Redbus Reviews 717

Extremely disappointed with the service from RedBus. The bus was cancelled, and when I tried to contact customer support and the RedBus agent, my calls did not connect at all. There was no proper assistance, no timely response, and no clear communication. Because of this poor support system, I faced serious inconvenience and had to arrange alternative travel at the last moment. This is highly unprofessional and unacceptable. Customer support should be available during emergencies. Very bad experience.

Extremely disappointed with RedBus and its rigid, irresponsible customer support system. I contacted them immediately after realizing the date mistake, yet instead of resolving the issue, they kept redirecting me to the operator and later outright denied any refund or rescheduling. As a booking platform that charges service fees, RedBus conveniently distances itself when actual support is needed, leaving customers stuck between the operator and the aggregator. Receiving “How was your journey?” messages despite not traveling only adds to the frustration and shows serious flaws in their system. This experience reflects a complete failure in consumer care and responsibility.

I booked ticket from Tirupati to Hyderabad for today. And while updating my details (passenger details) I thoroughly checked all the information provided & then made the payment. When I received the ticket, it got booked for the next day. This is not for the first time, this has been happening quite frequently (4th or 5th time for me, I'm not kidding). On all occasions, I ended losing money as their customer service remains "Permanently Unavailable". It's better if redbus shuts down it's operations!

Worst bus service. It was delayed. They did not provide the most basic amenity of all - pillow and blanket. What is the point of a sleeper bus if you cannot provide pillow and blanket.

VERY BAD SERVICE.LAST WEEK TRAVELED MY NATIVE .THIRUPPATHUR TO CHENNAI TCIKETS TRAVELS NAME BAKYALAKSHMI TRAVELS 9.10 PM DATE 02-02-2026.
VERY WORST TRAVELS INDECENT DRIVE AND CODRIVER MY LUKKAGE NOT ALLOWED.MY FAMILY AND MY KIDS MY SEET UBBER SLEEPER BIRTH.HE IS TELLING YOU AND YOUR KIDS AND LUKKAGES INSIDE SLEEPER UPPER BIRTH.HOW ISIT POSSIBLE.SO I DONT TRAVEL.MY MONEY NOT REFUND.VERY WORST SERVICE OF REDBUS BOOKING.

The app and their support itself a scam they are organising scam in a corporate way.
They bus I booked cought fire and left the passengers on the road and ran away later after stuglling 1 hour I got the customer support guy who's was having no clue of bus said bus got smoke only no fire and making excus after lefting 45 passengers on road he was just saying you can bord from around 15km away from the location at 11pm in the night please refuse to book from there better to book direct from the operator at latest they can offer better support and know where the bus is these guys have no clue.
Attching the details

I am travelling to bangalore to pune . A lady passenger alone.. they promised they have charging points. But its not working in my seat. When I compained bus operation saying we cant do anything .. someone might have chrged laptop before me. Thats not my issue.
The charge plug is disconnecting after few minutes.

Redbus customer care also didnt help instead he was unprofessional .. and disconnected the call. If anything happens to me I will held these redbus and bus operator responsible.

Very very pathetic service redBus is giving nowadays, We have booked for AC travels while booking it was showing AC but after paid amount in bill it was showing booked for Non-AC bus, But we are still ok for that but after saw bus condition it was window also not opening, bedsheet also in bad condition very pathetic service received by red bus, And after over all vendor told us to talk with redBus customer care it is their false while we are trying to reach customer care, literally we were not able to connect while we have tried too many times, Very pathetic service, condition, and it is happened second time with us. So kindly request to all do not book by redBus if you want comfortable and safest ride ever, otherwise your harden money will be waste.

Bus did not came ,i had to go through another bus with longer route because there was no buses left for that day to go that location .no prior information that bus is not coming .i don’t recommend to use the app just go to the stop and show hand and ask the bus conductor directly

Board konduskar travels from dombivali MANPADA vehicle number GA 11T6561 dated 25/01/25, worst drivers don't have manners to talk with customers . We started journey from dombivali to karad ... Bus was totally unhygienic, no lights in the compartments , uneducated and I think they both are drunk and driving the bus . I'm requesting you all the people who are traveling from Dombivali to karad to not book this konduskar travels from dombivali.booking from redbus .

