can feel to not see movement after placing an order, especially after a significant purchase.
I’ve reviewed your order timeline and can confirm that your payment was processed, your provider completed the consult, and your prescription was sent to the pharmacy for fulfillment shortly after approval. When the status shows “sent to pharmacy,” it means the order has moved past medical review and is in the pharmacy queue.
That said, I sincerely apologize that you did not receive timely responses to your outreach. That is not the level of communication we aim to provide.
I’ve escalated this internally so our support team can provide you with a direct update as soon as possible. If you would like immediate assistance, please reach out to me directly at lalaine@refills.com
and include your order number. I will personally ensure your case is reviewed and followed through.
We appreciate your patience and the opportunity to address this properly.
Dependable Service
I’ve ordered more than once and each time has been smooth. Reliable shipping and professional handling every time.
21 January 2026
Unprompted review
Reply from Refills
Thank you for being a repeat customer and for sharing your experience! We’re glad each order has been smooth and that shipping and handling have felt reliable and professional. We truly appreciate your continued trust in Refills.
Please, Please Read Before You Consider Doing Business With Refills!
I recently had a deeply frustrating experience with Refills that I feel compelled to share. If you’re considering using their services, I urge you to think twice.
Lack of Human Interaction
From the moment I tried to get in touch with my doctor through Refills, it became clear that customer service is not a priority. All communication is automated; my calls went directly to voicemail, where I was left to leave messages that seemingly vanished into the void. Despite leaving over seven messages on various days, I received no response. This lack of human interaction is not only inconvenient but also incredibly disheartening when it comes to managing your health.
Suspicion of Fabricated Reviews
As I scoured through what appeared to be overwhelmingly positive reviews, I couldn't shake the feeling that many of them were written by employees attempting to bolster the company's image. It feels disingenuous when the actual service is so lacking.
Refund Issues
To make matters worse, I was forced to return medication due to receiving the wrong dosage. I expect a full refund, as I had sent payment in good faith. However, the process has been nothing short of a nightmare. There seems to be zero accountability or transparency regarding refunds, adding to my frustrations.
If you value your health and money, I strongly advise steering clear of Refills. The service is not only mortifying but also potentially detrimental to your well-being. I hope my experience helps others avoid the same pitfalls I encountered.
UPDATE:
The response from refills is unclear as to who they sent the voicemail to because I sure didn't get one. I don't know what escalated means to them as I still have not received any contact or any new updated steps taken to correct this matter and send my full funds back to me.
15 February 2026
Unprompted review
Reply from Refills
Thank you for taking the time to share your experience. We’re truly sorry for the frustration you’ve felt, especially around communication, dosage concerns, and the refund process. That’s not the experience we want for anyone managing their health.
We understand how discouraging it can be to feel unheard, and we want to reassure you that your concern has been escalated. One of our customer support team members has already left a voicemail, and we’ve asked the team to follow up again directly to make sure this is fully addressed.
My Go-To Pharmacy
I have been using refills.com for sometime now and every transaction has been flawless. I ran into a bump one time but it was of my own doing and they were very helpful and fixed it quickly. I have always gotten my packages in a very timely manner, usually within about 3 days, never longer. I'm getting a good price, good service and I'm happy where I am with them. I have sent actually many people to them both from online and in real life. I am as pleased with them as I was with Lily direct previously. The only difference is a whole lot of money.
16 February 2026
Unprompted review
Reply from Refills
Thank you so much for your continued trust and for sharing such thoughtful feedback. We’re glad every transaction has been smooth and that when a bump came up, our team was able to help quickly. It means a lot to hear you’re happy with the pricing, service, and turnaround time, and we truly appreciate you recommending Refills to others.
Sign up!
Simple, fast, and convenient. I was able to order my products without any issues. I also lost 20 pounds and love the way I feel!
2 February 2026
Unprompted review
Reply from Refills
Thank you for sharing your experience! We’re so glad the process was simple and convenient for you, and congratulations on losing 20 pounds! It’s wonderful to hear you’re feeling great and seeing results. We truly appreciate your trust in Refills
Hassle-Free Experience
Ordering was simple and didn’t take long. My prescription arrived on schedule without any issues.
10 February 2026
Reply from Refills
Thank you for your feedback! We’re glad ordering was simple and that your prescription arrived right on schedule without any issues. We truly appreciate your trust in Refills.
I love refills
I love refills. I’ve been using them for a while now and have had o lay good experiences. They keep me up to date on what’s going on with ordering and let me
Know about any delays that might be happening with the pharmacy or even the shipping - the recent storm and FedEx slowdown for example. The staff are amazing and always answer any questions almost immediately. I am a happy customer.
