A&H International Reviews 178

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the prompt, efficient delivery service. Many people highlight the fantastic service from start to finish, noting the ease of the ordering process and the good communication received. Consumers frequently express their satisfaction with timely arrivals and the overall reliability of the company. However, some customers also noted issues with missing items in their orders, while a few others experienced problems with delivery, specifically mentioning difficulties with couriers and incomplete address details. A small number of people were dissatisfied with the company's return policy for certain items, and some also reported delays or lack of communication regarding personalized orders.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt dispatch and swift... See more

Service

Users describe positive interactions with service, consistently praising the excellent and outstanding... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency. Many reviewers... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Based on these reviews

Rated 5 out of 5 stars

I had a brilliant experience with Matt and the team at A&H Referee Equipment. The service was fantastic from start to finish. They were able to answer all of the queries I had quickly and clearly,... See more

Company replied

Rated 5 out of 5 stars

I placed a large order for new kit and delivery was prompt and well communicated. On arrival a few items were missing, this is normally where things go wrong! I sent an email that evening saying wh... See more

Company replied

Rated 5 out of 5 stars

Multi order placed for kits and accessories including badges on shirt. The ordering process was quick and easy, the communication and confirmation was good giving you confidence everything was being w... See more

Company replied

Rated 5 out of 5 stars

Been to many sports and referees sites over the years but none has the quality and quantity of stock that these have. Ordered a new blue shirt plus badge off them and arrived promptly. Very good quali... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Welcome to A&H International, the trusted name in officiating equipment since 1985. Founded by former Premier League referee Paul Alcock, we’ve become the leading one-stop shop for referees around the world. Known for our unwavering commitment to quality, innovation, and community support, A&H has been at the forefront of referee kit and equipment for over three decades. As an official UK supplier of Fox 40 Whistles and the creator of the iconic Touchline Flag, we pride ourselves on offering products that professionals trust. Our Touchline PowerFlags, launched in 2012, have since become the go-to choice for referees in elite leagues such as the English Premier League, English Football League and Australian A-League, ensuring top-tier communication on every match day. At A&H International, we’re more than just a brand, we’re a community of passionate referees, striving to make officiating more accessible, one match at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super helpful team.

Second time ordering with A&H. The team were super helpful after I enquired about an estimated delivery date (I was waiting for some bits to come into stock and didn’t realise so a bit cheeky from me!).
Once everything was available they dispatched it straight away and even upgraded my postage to get it to me quicker. Very generous of them.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service every time

Excellent service every time! I regularly purchase my refereing supplies from A&H and they never disappoint, always prompt with delivery, response times and any questions. Any issues have always been resolved the same or next day. Couldn't recommend them enough :D

9 April 2026
Unprompted review
A&H International logo

Reply from A&H International

Hi Dear Customer,

Thank you for your amazing feedback and continued support. We’re really pleased to hear we’ve consistently delivered for you across your orders.

Your recommendation means a lot to us, and we’re always here whenever you need us!

Best wishes,
The A&H Team

Rated 1 out of 5 stars

Negative

Negative! Negative! Negative!
They will use the blame you technique!
Even if you are correct.
I have spent thousands of pounds with them over the years...
I think A&H is in the wrong hands now.
R.I.P Jeff Pettitt.

22 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Hi Bogdan Ca,

Thank you for taking the time to leave your review.

You first contacted us on Thursday 20th March regarding the orders you had placed this month, and we responded on Sunday 22nd March.

On 26th March, you replied to our email to let us know that two items were missing from the package you had received the week before. We replied within 30 minutes to confirm that we would resend the missing items.

The two items were re-dispatched on 27th March and delivered to you on 28th March.

Having reviewed the email correspondence, I cannot see that any blame was placed on you at any stage. I have, however, sent a follow-up email to better understand what more we could have done to improve your experience.

We do not currently have a mobile number for you, so email has been our only way of contacting you.

Matt

Rated 5 out of 5 stars

One of the Best Services About

A&H are one of the best about for referee equipment with a wide range of kits available

Matt and the team are always on hand to answer my queries I had before placing my order.

From my order being placed it was super fast dispatch and delivery and the quality was definitely 5*

Will definitely be ordering again

10 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Hi Colin,

Thank you for such a fantastic review! Being called one of the best for referee equipment really means a lot to us! We’re glad Matt and the team could support you before your order and make the whole process smooth.

We really appreciate your support and look forward to your next order.

Best wishes,
The A&H Team

Rated 5 out of 5 stars

Fantastic service from start to finish

I had a brilliant experience with Matt and the team at A&H Referee Equipment. The service was fantastic from start to finish. They were able to answer all of the queries I had quickly and clearly, which made the whole process really easy.

