Reebok Europe Reviews 

Disgraceful treatment of their customers. Trying to return my item is an absolute nightmare. I don’t live anywhere near a FedEx drop off point. Tried to schedule a FedEx collection and their website would not facilitate this. Reebok customer care told me to phone FedEx which I did only to reach an automated service which directed me back to the awful FedEx website. Absolutely no help or response from Reebok. Stuck with a product I cannot use or cannot return. Never buy from them again.

No sign of order from the 30th of November, it's now the 16th of December. Is this a Scam, please avoid at all cost. Surely illegal? There seems to be so many people complaining. No comms or anything.

Placed an order over a month ago no sign of it and the customer service do not respond.

Will never order directly from them again absolute joke, am going to have to go through my bank to try and claim the money back.

I have purchased from Reebok EU before, but they have re done their website. I received my items but one of pairs of shoes have a quality issue (insole doesn't correspond to the shoe).

I emailed customer services over a week ago, with a follow up, and reply. There is no live chat or phone number (there used to be). I even got in touch with Reebok USA but they are a different team.

I think at the top of the buying experience there is the service - beyond the product itself and they aren't delivering to standard. I would expect better from such a consolidated company like Reebok.

(I wish I had read recent reviews before buying from them again).

Truly awful customer experience. Failed to deliver within the stated time period, failed to answer any emails to customer service, failed to provide any tracking information whatsoever. The package arrived randomly this morning and was shipped in the shoe box with the labels stuck to it. What’s worse is it was bought as a Christmas present and the person it was intended for answered the door. That could have been avoided if shipping info was provided. You’re forced to download a third party ‘Shop’ app which also provides no tracking or otherwise useful information and only an email to get in touch with customer service who don’t respond. Garbage company.

The delivery was smooth and the items were as expected. I also panicked after seeing reviews sayings its a scam website, however my items got delivered and they were the exact size and item i ordered. The retailer is terrible in giving accurate dispath emails but nonetheless if you have the shop app the delivery updates are pretty accurate. Not a scam website.

I bought some trainers on the 14th November and I still haven't received them (its the 9th December). Its the Christmas period, so I've been patient, but I have sent 3 emails and they have not bothered to answer any of them. They don't have a phone number or a website chatbot so its incredibly hard to contact them. I wont be shopping with them again.

4 products ordered only 1 delivered, customer service completely missing in action. No contact phone just endless emails without a response. Ever since they changed the website everything has gone to incredible levels of incompetence. Stay away if you want to stay sane and not waste your money.

I placed an order, but it was refused. The problem is that now I keep receiving spam from this company.

Worst shopping experience I've had in a long time. Order from Amazon or some other vendor instead.

I decided to order straight from Reebok to support the brand. Instead, it was just more messy. My first order was accepted and then nothing happened. I was forced to create an account on shopify just to be able to track my order. After 6 working days and the order still not shipped, I contacted Reebok who first then woke up to let me know they could not fulfill the order. And I would still have to wait 10 days to get my money back.

I ordered a second pair which arrived in 3 days. But then the size was too small, which I had sort of expected since I ordered size 43 instead of 45 which I have in my Nike's. I still blame Reebok for this as their detailed size chart indicated that 43 was corresponding to 29 cm which is what I have in other shoes.

I initiated a return, but now I have to stay home to wait for FedEx to pick it up and I have to pay €5... AND I have to wait 10 days to get my money back.

At this point I might as well go back to Nike. Or order the shoes from Amazon who offers 1 day shipping and free returns for the same price.

Incredible how an international brand can offer such a bad experience 2025.

Heard a lot of negative comments but really satisfied with the product. The money charged is worth it

Had my reebok treadmill jet300 for a while now, brilliant bit if kit. It broke down for the first time about 8 months ago. I didnt mind this as I had clocked a fair bit of mileage on it.

Since the repair its been used id say 4 or 5 times. This morning is started smoking and nearly caught fire just before cutting out. I rang Jon Wilkins from the tech support team who told me that the repair was not under warranty and I'd have to pay for the parts.

He then proceeded to say "well if youve hardly used it, why bother fixing it" this is a £1100 treadmill and I dont mind maintaining it but it's nearly caused a fire and this idiot could not of been less help if he tried. " pay for an engineer to have a look but we cant guarantee a fix "
The equipment is dangerous and faulty due to the previous engineers work and Reebok Tech Support dont seem to care!

Have some pride in your work!

Thank goodness the payment didn't go through or else I might as well be waiting for almost a month with no product at all, just like what happened to my sis.

Simply terrible.
Ordered my shoes 1.5 months ago. Never delivered. Support is refusing to initiate a refund. Also refusing to provide the timeline when the refund could be initiated by reebok policy.
Scam

I bought two pairs of joggers mid summer. Wore the first pair a week ago when it got chilly. Found the stitching was falling apart at the waistband but was too late to Amazon return. Contacted Reebok. No response whatsoever. That's them done. Not only am I no longer a customer, but I AM a reviewer as they will learn as I share my discontent. Do better Reebok you are letting people down with lack of quality in the product and lack of customer response.

We bought the Reebok ONEGT40Z treadmill at the end of October, by January it was clearly unwell, after a couple of service visits where parts were replaced & it still wasnt working properly. They decided to replace it in February as they eventually realised it had been made with a twisted frame. We've had multiple visits since on the bew machine & new bits fitted (on it's 3rd motor, second belt, it's had 2 side runners & an hydraulic arm that I can remember). 2 weeks ago they decided this one was a right off, but no one contacted me to tell me until I wrote a complaint over 1 week ago. They didn't reference my complaint, but replied to it just sentding a code to give to my seller to exchange the machine yet again. So I asked who to address the complaint to in order to get a response. They replied but again didnt mention my complaint at all & just asked if I had received the code. So I replied asking how to escalate my complaint. Although they recieved the email, it has not been responded to, so today I phoned & they are going to speak to the same manager to find where I can complain to. How do Reebok not have a complaints procedure in the uk? I would not recommend their treadmills. Im not a serious runner, I do couch-to-5k 2-3 days a week, so its not heavily used.

SCAM!

This company is not legit and if I’d checked here I would not have ordered…..oh well live and learn.

Would not reply to my request to return two pairs of ladies Reebok trainers for over a week regardless of umpteen emails. Extremely poor quality or fake, not suede but a fabric fluff?

Thankfully I have a reputable credit card company who have cancelled the transaction so Reebok.eu will not get any of my money.

I will donate the two pairs to a charity shop.

The worst shoes you can buy. Faulty soul.

Ordered trainers on 2nd July. Still not received them 5 weeks later. They tell me they’re looking into it and I can’t have a refund until they’ve completed the investigation. The worst service, didn’t expect this from Reebok. Definitely doesn’t happen with Nike. I ordered and they delivered in 3 days. Will never order Reebok again.

Like other customers have said, I feel like Reebok have scammed me.

Order placed directly on the reebok website 1st July for £55. Money taken 2nd July.

It is now 29th July and no delivery. I have chased 5 times and just had 1 holding email.

Refund requested via email and on their customer service portal. No response.

I have always bought Reeboks, but never again. Not sure where to go for a resolution from here?