Very bad experience I am booked 6 bus tickets bus not reach on time timing is 6.25 manali to delhi and reach 11pm seats numbers automatically changed without customer confirmation after booking no seat available bus not clean and drop wrong location accordingly to drop location majnu ka tila . Dinner time bus Stop at restaurant cockroach available in dinner dal and chawal price is 350rs ,it's worst service I am requesting for cancellation but not given solution same complaint locked at jago grahak jago now with recording with others evidence now Pnr no 2008141 Cont No 8448084379 booking cont no 8802318505 given website customer care number not responding. Be prepared before booking ticket this red bus service site deltin bus is very poor and mental distrubing

Worst experience
my journey booked with Swami Travels from Pune Wakad to Borivali, Mumbai.

At the time of booking, the route was clearly shown as via Western line, with Borivali displayed as the final drop location. Based on this confirmed information, I booked an upper single sleeper seat due to a medical back condition and my regular overnight weekend travel between Pune and Mumbai.

Despite the operator having complete access to my seat number and drop location, I was never informed—neither at boarding nor during the journey—that:

The bus would not go to Borivali, and
Borivali passengers would be forcibly transferred to another bus.

While I was asleep, I was carried to a different route on the Central side without my knowledge or consent. I later learned that the staff allegedly “announced” Borivali passengers from outside where they usually sit without entering the sleeper area or ensuring that passengers were properly informed. This was told to me by the fellow pax that they didn’t come inside.

I ultimately had to get down at Pallava City Flyover, an unfamiliar and unsafe location, and it took me over 3.5 hours to reach my residence.

As a woman travelling alone, this constitutes a serious breach of duty of care, passenger safety, and service ethics. Waking up in an unknown location and being abandoned far from the booked destination is not merely inconvenience — it is endangerment.
And giving me a compensation of 100rs lol
Don’t book from this app please

i had booked the ticket on 21/1/26 from karad to vadodara my seat no s6,s7. however local operator allocated my seat to other persons. hence i am unable to travel. and red bus given 268 refund. i had paid 2000 to buy ticket.so please do not book the tickets on redbus.in. its cheating with customes. no one is responding from their grievance cell.

Firstly, RedBus tracking does not work at all 😞. Even though there are options to track using the PNR number and mobile number, after submitting the details it shows an error saying that the email ID is incorrect 😡.

Secondly, the service is always late at both pickup and drop locations 😠. A delay of 10–20 minutes is understandable, but making passengers wait for 2 hours is far too long and completely unacceptable 😤⏰.

🗣️💯 My honest opinion 👉 📢📺 advertising pe sirf dhyaan dene ke bajay ❌
⚠️🛠️ apni poor service 😞 par bhi dhyaan dena chahiye ✅

Had booked Bus services between Panaji, Goa to MOPA airport on 18th of January'26. Against a ticket cost of Rs.200/ Red bus charged us another Rs.200 totaling it to Rs.400. Bus got delayed/cancelled and finally we had to take a taxi to the airport or else we would have missed the flight. Now Red bus is asking us to show the Invoice of Rs.1000 paid to the taxi driver by cash. They probably believe we walked 32 kms till the Airport instead of Cab.

They are frauds and just fooling the Customers by charging double the cost of Bus fare as their charges. Beware of such frauds is what i can only say.

Best experience ever

I'm extremely disappointed with the service. The bus broke down, leading to a delay of over more than 2 hours already, and is now moving very slowly. Despite requesting an alternative bus, they were told it's not possible and was advised to look for a government bus, which is unacceptable given this was my first booking with your app. I request a full refund at the earliest and hope you'll take steps to improve your service to avoid ruining others' journeys. It'd be great if you could ensure more reliable transportation options and better support during disruptions.

⭐ 1 Star – Extremely Unsafe and Unprofessional Travel Agency
VKV TRAVELS - Pudukkottai - Chennai - 18th Jan 2026
This is by far the worst travel experience I have ever had. Bus has to reach Chennai at 6:00 AM but reached the destination at 11:45 AM. The Journey delayed by 6 hours.
The trip was already delayed, and to make things worse, the driver stopped the bus on the roadside and slept for 2.5 hours without any proper communication or alternative arrangement.
Such mismanagement raises serious questions about safety standards and professionalism. A travel agency that cannot manage drivers or schedules properly should not be operating passenger services.
Bus Number - TN18BS9030
Driver Number - 7397443841
I strongly do NOT recommend this travel agency. Avoid at all costs if you value your time, comfort, and safety.

Redbus is trickster. The arrival times shown are 1 hour early. This was resulting in me missing flight, hence asked for cancelling 2 days in advance.
However, if you reschedule bus for another day, you can no longer cancel for some reason.

Avoid using redbus and directly book with operator