Delivery was super speedy, and when my order arrived, the quality of the products was excellent too. You can tell they take pride in both their customer service and the standard of their work.

I would definitely recommend A&H Referee Equipment to others and would happily use them again.

6 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Hi Karl,

Thank you so much for such a detailed and thoughtful review! We’re really pleased to hear you had a fantastic experience from start to finish, and that Matt and the team were able to support you clearly and quickly throughout.

It’s great to know the delivery met expectations and that you’re happy with the quality of the products — we take real pride in both our service and what we provide, so that means a lot.

We really appreciate your recommendation and look forward to supporting you again in the future!

Best wishes,
The A&H Team

Rated 5 out of 5 stars

Great service

After speaking to Matt - he was great and ensured I got exactly what I needed even though some items were not in stock. Took time out to contact me when back in 👍

28 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Hi,

Thank you for the great review. We’re really pleased to hear you had such a positive experience, and that Matt was able to help you get exactly what you needed!

Thanks again for choosing A&H.

Best wishes,
The A&H Team

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Prompt response and swift delivery.

26 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Hi John,

Thank you for your kind words. We’re really pleased to hear you experienced outstanding customer service along with a prompt response and swift delivery — that’s exactly what we aim for.

Thanks again for choosing A&H!

Best wishes,
The A&H Team

Rated 5 out of 5 stars

Was brought a mystery box as one of my…

Was brought a mystery box as one of my birthday presents, yet again service from A and H, always provided 100% customer satisfaction.
Wayne.

21 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Hi Wayne,

Thank you for the great review. We’re really pleased to hear you enjoyed the mystery box — what a great birthday present! It means a lot to know our service continues to deliver 100% satisfaction for you.

Thanks again for your continued support.

Best wishes,
The A&H Team

Rated 5 out of 5 stars

five

Good delivery service, items received, but some didnt fit. Refund issued after a bit of unnecessary debate. 5 stars requested by business in exchange of refund, so here we are. 5 stars.

25 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Hi

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your order.

We understand that sizing can sometimes be tricky, which is why we include a size guide with measurements on the product page to help customers choose the best fit, as sizes can vary between different brands. The shirt sent was the size you selected when ordering.

Because the shirt was personalised with a badge, it is classed as a personalised item and is therefore non-returnable, in line with the information shown on the product page and in our terms and conditions, and also UK Consumer law. We cannot remove the badge without causing irreversible damage to the shirt.

We appreciate that this may be disappointing, but we did follow the policy provided at the point of purchase.

We’re sorry again that this was not the outcome you had hoped for. We did try to explain this to you prior to the review you informed us you would be leaving on Trustpilot.

Rated 5 out of 5 stars

My order was delivered promptly and on…

My order was delivered promptly and on time first class service and quality of product first class I would highly recommend this company.

10 December 2025
Unprompted review
A&H International logo

Reply from A&H International

Hi Mel,
Thank you for your great review. We’re really pleased to hear your order arrived promptly and that you were happy with both the service and the quality of the product.

We really appreciate your recommendation and hope to see you again soon.

Rated 5 out of 5 stars

Very easy to order and a prompt…

Very easy to order and a prompt delivery. Items supplied are a good quality.

24 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Thank you for your review. We’re pleased to hear you found the ordering process easy, your delivery was prompt, and that you were happy with the quality of the items supplied.

We really appreciate your support.

Rated 5 out of 5 stars

Highly recommend

Couldn’t recommend A&H enough really helpful, good communication and very high-quality products at good prices this is definitely a must visit couldn’t recommend them enough.
Thank you

24 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Thank you for your fantastic review. We’re so pleased to hear you found us helpful, with good communication, and that you were happy with the quality of our products and prices.

We really appreciate your recommendation and your support. Thank you for choosing A&H.

Rated 2 out of 5 stars

A second yellow card

I have used A & H quite a few times and I have never had any kind of issue with them.
Around the 10th of March I ordered a set of personalised referee cards. I received an email from A & H to say that they cards had been made and here is the tracking number. That number never moved from the Royal Mail depot it was picked up from. I raised this with A & H who said they would look into it and contact Royal Mail for an explanation. Royal Mail are still apparently still looking for the package.
I raused this with A & H around 2 weeks later, the company said that they would try and get anoset made and posted out for Friday ( a 3 day turn around). I am still waiting to get any information from them if they were able to make the cards and get them posted out.
As I have said this is the first time that I have had any problem with them. Keeping me updated has been quite poor.

10 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Hi David,

Thank you for your review and for your previous orders with us.

We are very sorry for the delay.

Your personalised cards were dispatched on 2nd March, but unfortunately appear to have been lost by Royal Mail in transit. We were not aware there was an issue until you contacted us on the evening of Tuesday 17th March, and we then contacted our Royal Mail account manager the following working day to raise this urgently.