15 February 2026
Unprompted review
Reply from Refills
Thank you so much for your kind words and for being a loyal customer! We’re glad you’ve consistently had positive experiences and that our updates around pharmacy and shipping delays have been helpful. It means a lot to hear our team has been responsive and supportive whenever you’ve had questions. We truly appreciate your trust in Refills.
Communication has been great
Communication has been great! My orders have been filled in a timely manner and I am so happy with the product! They also have had a ton of great promotions and sales
14 February 2026
Unprompted review
Reply from Refills
Thank you for your wonderful feedback! We’re so glad to hear communication has been strong, your orders have been timely, and that you’re happy with the product. We’re also happy you’ve been able to take advantage of the promotions and sales. We truly appreciate your trust in Refills.
Great experience!
Great experience so far! Company is very responsive to my questions. Haven't had any issues with the vials I've received. Shipping is fast and medicine is cold upon arrival.
14 February 2026
Unprompted review
Reply from Refills
Thank you for your kind review! We’re glad to hear you’ve had a great experience so far, that our team has been responsive to your questions, and that your shipments have arrived quickly and properly chilled. We truly appreciate your trust in Refills.
Amazing!
I am on my third month with Refills and adore their product and their staff! They have all been lovely start to finish. The website and refill process are smooth and easy to understand - including pausing and resuming my subscription without losing discounts/promotions. I shopped around a bit before landing on refills and they have been the most affordable and reliable by far (super quick shipping too!).
14 February 2026
Unprompted review
Reply from Refills
Thank you so much for your thoughtful review! We’re thrilled to hear you’re loving both the product and the team, and that the website and refill process have been smooth and easy to manage. It’s great to know features like pausing and resuming without losing promotions have made a difference. We truly appreciate you choosing Refills and trusting us with your journey.
I absolutely hate leaving bad reviews…
I absolutely hate leaving bad reviews but this is getting ridiculous. I was put on a maintenance dose when I should be on 2.5 tirzepatide. I’ve tried repeatedly to call and I’m always told to leave my number and they will call back. Never received a call back! I want this fixed and I want to cancel my account with refills.com. I’ve never had such a terrible experience with any other telehealth companies. Carol Montoya
12 February 2026
Unprompted review
Reply from Refills
We’re truly sorry this has been such a frustrating experience. After reviewing your account, your provider prescribed the dose based on the information selected in your intake form (2.5mg and “stay at the same dose or equivalent”).
Sheila from our support team responded to clarify this and offered options, including updating your dose for future orders or processing an early refill so you could receive the dosage you prefer sooner.
Our intention was to align your plan with what was submitted and provide a path forward quickly.
Great experience
Great experience. Good customer service, price is too high but that's a problem with telehealths/ health care in general.
28 November 2025
Unprompted review
Reply from Refills
Thank you for sharing your feedback. We’re glad to hear you had a great experience and that our customer service met your expectations. We also appreciate your honest thoughts on pricing, and we’re always working to balance quality care with competitive value. Thank you for choosing Refills.
Very positive experience
I've been using refills.com since November 2025. Just received my second shipment, on time and well-packaged.
13 February 2026
Unprompted review
Reply from Refills
Thank you for being with us since November and for sharing your experience! We’re glad your second shipment arrived on time and well packaged. We truly appreciate your continued trust in Refills.
I received my medication quickly after…
I received my medication quickly after the provider review. It was so easy. Since starting 4 months ago, I have lost 20 lbs. I would highly recommend if you want to lose weight. I feel so much better. I have 10 more pounds to lose to meet my goal, and I know with Refills, I will easily meet it.
13 February 2026
Unprompted review
Reply from Refills
Thank you for sharing your journey with us! We’re so glad the process felt easy and that your medication arrived quickly after review. Congratulations on losing 20 lbs! That’s an incredible accomplishment! We’re honored to be part of your progress and excited for you as you work toward your final 10 pounds. You’ve got this!
Reliable products and customer service
I was initially worried about using a Telehealth as I'm an RN in a hospital and used to traditional health care. Refills by far exceed any expectations. They provide excellent communication by email, text, app, social media, etc. They are available for questions and guidance if needed. Delivery has been quick and reliable, definitely faster than other popular telehealths. Prices on various products can't be beat. I will absolutely order again.
1 January 2026
Unprompted review
Reply from Refills
Thank you so much for sharing this, especially coming from someone with your clinical background. We truly appreciate your trust, and it means a lot to hear that Refills exceeded your expectations. We’re glad communication, reliability, and value have stood out for you. We look forward to continuing to support you, and we’re honored to have earned your confidence.
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