Red Horse Reviews 6

I recently received very poor customer service whilst telephoning the office about my online order. Condescending is too mild a word for her poor, bullish attitude. I made a formal written complaint and was informed, by email, that it had been passed to a Company Director to deal with. That was weeks ago and the silence is, quite frankly, deafening. I have been a long term customer but in the end, remember folks, you are just an order number/statistic. Interesting how the company advertises they offer...."Superior Personal Service". Just another company with a pipe dream I'm afraid. Very disappointed.

Made the mistake of ordering oil from Boiler Juice, who let us down (and charged for doing so) Red Horse Vale stepped up to the mark and, knowing we were now short of Oil, marked us down as a priority order … wonderful people.

Excellent service and response. The driver unloaded and stacked the pickup truck's worth of logs into the log shed, quickly, neatly and intelligently! (Logs can be a bugger!) Very professional, as always.

Needed bulk bags of chippings to resurface my gravel drive (plus lots of compost for my garden). Most companies you find with Google will deliver only on huge lorry and a pallet dropped on your kerb. No use if you don't have a kerb or live in a narrow cul de sac, and you aren't a builder equipped to move tons of gravel. As for DIY stores, they are expensive!

Red Horse Vale charges reasonable prices and delivers on a small lorry with a crane that can reverse into your drive and put the bags where you want them.

In the online special requests box I sked them to notify me ahead of delivery date, and said I preferred Monday or Tuesday. They called Friday, delivery Monday morning. Perfect.

Check their local delivery area, it's on their website. I was just inside it.

This company is our go to for logs, heating oil, garden supplies and general heating needs. Today we had a delivery of logs. Not only were they first class in quality and size, the driver had the forethought to leave them on the drive. As it had been snowing he/she could see where the car had been so left them well out of the way. So considerate. The team are so obliging and helpful.

Cheapest quote by quite a long way for kerosene in Stratford upon Avon and the delivery was hassle free and very quick. Prices are still ridiculously high so every saving is important and it is not the first time that Red Horse have been so competitive. Their website and quoting system works really well and customer service is always exceptional.