Really good order and delivery Will use again
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dismal customer service. Sent a £250+ box set out damaged. Was returned to them almost two weeks ago. Still no sign of a replacement or a refund despite multiple attempts at communicating with them.... See more
Company replied
Prompt and efficient service. Excessive charge for delivery though.
Company replied
Not in any way to downplay the negative reviews, but just to give my own personal experience for some balance. Ordered 3 vinyl's (at a great price in the sale) at around 10pm Monday night. Woke up Tue... See more
Company replied
Company details
Written by the company
We're really into music. The home of exclusive, signed and limited edition vinyl records & cassettes. Specialising in the best new bands and established artists. Shop the newest releases and exclusive, limited-edition music products. We bring you closer to the artists, empowering you to become the ultimate music fan. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
Fernhead Road 103, W9 3EB, United Kingdom
- recordstore.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Damaged items from poor packaging
Ordered 2 items to U.S, packaging was terrible damaging both products. They offered a refund but wouldn't pay shipping return so a complete loss to actually send items back for a "refund."
1 August 2024
Reply from Recordstore.co.uk
Hi Tina
Thank you for taking the time to leave us a review.
We are sorry to hear about the issues with your order, apologies for any disappointment caused.
We can see you have already contacted us. We are looking into this issue and will get back to you shortly.
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Pauline
Many thanks for the 5 star review, much appreciated!🙂️
We hope you shop with us again soon.
Many thanks again,
Sarah
Reply from Recordstore.co.uk
Hi Matthew
Thank you so much for the 5-star review.
It's great to hear your order arrived on time and well packaged!🚚️📦️
We look forward to serving you again 🙂️
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hey Paul,
Thank you for your kind review!
It has made our day to know you were pleased with our service, we hope you choose to shop with us again soon!
Many thanks,
Niamh
Reply from Recordstore.co.uk
Hey Andrew,
Thank you for your review and feedback.
We can see this order was delivered to you on the release date as promised. We are unable to ship orders before the item has been released, I am sorry about that.
If you have further questions about our delivery, please reach out via email or live chat so we can advise further.
Many thanks,
Niamh
Fast shipping and amazing vinyls
Bought 3 amazing vinyls and very happy with them :)
Fast shipping definitely will buy again
1 August 2024
Reply from Recordstore.co.uk
Hey Devendu,
Thanks so much for your kind words and review!
It is so great to hear you are happy with the vinyl's you purchased, we hope you enjoy listening!!
Thank you for your support, we hope to see you shopping with us again soon!
Many thanks,
Niamh
Arrived in excellent condition and…
Arrived in excellent condition and super fast. Very happy I bought from them.
24 July 2024
Reply from Recordstore.co.uk
Hey Alexander,
Thank you for your review!
It's great to hear your order arrived in excellent condition and super quickly, we are delighted that you are happy with your purchase!
Many thanks,
Niamh
Quick delivery
31 July 2024
Reply from Recordstore.co.uk
Hey Douglas,
Thanks so much for your review
We are happy to hear you were pleased with our speedy delivery ⚡
We hope you chose to shop with us again soon,
Many thanks,
Niamh
Reply from Recordstore.co.uk
Hey Nicole,
Thank you for your review!
We are glad to hear your order arrived quickly and safely, we hope you enjoy your items!
Many thanks,
Niamh
…good mail service good service+
Yes you did they mentioned you to mail man turned back around gave me the package on surprise met him second trip back to me it's was amazing 😄
31 July 2024
Reply from Recordstore.co.uk
Hey Isreal,
Thank you for your 5-star review!
We are so happy that you were pleased with our service and delivery!
We hope you choose to shop with us again soon.
Many thanks,
Niamh
Great Record Store in U.K. delivers to North America
I've purchased from Recordstore.co.uk several times. They deliver! Perfect packaging every time to the U.S.
Thank you for being there! Vinyl is important!
Team Recordstore.co.uk rules! Many thanks. (I apologize for all of the exclamation marks, but you guys rock)
24 July 2024
Reply from Recordstore.co.uk
Hey Grant,
Thanks for your continued support and kind words, your review has made our day!
We are thrilled to hear that you've been satisfied with our packaging and service, and we agree, vinyl is important, so we hope you can continue to find joy from our selection and continue to use us as your go-to store! 😃
We hope to see you again soon!
Many thanks,
Niamh
Excellent customer service
30 July 2024
Reply from Recordstore.co.uk
Hey Lee
Thank you so much for your kind words and review,
It makes our day to know you were pleased with our customer service!
We hope you choose to shop with us again soon,
Many thanks
Niamh
Excellent Packaging & 5 Star Service
Excellent packaging and service, on this occasion! Thank you kindly.
26 July 2024
Reply from Recordstore.co.uk
Hi Marcodacious
Thank you so much for the 5-stars and sharing your positive experience with us - much appreciated!
We hope you shop with us again soon 🙂️
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Sidney
Thank you so much for your 5-star review.
We're happy to hear your order arrived on time!😀️
We hope you choose to shop with us again soon.
Many thanks,
Sarah
Excellent service
Excellent service. Though there was a shipping delay of my purchase (Miki Berenyi's signed "Fingers Crossed" book), I received updates of when the book would be shipped. Received "Fingers Crossed" in excellent condition!
19 July 2024
Reply from Recordstore.co.uk
Hi Ernie
Thank you so much for your 5-star review.
We're thrilled to hear you found our service excellent!
We apologise for the shipping delay and happy to hear you received updates when your order shipped!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Quick and simple process
Searching and ordering was a quick and simple process. Delivery was good as well,
29 July 2024
Reply from Recordstore.co.uk
Hi Tracy
Thanks for your review. We love seeing five stars and happy customers!🙂️
We hope you choose to shop with us again soon.
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Graham
Thanks so much for leaving us a 5-star review – we’re over the moon about it!
We hope you choose to shop with us again soon.
Many thanks,
Sarah
Great service arrived ontime and…
Great service arrived ontime and cheaper than anywhere else I could find the record.
21 July 2024
Reply from Recordstore.co.uk
Hi Dax
Thank you so much for the 5 stars and sharing your experience with us.
We're glad you've had a great experience with our service!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Very efficient n lovely staff
28 July 2024
Reply from Recordstore.co.uk
Hi Tam
Thank you so much for the 5-stars and positive comments - much appreciated!
We hope you choose to shop with us again soon 🙂️
Many thanks,
Sarah
Reply from Recordstore.co.uk
Hi Steven
Thank you so much for the positive review.
We're glad you found our service great and good value!
Your feedback means a lot to us 🙂️
Many thanks,
Sarah
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