As soon as you told us of the lost package, we arranged for a replacement set to be produced at our cost. We did also explain that personalised cards usually take around 10 days to make due to the printing process, although we had hoped to have them ready sooner (I.e Friday).

Your replacement cards are due to be dispatched by the end of this week, and we have updated you on this directly. We are sorry again for the frustration caused and also apologise on behalf of Royal Mail for losing your original package.

Rated 5 out of 5 stars

Good Products - Delivery & Communication Spot On

Multi order placed for kits and accessories including badges on shirt. The ordering process was quick and easy, the communication and confirmation was good giving you confidence everything was being worked on in the background. The items arrived on time as expected and all good quality. ( I should have ordered smaller shorts and larger socks but this is on me) I would recommend and use in the future without hesitation.

20 February 2026
Unprompted review
A&H International logo

Reply from A&H International

Thank you very much for your great review.

We’re really pleased to hear that the ordering process was quick and easy, and that our communication gave you confidence that everything was progressing as it should. It’s also fantastic to know your order arrived on time and that you were happy with the quality.

We appreciate your comment about the shorts and socks sizing too, these things can happen, and we’re glad it hasn’t taken away from your overall experience.

Thank you again for your recommendation and support.

Rated 5 out of 5 stars

Great quality equipment at a good…

Great quality equipment at a good price. Sets the benchmark for ref gear.

15 February 2026
Unprompted review
A&H International logo

Reply from A&H International

Thank you very much for your fantastic review.

We’re delighted to hear that you were pleased with the quality of the equipment and the value we offer. To be described as setting the benchmark for referee gear is incredibly rewarding, and it’s exactly why we’re proud to be the market leaders in referee kit and equipment across the Globe.

Thank you again for your support and for taking the time to leave your feedback.

Rated 5 out of 5 stars

Referee match sheetsGreat product ,great service and great…

Great product ,great service and great delivery

24 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Thank you, for your great review, Mark.

We’re delighted to hear you were happy with the products, service and delivery. Your support means a lot to us, and we really appreciate you taking the time to leave your feedback.

Thanks again for choosing A&H.

Rated 5 out of 5 stars

It's always a pleasure ordering from A…

It's always a pleasure ordering from A & H . Great service , competitive pricing and if there is a stock issue, they will call or email you . Trust is everything which is why I use them .

24 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Thank you so much for your kind review.

We’re really pleased to hear that ordering from A&H is always a positive experience for you. Providing great service, competitive pricing and clear communication, especially if there’s ever an issue, is something we place a huge importance on.

Trust means everything to us as well, so it’s especially rewarding to hear that this is one of the reasons you continue to use us.

Rated 5 out of 5 stars

Been to many sports and referees sites…

Been to many sports and referees sites over the years but none has the quality and quantity of stock that these have. Ordered a new blue shirt plus badge off them and arrived promptly. Very good quality and will certainly use again, fully recommended.

4 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Thank you very much for your fantastic review.

We’re delighted to hear that you’ve found our range and stock levels stand out compared to other referee websites you’ve used over the years.

It’s also great to know your new blue shirt and badge arrived promptly and that you were pleased with the quality.

Your recommendation and support mean a great deal to us.

Rated 5 out of 5 stars

Excellent communication & delivery…

Excellent communication & delivery service, even though I needed to return goods (my fault) new order was fast & had no issues, definitely would use this company again.

10 February 2026
Unprompted review
A&H International logo

Reply from A&H International

Thank you very much for your kind review.

We’re pleased to hear you were happy with our communication and delivery service, and that the return and replacement process went smoothly for you.

We always aim to make things as straightforward as possible, so it’s great to know your new order arrived quickly and without any issues.

Thank you again for your support.

Rated 4 out of 5 stars

I’ve bought several items from A&H…

I’ve bought several items from A&H International Referee Equipment this year and everything has arrived within a reasonable time. The service has been reliable and the products have always been as expected.

Prices could perhaps be a little cheaper, and it would be good to see free shipping offered once you spend over a certain amount. Apart from those small points, they’re a great little company and one I’d happily continue buying from.

9 March 2026
Unprompted review
A&H International logo

Reply from A&H International

Thank you very much for your continued support and for taking the time to leave such a thoughtful review.

We’re delighted to hear that your orders have arrived within a reasonable time and that you’ve found both our service and products reliable and as expected. It really does mean a lot to us that you’d happily continue buying from A&H.

We also appreciate your comments on pricing and shipping. Unfortunately, shipping costs have continued to rise, and as a result we made the difficult decision to remove our free shipping over £100 offer from the website in 2025. That said, feedback like yours is always valuable and helps us as we continue to review what we can offer customers.

Thanks again for your support.

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